Updated: April 05, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I need to transfer data from my family site to the family tree builder

My account no. Is *****

Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Nice meeting you Hanna

Could you tell me more about your issue?

Customer Replay

I need to transfer data fom my family site into my family tree builder without having my family site overwritten by the obsolete data in the tree builder during synchronisation.

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Customer Replay

So can you explain to me how to do this

Could you tell me, what service are you using?

Customer Replay

I am using My Heritage


I see.
What troubleshooting have you done so far?

Customer Replay

I have done the instructions in the questions area. When I open the family tree it immediately starts to synchronise an d overwrite my data in the family site with the obsolete data in the family tree builder.

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Please tell me where the constructor synchronizes the information from?

Customer Replay

I have some old data in the family tree builder which I would like to replace with my new data in the family site

Did you try to change the data on site?

Customer Replay

No I need the data in the family site

I see. You need renew your family data on this site. Am I right?

Customer Replay

No I am happy with the data in the site. I want to transfer all these data to the family tree builder.

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I see.
Let us follow the simple thing:
Open up Family Tree Builder and on the main toolbar click on the 'Sync' button to synchronize your tree with your family site. You can also click on 'Sync

Customer Replay

Look Hanna. I have tried the sync thing before. What happened is that it overwrote all my good data in the site with the garbage data in the tree builder.

Customer Replay

I need an answer to how to move the good data in the site to overwrite the garbage data in the tree builder

I understand.
You may not be able to edit your tree online because the tree was created in an older version of Family Tree Builder software

Customer Replay

Ok do I need to upgrade the tree?

Of course. Please check if it is updated, if no, do it.
Do you need a help?

Customer Replay

Lets try to upgrade the family tree builder.

So nice!:)
Now, as of version 8.0, Family Tree Builder syncs the tree with your family site and vice versa.
To download Family Tree Builder 8.0, please click here: https://www.myheritage.ro/family-tree-builder. Sync your tree with the site, and you will be able to edit it online. Changes made online will appear on your FTB software after the next sync.

Customer Replay

I see I have version

I see. Anyway, could you follow the link and try to update again?

Customer Replay

For some reason it keeps on jumping back. Message it could not complete the download. I will try your link. Give me a few minutes.

Of course!:)
Keep me updated.

Customer Replay

I have now removed the old version completely with all the garbage data and will download the one on the link.

Customer Replay

Thank you for helping me. I have removed the old version of family tree builder and installed the link you have sent to me. The new programme automatically retrieved the new data in my family site and both are now up to date! Your help is much appreciated.

I really glad to know, that it helped to you!:)

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