I receive Netflix on my laptop and my television set up stairs, but when I try to sign in on my lounge television set the email address is not mine and I cannot change it
Hello, thank you for using Howly.
What troubleshooting have you done so far?
I cannot get passed the sign in page.
Do you receive any erorrs?
no
Please clarify, what happens when you try to change the email by yourself?
When I try to sign in on my lounge television set the email address is not mine and I cannot change it.
Noted, thank you.
And what happens when you try to change the email to the correct one? Did you try to click on it and change?
The sign in page is asking for a password. The cursor is on the keypad and I'm unable to get to the email address to change it.
I got you.
Can you see the "Previous" option on your TV screen or on remote?
yes
Please click on it and let me know what do you see.
You have answered my question. I now have access to Netflix. Many thanks for your help.
Very good!👍
Is there anything else I can do for you today, *****?
No, everything is back to normal. Thank you.
Thank you for chatting with us today!
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