Updated: March 13, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

I need a new remote control for my Vizio TV

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you want to buy a new one because the last one doesn't work? I am asking because there is a way to return it and get a new one if you still have your warranty

Customer Replay


Do you want to buy the same or I can offer you the universal one?

Customer Replay

Either or

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Customer Replay


Do you want my assistance with ordering it?

Customer Replay


Do you have an Amazon account?

Customer Replay


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Ok, good
Do you see a button "Buy now" on the page?

Customer Replay


Please scroll down a bit, it is an orange one below the price of it

Customer Replay

It won't let me

Could you please send me a screenshot?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

I don't understand I'm old

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Ok, everything is fine. What do you mean by saying that it doesn’t let you to scroll down?

Customer Replay

I scroll down but it didn't go to nothing

Do you see the price of the remote?

Customer Replay

I think I seen one that said 1299

Are you on the Amazon website right now?

Customer Replay

No I don't know how to do that when I'm talking to you

You can switch between tabs in your browser. There should be a rounded square in the bottom side of your screen with the number inside of it

Customer Replay

I'm lost here if you would call me I know how to do it

Unfortunately, I can only assist you through the chat.

Customer Replay

Can I just get one through you

I'm sorry, but it is impossible. You can only order it using this link: https://www.amazon.com/Vizio-Universal-Remote-Control-VIZIO/dp/B01M8I7AI4
When you click on it, then the Amazon website will be opened
Then please scroll down until the button "Buy now"

Customer Replay

Okay did it it's ordered thank you

Then it will ask you to log into your Amazon account

Customer Replay

Already done ordered it thank you

Perfect! I am glad that I helped you today!)
Is there anything else I can do for you today?

Customer Replay

No thank you very much you have a blessed night

Thank you very much, I wish you the same!

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