I lose my internet connection on my PC once or twice a day
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you connect your PC to the internet via Wi-Fi or cable?
It's a cable that goes through the Wifi router, but I have bypased the wifi and plugged the cable into the computer and the problem persists.
Okay, got it
The issue can be:
- Port of your computer
- Damaged cable
- Provider issue
Don't you have an adapter for wireless connection to be sure the issue is with a port or cable but not on the provider side?
Sorry you lost me. I have tried using different cables but it didn't sovle the problem.
Okay, so the issue can be:
- Your computer port
- Provider side
Don't have another device where you can connect the cable to check the port issue?
I'm sorry I think were chasing the wrong problem. My issue is that I intermitnently lose inmy internet connection. And when I reboot my computer I get it back. I don't see how port, cable or ISP could be the problem or I would get internet back just by rebooting.
Okay, got it
Do you have a Windows-based computer?
Yes, Windows 10, HP computer.
Okay, thank you
*****, have you tried to reset your network settings?
Select Start > Settings > Network & internet > Network reset NO, I'll try now
Okay I did that it shut don't my computer and rebooted. So am I just suposed to wait and see if it solves the problem?
Yes, you may try to wait.
Is there a way for me to get back to you if I still have the problem so I don't have to start all over.
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Thanks
You are welcome.
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