Created: January 9, 2023

I need to print 3 sheets of paper but it only reads 1 sheet of paper and that’s all it prints

Last Edit: January 9, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
What printer are you using?
Customer Reply
cannon pixmamg3600
Samanta Jones
Samanta Jones Tech Expert & Writer
Thanks.
What troubleshooting have you done so far?
Customer Reply
not to much i am 80 years old and never had a problem before with the printer
Samanta Jones
Samanta Jones Tech Expert & Writer
Okay.
So you have text 3 pages in length, right?
Customer Reply
yes at the moment
Samanta Jones
Samanta Jones Tech Expert & Writer
And the printer is printing only the 1st page?
Customer Reply
ithat is correct it says 1 sheet of paper
Samanta Jones
Samanta Jones Tech Expert & Writer
Okay, thanks for the information, *****
Have you tried to reboot the printer?
Customer Reply
I pulled the plug for a few 5 minuits not sure if that is a reboot or not
Samanta Jones
Samanta Jones Tech Expert & Writer
Yes, it is a reboot.
Clean the Paper Feed Roller if the paper is not fed properly. Cleaning the Paper Feed Roller will wear the roller, so perform this only when necessary.
Customer Reply
the paper seems to feed properly
Samanta Jones
Samanta Jones Tech Expert & Writer
Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!
Customer Reply
ok
Samanta Jones
Samanta Jones Tech Expert & Writer
Great.
1. Make sure that the printer is on, and then remove any paper from the Rear Tray.
2. Open the printer properties dialog box.
3. Click the Maintenance tab and then Roller Cleaning.
4. Confirm the displayed message and click OK.
The Paper Feed Roller will rotate as they clean.
Customer Reply
that went to srep 3
Samanta Jones
Samanta Jones Tech Expert & Writer
Tell me when you are on step 4.
Customer Reply
i can not see any steps now
Samanta Jones
Samanta Jones Tech Expert & Writer
What do you mean?
Customer Reply
there are no steps on my screen to tell me what to do
Samanta Jones
Samanta Jones Tech Expert & Writer
Oh, okay.
Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.
Try to do this instead of step 3
Customer Reply
it took in a sheet of paper then send it around and out
Samanta Jones
Samanta Jones Tech Expert & Writer
Have you done the 1st step? 😊
Customer Reply
it is now makeing all the noise it makes to start
no i never say it
Samanta Jones
Samanta Jones Tech Expert & Writer
Please follow this instruction, ***** 👇👇👇
Customer Reply
ok
Samanta Jones
Samanta Jones Tech Expert & Writer
1. You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market
2. Make sure that the power is turned on and remove any paper from the front tray.
3. Open the paper output tray.
4. Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.
The paper feed roller will rotate as it is cleaned without paper.
5. Make sure that the paper feed roller has stopped rotating, close the paper output tray, then load a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market in the front tray.
6. Open the output tray extension, open the paper output tray, then extend the paper output support.
7. Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.
The machine starts cleaning. The cleaning will be complete when the paper is ejected.
Customer Reply
the page only show me flashes seven time and the machine stats cleaning. if there is something before that it did not show
Samanta Jones
Samanta Jones Tech Expert & Writer
No, you did all good.
Customer Reply
the stop never flashed this time but the paper came out
Samanta Jones
Samanta Jones Tech Expert & Writer
Okay.
Please try to print some text.
Customer Reply
it worked!!!! thanks
Samanta Jones
Samanta Jones Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
no
Samanta Jones
Samanta Jones Tech Expert & Writer
We are glad that you have resolved your issue using Howly!

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