Open this page : console.cloud.google.com
At the prompt, choose the Cloud Billing account you want to manage.
On the "Payment method page", to remove a payment method, locate the payment method info card displaying the payment method you want to remove, then click "Remove".

Can you please follow steps above to delete your old payment method ? And then I will tell you how to add new.

Customer Replay

that page goes to Payment Method billing account, but wont accept any information or do anything or open

You have to choose account
Just like it said on step 2

Customer Replay

how do I choose account, the bar does not respond, nor the arrow

Do you mean after you click on "Billing account" it does nothing

Customer Replay

yes

Open please this page : myaccount.google.com
Does it show you your Google account settings on it?

Customer Replay

yes it does, thank you. It also shows payments

Customer Replay

Sorry ?
What exactly you mean by "No" ?

Customer Replay

That bar does not open. It briefly highlights blue the back to white. No drop down menu. It doesnt accept typing

Have you paid for Google Cloud on this same account ?

Customer Replay

yes

Open please this page : https://myaccount.google.com/payments-and-subscriptions?hl=en
And click on "Manage payment methods"
After that tell me please if you see there that old credit card.

Customer Replay

yes I have now successfully changed my card payment method. Thank you.

Great!
But if it will not charge for Cloud service, please come back.

Customer Replay

thank you I will

I am so pleased to see your issue got resolved!

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