I need to reset my password on my LG TV. I am trying to hook up my iPhone to my TV

Expert: Aleksandr Kamennyi

Aleksandr Kamennyi (Expert): Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer: *****

Aleksandr Kamennyi: Nice to meet you, *****!
Aleksandr Kamennyi: Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer: I want to hook up my phone to my LG TV and it is asking me for a password and the password that I thought it was is not working

Aleksandr Kamennyi: Could you specify after what actions are you getting the prompt to enter the password?

Customer: LG tv UN6950ZUA

Aleksandr Kamennyi: How are you trying to link your iPhone with your TV? Do you use LG Smart Share?

Customer: YES smart share

Aleksandr Kamennyi: Could you specify your iPhone model?

Customer: 12

Aleksandr Kamennyi: Okay

Customer: do you need more information ?

Aleksandr Kamennyi: Are you trying to stream using the AirPlay or Chromecast?

Customer: I think air play. I don’t know much about this stuff

Aleksandr Kamennyi: Okay, thanks
Aleksandr Kamennyi: Are your TV and iPhone connected to the same WiFi?

Customer: Yes

Aleksandr Kamennyi: Please press the Home button on your LG TV remote control. And locate the home dashboard. You will find the AirPlay feature there
Aleksandr Kamennyi: Let me know once it will be done, please

Customer: ok I’m there

Aleksandr Kamennyi: You should be prompted to choose the TV. Press OK
Aleksandr Kamennyi: Then you should get the AirPlay settings

Customer: ok I’m there

Aleksandr Kamennyi: Are you in the Settings?

Customer: yes

Aleksandr Kamennyi: Do you see the “Require code” section?

Customer: yes

Aleksandr Kamennyi: Okay

Customer: it says ******

Aleksandr Kamennyi: Now please swipe down from the top-right edge of your iPhone to bring the menu and locate “Screen Mirroring”

Customer: Ok I see us messaging on the tv now

Aleksandr Kamennyi: Great!
Aleksandr Kamennyi: Is that what you needed?

Customer: That should be it down right

(Aleksandr Kamennyi: This way you can stream from your iPhone to your TV

Customer: Thanks

Aleksandr Kamennyi: Is there anything else I could help you with?

Customer: No you did a great job thank you

Aleksandr Kamennyi: You are always welcome!
Aleksandr Kamennyi: Please feel free to contact us at any time. We’ll be happy to help you.

Customer: no you did a great job thank you

Aleksandr Kamennyi: ????

Customer: Enjoy your day

Aleksandr Kamennyi: You too!