Updated: April 03, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I lose my internet connection on my PC once or twice a day

The only way I can get it back is to reboot the computer. I've gone through the diagnostics with my ISP and the problem is only with the PC. I don't lose internet on my cell phone which come

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you connect your PC to the internet via Wi-Fi or cable?

Customer Replay

It's a cable that goes through the Wifi router, but I have bypased the wifi and plugged the cable into the computer and the problem persists.

Okay, got it
The issue can be:

  1. Port of your computer
  2. Damaged cable
  3. Provider issue

Don't you have an adapter for wireless connection to be sure the issue is with a port or cable but not on the provider side?

Customer Replay

Sorry you lost me. I have tried using different cables but it didn't sovle the problem.

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Okay, so the issue can be:

  1. Your computer port
  2. Provider side

Don't have another device where you can connect the cable to check the port issue?

Customer Replay

I'm sorry I think were chasing the wrong problem. My issue is that I intermitnently lose inmy internet connection. And when I reboot my computer I get it back. I don't see how port, cable or ISP could be the problem or I would get internet back just by rebooting.

Okay, got it
Do you have a Windows-based computer?

Customer Replay

Yes, Windows 10, HP computer.


Okay, thank you
*****, have you tried to reset your network settings?
Select Start > Settings > Network & internet > Network reset NO, I'll try now

Customer Replay

Okay I did that it shut don't my computer and rebooted. So am I just suposed to wait and see if it solves the problem?

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Yes, you may try to wait.

Customer Replay

Is there a way for me to get back to you if I still have the problem so I don't have to start all over.

For your convenience, here's the link - https://Howly.com/chat
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.

Customer Replay


You are welcome.

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