Hello, thank you for using Howly. I’ll be happy to help you out!
Please clarify the model of your TV.
50" smart hdr 4k uhd led tc series 9 rt 9220
What troubleshooting have you done so far?
it asks me to input my optus modem password, however I cannot see how the hand console is capable of me inputing data
Please provide me a photo of what you see on the screen, if possible.
Visitor uploaded: image.pdf
Please clarify, does your remote controller respond to the other commands, besides this issue?
THERE IS NO PROVISION ON THE CONSOLE FOR TYPING
Thank you for the provided information.
Can you see the circle that is located on the three dots "..." on the keyboard? Does it move when you press the arrows on the remote?
I got you.
Remove all wireless devices connected to the TV via USB port and try again.
Please let me know the result after that.
there are none connected to the tv
Please try to press and hold the power button on the remote for 20 seconds and then release it to reset it.
Also, you could remove and reinsert batteries. If by any chance you've had the remote for a while you may need new batteries, even if still seems functional.
Done both aand restarted...I am back to the optus password screen so how do I use the consile now
Still the same problem?
How can I input data from this console
In this case, try to unplug the power cable to your modem/router and wait about 60 seconds. Reconnect the power cable to your modem/router and make sure it's turned on. Wait until the device is finished making it's connection to the internet and your network. After that try again, please.
All done and still the same story. Can you tell me the function keys on the console that allows me to enter word and numbers
everything is working properly it is just how to use the console to enter data...there must be some specific keys to push etc.
And the remote works fine, right?
the simple question is how do i input data from this console
Alright the keyboard is open like on the screenshot you've sent, right?
yes but i cannot access it
operation of the console is the problem
The up/down left/right arrows on the remote do anything when you press them?
All is now working thanks
Great to hear:)
Is there anything else I can do for you today?
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