Updated: March 12, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I need help with something that I downloaded and trying to send to my boss it was my food handlers card

well the message failed that I didn't know it and found out today that they never received it and I don't know how to find it on my phone and where to go to pull up that certificate that I got. I found the email where it says it failed but I can't even pull up the I think it doesn't even show my certificate on there it just said certificate but it doesn't show the certificate I don't know if I just resend that email and it'll come up for him but it won't come up for me

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Did you download in to your phone?

Customer Replay

I think I would have had you in order to have send it but I'm not positive

I want to clarify, that we are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue.

Customer Replay

I have no idea what you just said all I know is I need help with pulling of a document on my phone you can't help me with that let me know
I am not your savvy phone savvy all the stuff is really hard for me to understand

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Could you follow the instruction, please:

  1. Open your phone's Files app.
  2. Your downloaded files will show.
  3. To find other files, tap Menu.
  4. To sort by name, date, type, or size, tap More And then Sort by. If you don't see "Sort by," tap Modified or Sort .
  5. To open a file, tap it.
Customer Replay

I'll try

Keep me updated.

Customer Replay

Where do I go to find file open app
Is it my Google or my Chrome

  1. Swipe up from the bottom of your screen to the top. If you get All Apps, tap it.
  2. Tap the app that you want to open.
Customer Replay

Yes thank u souch found it
Sorry thank you so much I found it you're awesome

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Did you find your file?

Customer Replay


Great! You did a good job, *****!
Is there anything else I can do for you today?

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