Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I cannot get passed the sign in page.
Do you receive any erorrs?
Customer Reply
no
Please clarify, what happens when you try to change the email by yourself?
Customer Reply
When I try to sign in on my lounge television set the email address is not mine and I cannot change it.
Noted, thank you.
And what happens when you try to change the email to the correct one? Did you try to click on it and change?
And what happens when you try to change the email to the correct one? Did you try to click on it and change?
Customer Reply
The sign in page is asking for a password. The cursor is on the keypad and I'm unable to get to the email address to change it.
I got you.
Can you see the "Previous" option on your TV screen or on remote?
Can you see the "Previous" option on your TV screen or on remote?
Customer Reply
yes
Please click on it and let me know what do you see.
Customer Reply
You have answered my question. I now have access to Netflix. Many thanks for your help.
Very good!👍
Is there anything else I can do for you today, *****?
Is there anything else I can do for you today, *****?
Customer Reply
No, everything is back to normal. Thank you.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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