Updated: June 05, 2023
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by Maksym Prykhodchenko
Tech Expert & Writer
492 resolved issues
Verified Expert in:
Smartphones, Gadgets, Laptops issues

I just want to re-activate my Amazon Prime account with a new credit card

Short summary:

  1. To reset your Amazon account password, open your web browser and go to the following page https://www.amazon.com/gp/css/account/forgot-password/email.html
  2. On the password reset page, enter the email address or mobile phone number associated with your Amazon account. Then, click on the "Continue" button.
  3. You will receive a one-time password (OTP) on your email address. Check your email inbox, including the spam folder, for the OTP.
  4. Enter the OTP you received into the provided field on the Amazon password reset page. Click on the "Continue" button.
  5. Now, you will be prompted to create a new password. Enter a strong and secure password that you will remember. Make sure to follow any specific requirements mentioned on the page.
  6. After entering the new password, click on the "Continue" button.
  7. Your password has been successfully changed, and you should see a confirmation message. Your account's password has been updated.
  8. To add a new payment method, go to Your Amazon Account. You can access it by visiting the following link: https://www.amazon.com/cpe/managepaymentmethods
  9. In Your Amazon Account, select the "Your Payments" option.
  10. Under the "Your Payments" section, you will see the option to "Add a payment method." Click on this link to add a new card.
  11. Follow the on-screen instructions to provide the necessary details for your new payment method. Make sure to enter accurate and up-to-date information.
  12. Once you have entered the required information, click on the "Add" or "Save" button to save the new card to your account.
  13. You should see a confirmation message indicating that your new card has been added successfully.
  14. Verify if your account has been reinstated by checking your email. Look for an email from Amazon stating that your account has been revised.
  15. If you received an email confirming the changes, it means your account should be working fine now.
  16. You can now log in to your Amazon account using your new password and make purchases with your updated payment method.

Hello, thank you for using Howly.
Are you able to log into your Amazon Prime account?


Customer Replay


Did you forget the password?

Customer Replay

no, it won't accept it

Let's try to reset the password then

Customer Replay


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Do you have access to the email address that is linked to your Amazon account?

Customer Replay


Top answer

Noted, thanks
To reset your password:

  1. Go to this page https://www.amazon.com/gp/css/account/forgot-password/email.html
  2. When prompted, enter the email address or mobile phone number associated with your Amazon account and select Continue. You will receive a one-time password.
  3. Enter the OTP you received and select Continue.
  4. Create a new password.

Let me know if anything is unclear

Customer Replay

I put all the info in and got verification code and got new password

That's good to hear!
And you need to add a new card, right?

Customer Replay

I think so, the message said it was suspended

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Top answer

Okay, I see
Let's try to add it, then
To add a new card, in Your Amazon Account, select Your Payments - https://www.amazon.com/cpe/managepaymentmethods
Do one of the following:

  1. To add a payment method, select the Add a payment method link under the category that you want to add.
  2. To edit or remove a payment method, select the card that you wish to edit on the left side of the page. Select Remove from Wallet to remove the card from your account.
  3. Follow the on-screen instructions.

Let me know if anything is unclear

Customer Replay

It looks like it went through

That's good, do you receive a message that your account is suspended now?

Customer Replay

No, it says my account was revised

Great, then it should be working :)

Customer Replay

but it was sent at 3:55

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Could you just tell me if it was an email that indicated that your account was revised?

Customer Replay


Noted, then you should be good to go, your account should work just fine :)

Customer Replay

the email that says i have successfully changed my passcode shows its working?

Yes, it means that it will be working

Customer Replay

Ok, thanks for your assistance.

You are welcome!

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