Created: February 18, 2023

I need a new remote control for my Vizio TV

Last Edit: February 18, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
Do you want to buy a new one because the last one doesn't work? I am asking because there is a way to return it and get a new one if you still have your warranty
Customer Reply
No
Samanta Jones
Samanta Jones Tech Expert & Writer
Do you want to buy the same or I can offer you the universal one?
Customer Reply
Either or
Customer Reply
Okay
Samanta Jones
Samanta Jones Tech Expert & Writer
Do you want my assistance with ordering it?
Customer Reply
Yes
Samanta Jones
Samanta Jones Tech Expert & Writer
Do you have an Amazon account?
Customer Reply
Yeah
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, good
Do you see a button "Buy now" on the page?
Customer Reply
No
Samanta Jones
Samanta Jones Tech Expert & Writer
Please scroll down a bit, it is an orange one below the price of it
Customer Reply
It won't let me
Samanta Jones
Samanta Jones Tech Expert & Writer
Could you please send me a screenshot?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
I don't understand I'm old
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, everything is fine. What do you mean by saying that it doesn’t let you to scroll down?
Customer Reply
I scroll down but it didn't go to nothing
Samanta Jones
Samanta Jones Tech Expert & Writer
Do you see the price of the remote?
Customer Reply
No
I think I seen one that said 1299
Samanta Jones
Samanta Jones Tech Expert & Writer
Are you on the Amazon website right now?
Customer Reply
No I don't know how to do that when I'm talking to you
Samanta Jones
Samanta Jones Tech Expert & Writer
You can switch between tabs in your browser. There should be a rounded square in the bottom side of your screen with the number inside of it
Customer Reply
I'm lost here if you would call me I know how to do it
Samanta Jones
Samanta Jones Tech Expert & Writer
Unfortunately, I can only assist you through the chat.
Customer Reply
Can I just get one through you
Samanta Jones
Samanta Jones Tech Expert & Writer
I'm sorry, but it is impossible. You can only order it using this link: https://www.amazon.com/Vizio-Universal-Remote-Control-VIZIO/dp/B01M8I7AI4
When you click on it, then the Amazon website will be opened
Then please scroll down until the button "Buy now"
Customer Reply
Okay did it it's ordered thank you
Samanta Jones
Samanta Jones Tech Expert & Writer
Then it will ask you to log into your Amazon account
Customer Reply
Already done ordered it thank you
Samanta Jones
Samanta Jones Tech Expert & Writer
Perfect! I am glad that I helped you today!)
Is there anything else I can do for you today?
Customer Reply
No thank you very much you have a blessed night
Samanta Jones
Samanta Jones Tech Expert & Writer
Thank you very much, I wish you the same!
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