Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What printer are you using?
cannon pixmamg3600
Thanks.
What troubleshooting have you done so far?
not to much i am 80 years old and never had a problem before with the printer
Okay.
So you have text 3 pages in length, right?
yes at the moment
And the printer is printing only the 1st page?
ithat is correct it says 1 sheet of paper
Okay, thanks for the information, *****
Have you tried to reboot the printer?
I pulled the plug for a few 5 minuits not sure if that is a reboot or not
Yes, it is a reboot.
Clean the Paper Feed Roller if the paper is not fed properly. Cleaning the Paper Feed Roller will wear the roller, so perform this only when necessary.
the paper seems to feed properly
Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!
ok
Great.
that went to srep 3
Tell me when you are on step 4.
i can not see any steps now
What do you mean?
there are no steps on my screen to tell me what to do
Oh, okay.
Hold down the Stop button until the Alarm lamp flashes seven times, then release it immediately.
Try to do this instead of step 3
it took in a sheet of paper then send it around and out
Have you done the 1st step? 😊
it is now makeing all the noise it makes to start
no i never say it
Please follow this instruction, ***** 👇👇👇
ok
The machine starts cleaning. The cleaning will be complete when the paper is ejected.
the page only show me flashes seven time and the machine stats cleaning. if there is something before that it did not show
No, you did all good.
the stop never flashed this time but the paper came out
Okay.
Please try to print some text.
it worked!!!! thanks
Great!
Is there anything else I can do for you today?
no
We are glad that you have resolved your issue using Howly!
What about starting a discussion? Be the first to share your thoughts!