Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you have access to your YouTube account?
Do you have access to your YouTube account?
Customer Reply
not able to find it
Okay, first you should visit https://www.youtube.com/ and log in. If you forgot your password I will help you to restore it
Customer Reply
can I do this on my laptop
Okay
Customer Reply
ok I’m in
Are you logged in to your account?
Customer Reply
do I go to subscription
To change your card do the following:
1. Go to youtube.com/paid_memberships.
2. Click Manage membership.
3. Click EDIT next to your existing payment method.
4. Click the down arrow. next to your payment method.
5. Select another payment method or Add a credit or debit card.
6. Enter your card number (if applicable).
7. Click SUBMIT.
1. Go to youtube.com/paid_memberships.
2. Click Manage membership.
3. Click EDIT next to your existing payment method.
4. Click the down arrow. next to your payment method.
5. Select another payment method or Add a credit or debit card.
6. Enter your card number (if applicable).
7. Click SUBMIT.
Customer Reply
give me a minute
Take your time
Customer Reply
Is it “manage channel membership
Yes
Customer Reply
I’m sorry not computer savvy. Sorry for the delay
Its okay, what stage are you at?
Customer Reply
manage channel membership but I don’t see edit
You use Google pay, right?
Customer Reply
no I used a personal credit card
Okay, and you want to pay with your card youtube subscription, right?
Customer Reply
correct need to update card number
Got you
You should change Google payment method
How to change your Google Play payment method:
1. Go to play.google.com.
2. At the top right, click your profile icon.
3. Select Payments & Subscriptions. Payment Methods.
4. Select Edit Payment Method.
5. Under the payment method you want to edit, click Edit.
6. Make your updates and click Update.
You should change Google payment method
How to change your Google Play payment method:
1. Go to play.google.com.
2. At the top right, click your profile icon.
3. Select Payments & Subscriptions. Payment Methods.
4. Select Edit Payment Method.
5. Under the payment method you want to edit, click Edit.
6. Make your updates and click Update.
Customer Reply
well maybe done. The screen indicates transaction complete
Great
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Thank you for your time
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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