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I purchased aCharge 5 for my wife and now when I try to enter the new fitbit in her name, I run into all sorts of problems
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you already downloaded the Fitbit app?
Yes
Great!
Open it.
- If you already have a Fitbit account, log in to your account then tap the Today tab Fitbit then your profile picture then Set Up a Device.
- If you don't have a Fitbit account, tap Join Fitbit to be guided through a series of questions to create a Fitbit account.
If you need any help with it, please let me know!
While following the instructions to log in, I forgot the password and have reset now. am waiting for email to do it.
Oh, great!
Let me know if you need any instructions on it!
im tryng to set up new account with fitbit and it is taking awhile.
Were you unable to reset the password?
I am and now i'M BEING ASKED TO SET UP A NEW ACCOUNT ON fITBIT AND IT IS TAKING FOREVER. SO STICK WITH ME.
Sure, I'm here!
Let's do it step by step
Following instructions
What do you see when you tap on 'Join Fitbit'?
They either want me to join or log in
What error did you face when you tried to log in?
It tells me that a firmware update is available for my Charge
Can you skip this message?
I now get a screen that says fitbit today
Great!
Are you logged in now?
I really don' know.
What do you see on the screen now?
The screen is the first one that pops up whe you open fit bit. in other words is show Steps floors,etc
*****, It means you're logged in!
now what?
Please, tap your profile picture
the next screen asks what are your active minutes.
Do you see this now?
that was the first screen it showed
Do you see it now?
yes
Do you see your profile picture in the top left?
ys
Tap on it, please
okay and I did and now it says account
Do you see the 'Set up a Device' option?
yes
Tap on it, please
And keep me posted!
it shows the various fitbit models
Do you see your Charge 5 model there?
yes
Choose it!
now it says set up
Yes, that's what we need!
Click on Set up, please
I paired the fit bit with her phone
Great!
Did it all work out?
it indcates we have a low battery
To charge Charge 5:
- Plug the charging cable into the USB port on your computer, a UL-certified USB wall charger, or another low-energy charging device.
- Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. Make sure the pins on the charging cable align with the port on the back of your tracker.
okay it's mated and I assume it's charging.
Great!
Is there anything else I can do for you today?
Does this mean we have set up her Fitbit?
Sure!
thanx for your help
You're welcome!🙂
I am so pleased to see your issue got resolved!
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