Updated: June 14, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I ma setting up my new tv and trying to enter my optus modem password, however, I can find any way of using the hand console to ender the password

Short summary:

  1. Remove wireless devices: Disconnect any wireless devices connected to the TV via USB port.
  2. Reset the remote: Press and hold the power button on the remote for 20 seconds, then release it. Remove and reinsert the batteries.
  3. Power cycle the modem/router: Unplug the power cable from the modem/router, wait for 60 seconds, then reconnect the power cable and turn it on.

Hello, thank you for using Howly. I’ll be happy to help you out!
Please clarify the model of your TV.

Customer Replay

50" smart hdr 4k uhd led tc series 9 rt 9220


Thank you!
What troubleshooting have you done so far?

Customer Replay

it asks me to input my optus modem password, however I cannot see how the hand console is capable of me inputing data

Please provide me a photo of what you see on the screen, if possible.

Customer Replay

Visitor uploaded: image.pdf
Type: application/pdf
Size: 1888443

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Thank you!
Please clarify, does your remote controller respond to the other commands, besides this issue?

Customer Replay


Thank you for the provided information.
Can you see the circle that is located on the three dots "..." on the keyboard? Does it move when you press the arrows on the remote?

Customer Replay


I got you.
Remove all wireless devices connected to the TV via USB port and try again.
Please let me know the result after that.

Customer Replay

there are none connected to the tv

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Top answer

Please try to press and hold the power button on the remote for 20 seconds and then release it to reset it.
Also, you could remove and reinsert batteries. If by any chance you've had the remote for a while you may need new batteries, even if still seems functional.

Customer Replay


Customer Replay

Done both aand restarted...I am back to the optus password screen so how do I use the consile now

Still the same problem?

Customer Replay

How can I input data from this console

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Top answer

In this case, try to unplug the power cable to your modem/router and wait about 60 seconds. Reconnect the power cable to your modem/router and make sure it's turned on. Wait until the device is finished making it's connection to the internet and your network. After that try again, please.

Customer Replay

All done and still the same story. Can you tell me the function keys on the console that allows me to enter word and numbers
everything is working properly it is just how to use the console to enter data...there must be some specific keys to push etc.

And the remote works fine, right?

Customer Replay

the simple question is how do i input data from this console

Alright the keyboard is open like on the screenshot you've sent, right?

Customer Replay

yes but i cannot access it
operation of the console is the problem

The up/down left/right arrows on the remote do anything when you press them?

Customer Replay

All is now working thanks

Great to hear:)
Is there anything else I can do for you today?

Customer Replay

no thank

Got you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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Charlotte Hall
Invalid Date
This is so frustrating! 😡 I need to enter my password but can't find a way!
Invalid Date
Thanks a bunch! 🙏 Your guidance helped me sort out the issue.

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