Hello, thank you for using Howly.
Are you able to log into your Amazon Prime account?
no
Did you forget the password?
no, it won't accept it
Noted!
Let's try to reset the password then
ok
Do you have access to the email address that is linked to your Amazon account?
*****@msn.com
Noted, thanks
To reset your password:
Let me know if anything is unclear
I put all the info in and got verification code and got new password
That's good to hear!
And you need to add a new card, right?
I think so, the message said it was suspended
Okay, I see
Let's try to add it, then
To add a new card, in Your Amazon Account, select Your Payments - https://www.amazon.com/cpe/managepaymentmethods
Do one of the following:
Let me know if anything is unclear
It looks like it went through
That's good, do you receive a message that your account is suspended now?
No, it says my account was revised
Great, then it should be working :)
but it was sent at 3:55
Could you just tell me if it was an email that indicated that your account was revised?
yes
Noted, then you should be good to go, your account should work just fine :)
the email that says i have successfully changed my passcode shows its working?
Yes, it means that it will be working
Ok, thanks for your assistance.
You are welcome!
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