Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please clarify the model of your TV.
Please clarify the model of your TV.
Customer Reply
50" smart hdr 4k uhd led tc series 9 rt 9220
Thank you!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
it asks me to input my optus modem password, however I cannot see how the hand console is capable of me inputing data
Please provide me a photo of what you see on the screen, if possible.
Customer Reply
Visitor uploaded: image.pdf
Type: application/pdf
Size: 1888443
Type: application/pdf
Size: 1888443
Thank you!
Please clarify, does your remote controller respond to the other commands, besides this issue?
Please clarify, does your remote controller respond to the other commands, besides this issue?
Customer Reply
YES
THERE IS NO PROVISION ON THE CONSOLE FOR TYPING
THERE IS NO PROVISION ON THE CONSOLE FOR TYPING
Thank you for the provided information.
*****, can you see the circle that is located on the three dots "..." on the keyboard? Does it move when you press the arrows on the remote?
*****, can you see the circle that is located on the three dots "..." on the keyboard? Does it move when you press the arrows on the remote?
Customer Reply
NO
I got you.
Remove all wireless devices connected to the TV via USB port and try again.
Please let me know the result after that.
Remove all wireless devices connected to the TV via USB port and try again.
Please let me know the result after that.
Customer Reply
there are none connected to the tv
Good.
Please try to press and hold the power button on the remote for 20 seconds and then release it to reset it.
Also, you could remove and reinsert batteries. If by any chance you've had the remote for a while you may need new batteries, even if still seems functional.
Please try to press and hold the power button on the remote for 20 seconds and then release it to reset it.
Also, you could remove and reinsert batteries. If by any chance you've had the remote for a while you may need new batteries, even if still seems functional.
Customer Reply
ok
👍
Customer Reply
Done both aand restarted...I am back to the optus password screen so how do I use the consile now
Still the same problem?
Customer Reply
yep
How can I input data from this console
How can I input data from this console
In this case, try to unplug the power cable to your modem/router and wait about 60 seconds. Reconnect the power cable to your modem/router and make sure it's turned on. Wait until the device is finished making it's connection to the internet and your network. After that try again, please.
Customer Reply
All done and still the same story. Can you tell me the function keys on the console that allows me to enter word and numbers
everything is working properly it is just how to use the console to enter data...there must be some specific keys to push etc.
everything is working properly it is just how to use the console to enter data...there must be some specific keys to push etc.
And the remote works fine, right?
Customer Reply
yes
the simple question is how do i input data from this console
the simple question is how do i input data from this console
Alright the keyboard is open like on the screenshot you've sent, right?
Customer Reply
yes but i cannot access it
operation of the console is the problem
operation of the console is the problem
The up/down left/right arrows on the remote do anything when you press them?
Customer Reply
All is now working thanks
Great to hear:)
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no thank
Got you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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