Created: October 29, 2022

I need to transfer data from my family site to the family tree builder

My account no. Is *****
Last Edit: October 29, 2022
Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice meeting you Hanna
Hanna Finley
Hanna Finley Tech Expert & Writer
Could you tell me more about your issue?
Customer Reply
I need to transfer data fom my family site into my family tree builder without having my family site overwritten by the obsolete data in the tree builder during synchronisation.
Hanna Finley
Hanna Finley Tech Expert & Writer
We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue.
Customer Reply
So can you explain to me how to do this
Hanna Finley
Hanna Finley Tech Expert & Writer
Could you tell me, what service are you using?
Customer Reply
I am using My Heritage
Hanna Finley
Hanna Finley Tech Expert & Writer
I see.
What troubleshooting have you done so far?
Customer Reply
I have done the instructions in the questions area. When I open the family tree it immediately starts to synchronise an d overwrite my data in the family site with the obsolete data in the family tree builder.
Hanna Finley
Hanna Finley Tech Expert & Writer
Please tell me where the constructor synchronizes the information from?
Customer Reply
I have some old data in the family tree builder which I would like to replace with my new data in the family site
Hanna Finley
Hanna Finley Tech Expert & Writer
Did you try to change the data on site?
Customer Reply
No I need the data in the family site
Hanna Finley
Hanna Finley Tech Expert & Writer
I see. You need renew your family data on this site. Am I right?
Customer Reply
No I am happy with the data in the site. I want to transfer all these data to the family tree builder.
Hanna Finley
Hanna Finley Tech Expert & Writer
I see.
Let us follow the simple thing:
Open up Family Tree Builder and on the main toolbar click on the 'Sync' button to synchronize your tree with your family site. You can also click on 'Sync
Customer Reply
Look Hanna. I have tried the sync thing before. What happened is that it overwrote all my good data in the site with the garbage data in the tree builder.
Hanna Finley
Hanna Finley Tech Expert & Writer
I see.
Customer Reply
I need an answer to how to move the good data in the site to overwrite the garbage data in the tree builder
Hanna Finley
Hanna Finley Tech Expert & Writer
I understand.
You may not be able to edit your tree online because the tree was created in an older version of Family Tree Builder software
Customer Reply
Ok do I need to upgrade the tree?
Hanna Finley
Hanna Finley Tech Expert & Writer
Of course. Please check if it is updated, if no, do it.
Do you need a help?
Customer Reply
Lets try to upgrade the family tree builder.
Hanna Finley
Hanna Finley Tech Expert & Writer
So nice!:)
Now, as of version 8.0, Family Tree Builder syncs the tree with your family site and vice versa.
To download Family Tree Builder 8.0, please click here: https://www.myheritage.ro/family-tree-builder. Sync your tree with the site, and you will be able to edit it online. Changes made online will appear on your FTB software after the next sync.
Customer Reply
I see I have version 8.0.0.8563
Hanna Finley
Hanna Finley Tech Expert & Writer
I see. Anyway, could you follow the link and try to update again?
Customer Reply
For some reason it keeps on jumping back. Message it could not complete the download. I will try your link. Give me a few minutes.
Hanna Finley
Hanna Finley Tech Expert & Writer
Of course!:)
Keep me updated.
Customer Reply
I have now removed the old version completely with all the garbage data and will download the one on the link.
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay.
Customer Reply
Thank you for helping me. I have removed the old version of family tree builder and installed the link you have sent to me. The new programme automatically retrieved the new data in my family site and both are now up to date! Your help is much appreciated.
Hanna Finley
Hanna Finley Tech Expert & Writer
I really glad to know, that it helped to you!:)