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I received pop up saying phone needs update
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your phone?
Motorola Edge
Thank you!
And what's your mobile carrier?
Verizon
Okay, thank you *****!
What troubleshooting have you done so far?
New phone unfamiliar with device
Okay, *****!
Does your phone specify what particular update is needed?
Old Motorola would ask for updates and storage
Okay
It just says need to update press here
I recommend you clear cached data on your Motorola to prevent getting the message it is out of memory
Please clear all cached data on your Motorola:
- From a Home screen, swipe up to access all apps.
- Navigate Settings > Storage.
- Tap Storage manager.
- Tap Use Storage manager to turn on off.
Enabling the storage manager will help clear up storage space automatically.
Thanks
Thank you as well *****!
I will try it
Sure, please try and let me know then
I may loose you
*****, please do not worry if you lose me.
You may start a new chat with us any time
Chat history will be available to all of our experts
Can't find storage manager
Are you in Storage on your Motorola?
No
You will Storage manager once you reach Settings and then Storage
Went to settings and looked for storage or storage manager
Okay turned off storage manager
Please Turn it on
Also you may clear all apps cache
Both done
Okay
Then you may restart your phone to make sure there are no more pop up warnings
Restarted phone
Okay *****!
Does the issue remain?
Don't know just now and then
Checked for updates all updated
Okay
Let me know please if the issue is solved
Like I said happens now and then
Please try next:
- From a Home screen, swipe up from the middle to display all apps.
- Navigate: Settings > Apps.
- Tap See all 'xx' apps.
- Tap the appropriate app.
- Tap Storage & cache.
- Tap Clear cache.
Done
Okay. Then please restart a phone and let me know if the issue remains or it is gone
Restarted
And tell me the result
To early tontell
What do you mean?
Noticed pop up now and then not vonstantly
Ok, I see
Does the issue remain?
Example playing a game this morning pop up showed up 3 times from third party Boost. Recharged phone and haven't received notice
What pop up do you mean?
Screen comes up like an ad and says Motorola phone out of memory click here Boost
So you have this pop up after my last instruction?
You had me do that and I did
Ok, great
And do you have the same problem after this instruction?
No
Don't know been on phone
Great
I'm all set for now
Well done!
Do you have any additional questions I can help you with?
No
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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