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I joined yesterday the group, yesterday I clicked around on screen got my picture video but no audio
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you tell me please in which application you got that problem?
Zoom only
The email to me from HR takes me directly to the zoom meeting page
We can test your camera for the start.
Ok a demo meeting
- Sign in to the Zoom app.
- Click your profile picture, then click Settings.
- Click the Video tab.
What do I do?
By the way, the most common reason for that can be that you didn't enable a video option in Zoom. To do so you need to press on - Stop video or start video( there will be a camera icon on the bottom panel).
Please read my message above there are 3 steps and guides on how to test your camera in Zoom.
If you don't see this option in settings.
Please try this.
- Sign in to the Zoom mobile app.
- Tap the Meetings tab video-on-button.png.
- Tap New Meeting.
- Tap the Video On toggle to enable it.
- Tap Start a Meeting.
But cannot I do this now, I am not at a meeting
Please read my message above, there are steps on how to start a test meeting.
Ok can I go to that email link and do it or not?
If you already had that a long time ago, no, that link wouldn't work.
Please try this.
- Sign in to the Zoom mobile app.
- Tap the Meetings tab video-on-button.png.
- Tap New Meeting.
- Tap the Video On toggle to enable it.
- Tap Start a Meeting.
Ok I will go to zoom
Please check and let me know the result.
I got a video fee's of myself selfie
So you made a test meeting and your camera working there, right?
Yes camera is but no audio or is that ok?
In that meeting, you have 2 buttons on the bottom panel.
It says microphone is mutes. But it is not in the right corner
1 with the microphone icon and the 2 with a video camera icon.
You need to press on them depending on which of your options is turned on or off.
If the icon was crossed, it means that this option is turned off.
Meeting contact more buttons on bottom panel
And team
I do not to touch these buttons or so i?
There must be 2 buttons on the bottom panel while you are in the meeting, probably you at the home page of the app
Start a meeting and there you'll see 2 buttons on the bottom panel., 1 with the microphone icon and 2 with a video camera icon.
8 options at bottom
Could you make a screenshot of that screen and sent it to me? I will be able to tell you exactly where these buttons are located if I will see the screenshot.
Yes mute for mic stop for camera
So, yes, You need to press on them depending on which of your options is turned on or off.
If the icon was crossed, it means that this option is turned off.
I need to pre set these before meeting?
Ok
I think you are eight
Correct
I will try it Thursday
It will ask you when you will join a meeting.
You always can turn it onoff while you are in the meeting.
Yes ar the too can I put that info in?
Correct
So it's working, right?
Yes
Great!
Do you have any additional questions I can help you with?
I think I am ok if not I will call you techs tomorrow
If you are satisfied with the level of our service, please click "Rate expert" on the top of our chat window and press the thumb-up button.
No thank you good night
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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