Updated: March 16, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I need help to be able to fax: don't know if it connect right or not

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What is the model of your fax?

Customer Replay

canon MX459

image


Got it
What connection do you mean: to the internet or to the computer?

Customer Replay

I think to the computer

banner 3

What troubleshooting have you done so far?

Customer Replay

i unplugged the fax machine . when under menu don' t what i done

Ok. Do you use Windows computer or Mac?

Customer Replay

windows

First of all the printer must first be connected to the wireless network
I'm going to send you steps to connect to a wireless network

Customer Replay

ok

banner 6

Please press the Setup Setup button to open the Setup menu

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Did you find it?

Customer Replay

I am sorry i on my lap top

No problem! Please let me know when you feel ready to proceed.

Customer Replay

when i open the number the tool show
do i need to go to the printer

On a printer, right?
Yes, please

Customer Replay

ok i ready

banner 9

So after pressing Setup button use the left and right arrows to select Device settings, then press OK.

Customer Replay

done

Use the left / right arrows to select LAN settings, then press OK.

Customer Replay

done

WLAN activ./inactiv. appears on the display. Press OK.

Customer Replay

done

Use the left / right arrows to select Wireless LAN active, then press OK.

Customer Replay

done

Wireless LAN setup appears on the display. Press OK.

Customer Replay

done

The printer searches for a network/router to connect to. When Standard setup appears on the display, press OK.
Note If a message asks you to press the WPS button on the access point (network/router), press Stop to bypass the message. Then select Standard setup, and press OK.

Customer Replay

done

The printer searches again. When Select access point appears, use the left and right arrows to locate the access point to connect to. Press OK twice.

Customer Replay

the internal login appear what to do
i press ok

If the network has a passphrase (security key), a prompt will appear asking you to enter it.

image

To enter the passphrase, use the numeric keypad to the right of the display

Customer Replay

where is the passphrase
is the my passwork

It should be on a router's backside

Customer Replay

i m sorry where is the router's backside

Usually, this is the side he is on.
It should be a label on it

Customer Replay

there no label on the printer where else can i look

No I mean Wi-Fi router
Do you have it?

Customer Replay

is that the the printer number
like *****

No, how do you get internet at home? It should be a Wi-Fi router.

Customer Replay

ok get me a min

Customer Replay

it say connecting

Ok, good. Then move forward
Please return to your laptop. In Control Panel->Devices and Printers, select Add a printer

image

Customer Replay

Select a printer. Click Next

it said failed to connect

Customer Replay

Please download and install printer's drivers - https://www.usa.canon.com/support/p/pixma-mx459
Please let me know once it's done.

i have the printer disc

Customer Replay

Ok, could you use it to install drivers?

ok doing it now

Customer Replay

Good, I'll be here

it said connect it when to LAN setting

Customer Replay

Computer or printer?

Customer Replay

Have you installed the drivers?

Customer Replay

Please restart your printer and check connection in settings as I wrote above

Customer Replay

Please keep me posted

ok
check it wireless ENABLE
CONNECTION ACTIVE
faxing is my problem
can you get me a fax so i can try faxing
fax number

Customer Replay

So your printer is connecting to the laptop now and you see it in the control panel?

Customer Replay

Sorry, I can't send you a fax for testing. Could you please ask your friend or family member to do that?

no one i know have a fax thank you

Customer Replay

***** you're welcome.
Do you have any additional questions I can help you with?

no thank you

Customer Replay

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

Thank you

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