Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What is the model of your fax?
What is the model of your fax?
Customer Reply
canon MX459
Got it
What connection do you mean: to the internet or to the computer?
What connection do you mean: to the internet or to the computer?
Customer Reply
I think to the computer
What troubleshooting have you done so far?
Customer Reply
i unplugged the fax machine . when under menu don' t what i done
Ok. Do you use Windows computer or Mac?
Customer Reply
windows
First of all the printer must first be connected to the wireless network
I'm going to send you steps to connect to a wireless network
I'm going to send you steps to connect to a wireless network
Customer Reply
ok
Please press the Setup Setup button to open the Setup menu
Did you find it?
Did you find it?
Customer Reply
I am sorry i on my lap top
No problem! Please let me know when you feel ready to proceed.
Customer Reply
when i open the number the tool show
do i need to go to the printer
do i need to go to the printer
On a printer, right?
Yes, please
Yes, please
Customer Reply
ok i ready
So after pressing Setup button use the left and right arrows to select Device settings, then press OK.
Customer Reply
done
Use the left / right arrows to select LAN settings, then press OK.
Customer Reply
done
WLAN activ./inactiv. appears on the display. Press OK.
Customer Reply
done
Use the left / right arrows to select Wireless LAN active, then press OK.
Customer Reply
done
Wireless LAN setup appears on the display. Press OK.
Customer Reply
done
The printer searches for a network/router to connect to. When Standard setup appears on the display, press OK.
Note If a message asks you to press the WPS button on the access point (network/router), press Stop to bypass the message. Then select Standard setup, and press OK.
Note If a message asks you to press the WPS button on the access point (network/router), press Stop to bypass the message. Then select Standard setup, and press OK.
Customer Reply
done
The printer searches again. When Select access point appears, use the left and right arrows to locate the access point to connect to. Press OK twice.
Customer Reply
the internal login appear what to do
i press ok
i press ok
If the network has a passphrase (security key), a prompt will appear asking you to enter it.
To enter the passphrase, use the numeric keypad to the right of the display
To enter the passphrase, use the numeric keypad to the right of the display
Customer Reply
where is the passphrase
is the my passwork
is the my passwork
It should be on a router's backside
Customer Reply
i m sorry where is the router's backside
Usually, this is the side he is on.
It should be a label on it
It should be a label on it
Customer Reply
there no label on the printer where else can i look
No I mean Wi-Fi router
Do you have it?
Do you have it?
Customer Reply
is that the the printer number
like *****
like *****
No, how do you get internet at home? It should be a Wi-Fi router.
Customer Reply
ok get me a min
Sure
Customer Reply
it say connecting
Ok, good. Then move forward
Please return to your laptop. In Control Panel->Devices and Printers, select Add a printer
Select a printer. Click Next
Please return to your laptop. In Control Panel->Devices and Printers, select Add a printer
Select a printer. Click Next
Customer Reply
it said failed to connect
Please download and install printer's drivers - https://www.usa.canon.com/support/p/pixma-mx459
Please let me know once it's done.
Please let me know once it's done.
Customer Reply
i have the printer disc
Ok, could you use it to install drivers?
Customer Reply
ok doing it now
Good, I'll be here
Customer Reply
it said connect it when to LAN setting
Computer or printer?
Customer Reply
printer
Have you installed the drivers?
Customer Reply
yes
Please restart your printer and check connection in settings as I wrote above
Customer Reply
ok
Please keep me posted
Customer Reply
ok
check it wireless ENABLE
CONNECTION ACTIVE
faxing is my problem
can you get me a fax so i can try faxing
fax number
check it wireless ENABLE
CONNECTION ACTIVE
faxing is my problem
can you get me a fax so i can try faxing
fax number
So your printer is connecting to the laptop now and you see it in the control panel?
Customer Reply
yes
Sorry, I can't send you a fax for testing. Could you please ask your friend or family member to do that?
Customer Reply
no one i know have a fax thank you
***** you're welcome.
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
no thank you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you to
Thank you
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