Created: January 22, 2023

I purchased aCharge 5 for my wife and now when I try to enter the new fitbit in her name, I run into all sorts of problems

She had a fitbit 2 for years. It tells me that some one else has her name and password and won't allow me to enter the new fitbit in her name.
Last Edit: January 22, 2023
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Gary Spenser
Gary Spenser Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Gary Spenser
Gary Spenser Tech Expert & Writer
Nice to meet you, *****!
Have you already downloaded the Fitbit app?
fitbit charge 5
Customer Reply
Yes
Gary Spenser
Gary Spenser Tech Expert & Writer
Great!
Open it.
1. If you already have a Fitbit account, log in to your account then tap the Today tab Fitbit then your profile picture then Set Up a Device.
2. If you don't have a Fitbit account, tap Join Fitbit to be guided through a series of questions to create a Fitbit account.
If you need any help with it, please let me know!
Customer Reply
While following the instructions to log in, I forgot the password and have reset now. am waiting for email to do it.
Gary Spenser
Gary Spenser Tech Expert & Writer
Oh, great!
Let me know if you need any instructions on it!
Customer Reply
im tryng to set up new account with fitbit and it is taking awhile.
Gary Spenser
Gary Spenser Tech Expert & Writer
Were you unable to reset the password?
Customer Reply
I am and now i'M BEING ASKED TO SET UP A NEW ACCOUNT ON fITBIT AND IT IS TAKING FOREVER. SO STICK WITH ME.
Gary Spenser
Gary Spenser Tech Expert & Writer
Sure, I'm here!
Let's do it step by step
Following instructions
What do you see when you tap on 'Join Fitbit'?
Customer Reply
They either want me to join or log in
Gary Spenser
Gary Spenser Tech Expert & Writer
What error did you face when you tried to log in?
Customer Reply
It tells me that a firmware update is available for my Charge
Gary Spenser
Gary Spenser Tech Expert & Writer
Can you skip this message?
Customer Reply
I now get a screen that says fitbit today
Gary Spenser
Gary Spenser Tech Expert & Writer
Great!
Are you logged in now?
Customer Reply
I really don' know.
Gary Spenser
Gary Spenser Tech Expert & Writer
What do you see on the screen now?
Customer Reply
The screen is the first one that pops up whe you open fit bit. in other words is show Steps floors,etc
Gary Spenser
Gary Spenser Tech Expert & Writer
*****, It means you're logged in!
Customer Reply
now what?
Gary Spenser
Gary Spenser Tech Expert & Writer
Please, tap your profile picture
Customer Reply
the next screen asks what are your active minutes.
Gary Spenser
Gary Spenser Tech Expert & Writer
Do you see this now?
Customer Reply
that was the first screen it showed
Gary Spenser
Gary Spenser Tech Expert & Writer
Do you see it now?
Customer Reply
yes
Gary Spenser
Gary Spenser Tech Expert & Writer
Do you see your profile picture in the top left?
Customer Reply
ys
Gary Spenser
Gary Spenser Tech Expert & Writer
Tap on it, please
Customer Reply
okay and I did and now it says account
Gary Spenser
Gary Spenser Tech Expert & Writer
Do you see the 'Set up a Device' option?
Customer Reply
yes
Gary Spenser
Gary Spenser Tech Expert & Writer
Tap on it, please
And keep me posted!
Customer Reply
it shows the various fitbit models
Gary Spenser
Gary Spenser Tech Expert & Writer
Do you see your Charge 5 model there?
Customer Reply
yes
Gary Spenser
Gary Spenser Tech Expert & Writer
Choose it!
Customer Reply
now it says set up
Gary Spenser
Gary Spenser Tech Expert & Writer
Yes, that's what we need!
Click on Set up, please
Customer Reply
I paired the fit bit with her phone
Gary Spenser
Gary Spenser Tech Expert & Writer
Great!
Did it all work out?
Customer Reply
it indcates we have a low battery
Gary Spenser
Gary Spenser Tech Expert & Writer
To charge Charge 5:
1. Plug the charging cable into the USB port on your computer, a UL-certified USB wall charger, or another low-energy charging device.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. Make sure the pins on the charging cable align with the port on the back of your tracker.
Customer Reply
okay it's mated and I assume it's charging.
Gary Spenser
Gary Spenser Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
Does this mean we have set up her Fitbit?
Gary Spenser
Gary Spenser Tech Expert & Writer
Sure!
Customer Reply
thanx for your help
Gary Spenser
Gary Spenser Tech Expert & Writer
You're welcome!🙂
I am so pleased to see your issue got resolved!

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