I need to reset my password on my LG TV.
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
I want to hook up my phone to my LG TV and it is asking me for a password and the password that I thought it was is not working
Could you specify after what actions are you getting the prompt to enter the password?
LG tv UN6950ZUA
How are you trying to link your iPhone with your TV? Do you use LG Smart Share?
YES smart share
Could you specify your iPhone model?
Okay
do you need more information ?
Are you trying to stream using the AirPlay or Chromecast?
I think air play. I don’t know much about this stuff
Okay, thanks
Are your TV and iPhone connected to the same WiFi?
Please press the Home button on your LG TV remote control. And locate the home dashboard. You will find the AirPlay feature there
Let me know once it will be done, please
ok I’m there
You should be prompted to choose the TV. Press OK
Then you should get the AirPlay settings
ok I’m there
Are you in Settings?
Do you see the "Require code" section?
Okay
it says ******
Now please swipe down from the top-right edge of your iPhone to bring the menu and locate "Screen Mirroring"
Ok I see us messaging on the tv now
Great!
Is that what you needed?
That should be it down right
This way you can stream from your iPhone to your TV
Thanks
Is there anything else I could help you with?
No you did a great job thank you
You are always welcome!
Please feel free to contact us at any time. We'll be happy to help you.
no you did a great job thank you
Enjoy your day
You too!
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