Created: January 11, 2023

I received pop up saying phone needs update

Also receive pop up to clean phone out of memory this is a 5 g edge
Last Edit: January 11, 2023
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Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
Can you please specify both the brand and the model of your phone?
Customer Reply
Motorola Edge
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Thank you!
And what's your mobile carrier?
Customer Reply
Verizon
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay, thank you *****!
What troubleshooting have you done so far?
Customer Reply
New phone unfamiliar with device
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay, *****!
Does your phone specify what particular update is needed?
Customer Reply
Old Motorola would ask for updates and storage
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay
Customer Reply
It just says need to update press here
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I recommend you clear cached data on your Motorola to prevent getting the message it is out of memory
Please clear all cached data on your Motorola:
1. From a Home screen, swipe up to access all apps.
2. Navigate Settings > Storage.
3. Tap Storage manager.
4. Tap Use Storage manager to turn on off.
Enabling the storage manager will help clear up storage space automatically.
Customer Reply
Thanks
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Thank you as well *****!
Customer Reply
I will try it
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Sure, please try and let me know then
Customer Reply
I may loose you
Thomas Johnson
Thomas Johnson Tech Expert & Writer
*****, please do not worry if you lose me.
You may start a new chat with us any time
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Customer Reply
Can't find storage manager
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Are you in Storage on your Motorola?
Customer Reply
No
Thomas Johnson
Thomas Johnson Tech Expert & Writer
You will Storage manager once you reach Settings and then Storage
Customer Reply
Went to settings and looked for storage or storage manager
Okay turned off storage manager
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Please Turn it on
Also you may clear all apps cache
Customer Reply
Both done
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay
Then you may restart your phone to make sure there are no more pop up warnings
Customer Reply
Restarted phone
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay *****!
Does the issue remain?
Customer Reply
Don't know just now and then
Checked for updates all updated
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay
Let me know please if the issue is solved
Customer Reply
Like I said happens now and then
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Please try next:
1. From a Home screen, swipe up from the middle to display all apps.
2. Navigate: Settings > Apps.
3. Tap See all 'xx' apps.
4. Tap the appropriate app.
5. Tap Storage & cache.
6. Tap Clear cache.
Customer Reply
Done
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay. Then please restart a phone and let me know if the issue remains or it is gone
Customer Reply
Restarted
Thomas Johnson
Thomas Johnson Tech Expert & Writer
And tell me the result
Customer Reply
To early tontell
Thomas Johnson
Thomas Johnson Tech Expert & Writer
What do you mean?
Customer Reply
Noticed pop up now and then not vonstantly
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Ok, I see
Does the issue remain?
Customer Reply
Example playing a game this morning pop up showed up 3 times from third party Boost. Recharged phone and haven't received notice
Thomas Johnson
Thomas Johnson Tech Expert & Writer
What pop up do you mean?
Customer Reply
Screen comes up like an ad and says Motorola phone out of memory click here Boost
Thomas Johnson
Thomas Johnson Tech Expert & Writer
So you have this pop up after my last instruction?
Customer Reply
You had me do that and I did
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Ok, great
And do you have the same problem after this instruction?
Customer Reply
No
Don't know been on phone
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Great
Customer Reply
I'm all set for now
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Well done!
Do you have any additional questions I can help you with?
Customer Reply
No
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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