Updated: April 03, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

I order some printable duck tags and I haven

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Have not you received it?

Customer Replay

No I haven’t. I ordered Halloween and Thanksgiving tags.

Got it
May I know the name of the service you are referring to?

Customer Replay

Printable ducks tags. Is that what you want?

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We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. I need to know the name of the service/ website where you have made the order

Customer Replay

I don’t remember the lady’s name that made the tags and sent me examples of each. I know her mane started with an A. It was on ETSY.

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Arlene or something like that.

Got it
We're not affiliated with ETSY, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're gonna do everything we can
With Etsy's Purchase Protection program for qualifying orders, you'll receive a full refund for your item if it doesn't arrive, arrives damaged, or isn't as described.
May I know if you have already paid for the order?

Customer Replay

As far as I know. I think I put in my payment information.

Do you want to request a refund or just inform a seller about the issue to get the order?

Customer Replay

Do I need to reorder?

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To get help with your order:

  1. Sign in to Etsy.com and go to Your account. On the Etsy app, sign in and tap You.
  2. Select Purchases and reviews. - https://www.etsy.com/your/purchases
  3. Next to the order you need help with, select Help with Order.
  4. Select an option under What do you want to reach out about? to tell the seller what you need help with.
  5. Select Send to seller. You can see how quickly this seller usually answers the above Send to seller.

They will check the issue with your order from their side

Customer Replay

I don’t have anything. I went to Etsy and they don’t show anything. Do that mean it didn’t go thru?

Well, if you were not charged and there is no order information in your account - the order was not requested and processed at all

Customer Replay

Ok, I’ll start over. Thank you.

You are welcome
Let me know if any questions arise, I am here

Customer Replay

Ok, bye.

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