Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Can you please tell me how to solve this problem?
Have you tried to restart the PC?
yes.
Do you see the same screen when the PC is on again?
yes.
Got you. What WIndows OS is installed on your PC?
Windows 11
Please try to follow these steps:
You will need to repeat these steps a few times until you see Repair screen message
Please try to follow these steps
ok
Let me know how it goes, please
ok
Thank you
It doesn't work.
Have you followed the steps I have provided 3-4 times at least? It's important
Yes.
Ok, let's try again. Once you start up the PC and something appears on the screen - press the power button and hold to force the PC to shut down again
ok
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 1136152
You need to try again to run Repair option
My laptop restart itself.
You need to click on hold the Power button to force the shutdown, make sure you do this instead of just clicking on it
I am doing it.
But, it still shows same.
Please specify the brand and model of your PC
Asus Zenbook flip 13
Ok, noted
*****, please try to follow these steps again.
Make sure you do this at least 3-4 times in a row
ok
Good. Keep me informed, please
Not working.
Noted
*****, could you let me know when the issue appeared? Did you update your Windows recently or did the error appear just randomly?
The error appears just randomly.
Recently, the issue appeared.
Ok, noted
*****, let's try to open Safe Mode on your PC instead.
Shut Down your PC
When you turn it back in and see Asus logo, click and keep clicking on one of the Fs buttons the key could be different for every PC, you will need to try it a few times
It should be one of F1-F9 buttons on the keyboard
ok
Let me know the results, please
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2339567
It shows like this.
Ok. thank you
What button did you use to open BIOS settings, please?
F2
Ok, try to shut down the PC and use F4 instead
It's not working.
*****, let's try again to open Safe mode, but if this does not work, we will have to go with BIOS, but it may reset the PC to default - you will lose all the data on it
Follow these steps again:
Make sure you do this at least 3-4 times in a row
ok
Not working.
Noted
*****, could you let me know if you have a USB with Windows 11 Media Creation Tool?
no
Do you have another PC where and USB to create one?
no
Got you.
Please try these steps
Shut down the PC.
When it's off, click on Power button to turn it back on, click and keep clicking on F12 button on your keyboard
If this does not help, try F8 instead
It works.
Good, what you see now?
You should see a Safe mode with options like Recovery
Do you see it?
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2842396
It looks like this.
That's good! Now, choose Troubleshoot option
yup.
Then?
You should see an option called - Startup Repair
Do you have it?
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 1996973
Open Advanced options
Show me what you have there
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 1674234
Good
Choose Startup Repair
ok
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 3815347
Do you have a recovery key?
no
Ok. Noted
*****, is it possible for you to log in to your Microsoft account linked to the PC and find the key there?
You can use this link to try it https://account.microsoft.com/devices/recoverykey
ok
Please try doing it. Take your time.
You will need to log in to your account by using your email and password. Then you should see a recovery key that ideally you need to type into that window on your PC
Let me know how it goes
It doesn't work.
I see. On your PC, can you come back to previous menu?
ok
Good. In Advanced options, choose Command prompt option instead
let me know if you can do that
ok
then?
You should see a black window opened now
Is it there?
yeah
Good. Now, you need to type there - SFC /scannow
Make sure you type it as I have just sent you
ok
When you hype it here, hit Enter then. As a result, you should see a Verification process starting
done
Good. Is the verification process on?
Finished
Good
Once the scan is complete, restart the PC, please
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2928567
Good
Restart the PC like usual, no need to press any buttons additionally at this step
ok
You are doing great
Still same
Got you
Let's try to uninstall Windows Updates, the latest installed
You will need to enter that recovery menu again. Shut down the PC. When you turn it on, keep clicking on F12 (seems like that one worked for you last time)
Let me know when you do this
yeah
Good. Were you able to open the same menu with Advanced options in Recovery Environment?
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 4008707
Good. Let's choose Startup settings first
ok
Then?
Then click on Restart
Done
Good. Now, press the “4” or “F4” key to start Windows 11 in Safe mode.
ok
Good. What do you see now?
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 1836259
Click on Restart
ok
Good. What do you see now?
Same thing.
Same Your PC did not restart correctly message?
yes
I see
Try to choose Advanced options
What do you see there?
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2656587
Now, Choose Troubleshoot
ok
then.
What options do you have, please share a picture
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2707513
Got you
Choose Advanced - Startup Settings - Restart and when you click on that, try to click on F4 again, please
ok
It shows the same.
Ok
Try to click on these buttons
4 or F4
5 or F5
6 or F6
ok
Let me know if you are able to open Safe mode on the PC, please. It should be open when one of these buttons work
ok
Please tell me, did you stop on the step "Reset the PC"?
Yeah.
It's resetting now.
Did you click on the “Reset this PC“ button?
Yes
Thanks.
Let me know what you can see on the screen after resetting.
Keep me updated
ok
Thanks.
How is it going?
It's still installed.
Noted.
Please, notify me.
Now, it's working.
Okay, what you can see on screen?
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 3043501
Thanks, could you tell me if everything is working now?
yes
Good to know.
Do you have any additional questions I can help you with?
no, thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!