Updated: March 22, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

I need to print 3 sheets of paper but it only reads 1 sheet of paper and that's all it prints

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What printer are you using?

Customer Replay

cannon pixmamg3600

image


Thanks.
What troubleshooting have you done so far?

Customer Replay

not to much i am 80 years old and never had a problem before with the printer

banner 3

Okay.
So you have text 3 pages in length, right?

Customer Replay

yes at the moment

And the printer is printing only the 1st page?

Customer Replay

ithat is correct it says 1 sheet of paper

Okay, thanks for the information, *****
Have you tried to reboot the printer?

Customer Replay

I pulled the plug for a few 5 minuits not sure if that is a reboot or not

banner 6

Yes, it is a reboot.
Clean the Paper Feed Roller if the paper is not fed properly. Cleaning the Paper Feed Roller will wear the roller, so perform this only when necessary.

Customer Replay

the paper seems to feed properly

Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!

Customer Replay

ok

Great.

  1. Make sure that the printer is on, and then remove any paper from the Rear Tray.
  2. Open the printer properties dialog box.
  3. Click the Maintenance tab and then Roller Cleaning.
  4. Confirm the displayed message and click OK.
    The Paper Feed Roller will rotate as they clean.
Customer Replay

that went to srep 3

banner 9

Tell me when you are on step 4.

Customer Replay

i can not see any steps now

What do you mean?

Customer Replay

there are no steps on my screen to tell me what to do

Oh, okay.
Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.
Try to do this instead of step 3

Customer Replay

it took in a sheet of paper then send it around and out

Have you done the 1st step? 😊

Customer Replay

it is now makeing all the noise it makes to start
no i never say it

Please follow this instruction, ***** 👇👇👇

Customer Replay

ok

  1. You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market
  2. Make sure that the power is turned on and remove any paper from the front tray.
  3. Open the paper output tray.
  4. Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.
    The paper feed roller will rotate as it is cleaned without paper.
  5. Make sure that the paper feed roller has stopped rotating, close the paper output tray, then load a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market in the front tray.
  6. Open the output tray extension, open the paper output tray, then extend the paper output support.
  7. Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.


The machine starts cleaning. The cleaning will be complete when the paper is ejected.

Customer Replay

the page only show me flashes seven time and the machine stats cleaning. if there is something before that it did not show

No, you did all good.

Customer Replay

the stop never flashed this time but the paper came out

Okay.
Please try to print some text.

Customer Replay

it worked!!!! thanks

Great!
Is there anything else I can do for you today?

Customer Replay

no

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