Updated: March 21, 2023
Was it helpful?
by Thomas Johnson
Tech Expert & Writer
535 resolved issues

I received pop up saying phone needs update

Also receive pop up to clean phone out of memory this is a 5 g edge

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your phone?

Customer Replay

Motorola Edge


Thank you!
And what's your mobile carrier?

Customer Replay


banner 3

Okay, thank you *****!
What troubleshooting have you done so far?

Customer Replay

New phone unfamiliar with device

Okay, *****!
Does your phone specify what particular update is needed?

Customer Replay

Old Motorola would ask for updates and storage

Customer Replay

It just says need to update press here

banner 6

I recommend you clear cached data on your Motorola to prevent getting the message it is out of memory
Please clear all cached data on your Motorola:

  1. From a Home screen, swipe up to access all apps.
  2. Navigate Settings > Storage.
  3. Tap Storage manager.
  4. Tap Use Storage manager to turn on off.

Enabling the storage manager will help clear up storage space automatically.

Customer Replay


Thank you as well *****!

Customer Replay

I will try it

Sure, please try and let me know then

Customer Replay

I may loose you

banner 9

*****, please do not worry if you lose me.
You may start a new chat with us any time
Chat history will be available to all of our experts

Customer Replay

Can't find storage manager

Are you in Storage on your Motorola?

Customer Replay


You will Storage manager once you reach Settings and then Storage

Customer Replay

Went to settings and looked for storage or storage manager
Okay turned off storage manager

Please Turn it on
Also you may clear all apps cache

Customer Replay

Both done

Then you may restart your phone to make sure there are no more pop up warnings

Customer Replay

Restarted phone

Okay *****!
Does the issue remain?

Customer Replay

Don't know just now and then
Checked for updates all updated

Let me know please if the issue is solved

Customer Replay

Like I said happens now and then

Please try next:

  1. From a Home screen, swipe up from the middle to display all apps.
  2. Navigate: Settings > Apps.
  3. Tap See all 'xx' apps.
  4. Tap the appropriate app.
  5. Tap Storage & cache.
  6. Tap Clear cache.
Customer Replay


Okay. Then please restart a phone and let me know if the issue remains or it is gone

Customer Replay


And tell me the result

Customer Replay

To early tontell

What do you mean?

Customer Replay

Noticed pop up now and then not vonstantly

Ok, I see
Does the issue remain?

Customer Replay

Example playing a game this morning pop up showed up 3 times from third party Boost. Recharged phone and haven't received notice

What pop up do you mean?

Customer Replay

Screen comes up like an ad and says Motorola phone out of memory click here Boost

So you have this pop up after my last instruction?

Customer Replay

You had me do that and I did

Ok, great
And do you have the same problem after this instruction?

Customer Replay

Don't know been on phone

Customer Replay

I'm all set for now

Well done!
Do you have any additional questions I can help you with?

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Android problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info