Updated: March 16, 2023
304 Views
Was it helpful?
author
by Yelyzaveta Tsyplenko
Tech Expert & Writer
506 resolved issues

I have some issues with my laptop

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

Can you please tell me how to solve this problem?

image

author


Have you tried to restart the PC?

Customer Replay

yes.

banner 3
author

Do you see the same screen when the PC is on again?

Customer Replay

yes.

author

Got you. What WIndows OS is installed on your PC?

Customer Replay

Windows 11

author

Please try to follow these steps:

  1. Shut down your PC
  2. Start the PC by pressing the power button
  3. As soon as something appears on the screen, press and hold the Power button for 5 seconds to force the shutdown
  4. Start the PC with Power button again


You will need to repeat these steps a few times until you see Repair screen message
Please try to follow these steps

Customer Replay

ok

banner 6
author

Let me know how it goes, please

Customer Replay

ok

Customer Replay

It doesn't work.

author

Have you followed the steps I have provided 3-4 times at least? It's important

Customer Replay

Yes.

banner 9
author

Ok, let's try again. Once you start up the PC and something appears on the screen - press the power button and hold to force the PC to shut down again

Customer Replay

ok

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 1136152

author

You need to try again to run Repair option

Customer Replay

My laptop restart itself.

author

You need to click on hold the Power button to force the shutdown, make sure you do this instead of just clicking on it

Customer Replay

I am doing it.

Customer Replay

But, it still shows same.

author

Please specify the brand and model of your PC

Customer Replay

Asus Zenbook flip 13

image

author


Ok, noted
*****, please try to follow these steps again.

  1. Shut down your PC
  2. Start the PC by pressing the power button
  3. As soon as the Asus logo appears on the screen, press and hold the Power button for 15 seconds to
    force the shutdown
  4. Start the PC with Power button again


Make sure you do this at least 3-4 times in a row

Customer Replay

ok

author

Good. Keep me informed, please

Customer Replay

Not working.

author

Noted
*****, could you let me know when the issue appeared? Did you update your Windows recently or did the error appear just randomly?

Customer Replay

The error appears just randomly.
Recently, the issue appeared.

author

Ok, noted
*****, let's try to open Safe Mode on your PC instead.
Shut Down your PC
When you turn it back in and see Asus logo, click and keep clicking on one of the Fs buttons the key could be different for every PC, you will need to try it a few times
It should be one of F1-F9 buttons on the keyboard

Customer Replay

ok

author

Let me know the results, please

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2339567
It shows like this.

author

Ok. thank you
What button did you use to open BIOS settings, please?

Customer Replay

F2

author

Ok, try to shut down the PC and use F4 instead

Customer Replay

It's not working.

author

*****, let's try again to open Safe mode, but if this does not work, we will have to go with BIOS, but it may reset the PC to default - you will lose all the data on it
Follow these steps again:

  1. Shut down your PC
  2. Start the PC by pressing the power button
  3. As soon as the Asus logo appears on the screen, press and hold the Power button for 15 seconds to
    force the shutdown
  4. Start the PC with Power button again


Make sure you do this at least 3-4 times in a row

Customer Replay

ok

Customer Replay

Not working.

author

Noted
*****, could you let me know if you have a USB with Windows 11 Media Creation Tool?

Customer Replay

no

author

Do you have another PC where and USB to create one?

Customer Replay

no

author

Got you.
Please try these steps
Shut down the PC.
When it's off, click on Power button to turn it back on, click and keep clicking on F12 button on your keyboard
If this does not help, try F8 instead

Customer Replay

It works.

author

Good, what you see now?
You should see a Safe mode with options like Recovery
Do you see it?

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2842396
It looks like this.

author

That's good! Now, choose Troubleshoot option

Customer Replay

yup.
Then?

author

You should see an option called - Startup Repair
Do you have it?

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 1996973

author

Open Advanced options
Show me what you have there

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 1674234

author

Good
Choose Startup Repair

Customer Replay

ok
Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 3815347

author

Do you have a recovery key?

Customer Replay

no

author

Ok. Noted
*****, is it possible for you to log in to your Microsoft account linked to the PC and find the key there?
You can use this link to try it https://account.microsoft.com/devices/recoverykey

Customer Replay

ok

author

Please try doing it. Take your time.
You will need to log in to your account by using your email and password. Then you should see a recovery key that ideally you need to type into that window on your PC
Let me know how it goes

Customer Replay

It doesn't work.

author

I see. On your PC, can you come back to previous menu?

Customer Replay

ok

author

Good. In Advanced options, choose Command prompt option instead
let me know if you can do that

Customer Replay

ok
then?

author

You should see a black window opened now
Is it there?

Customer Replay

yeah

author

Good. Now, you need to type there - SFC /scannow
Make sure you type it as I have just sent you

Customer Replay

ok

author

When you hype it here, hit Enter then. As a result, you should see a Verification process starting

Customer Replay

done

author

Good. Is the verification process on?

Customer Replay

Finished

author

Good
Once the scan is complete, restart the PC, please

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2928567

author

Good
Restart the PC like usual, no need to press any buttons additionally at this step

Customer Replay

ok

author

You are doing great

Customer Replay

Still same

author

Got you
Let's try to uninstall Windows Updates, the latest installed
You will need to enter that recovery menu again. Shut down the PC. When you turn it on, keep clicking on F12 (seems like that one worked for you last time)
Let me know when you do this

Customer Replay

yeah

author

Good. Were you able to open the same menu with Advanced options in Recovery Environment?

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 4008707

author

Good. Let's choose Startup settings first

Customer Replay

ok
Then?

author

Then click on Restart

Customer Replay

Done

author

Good. Now, press the “4” or “F4” key to start Windows 11 in Safe mode.

Customer Replay

ok

author

Good. What do you see now?

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 1836259

author

Click on Restart

Customer Replay

ok

author

Good. What do you see now?

Customer Replay

Same thing.

author

Same Your PC did not restart correctly message?

Customer Replay

yes

author

I see
Try to choose Advanced options
What do you see there?

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2656587

author

Now, Choose Troubleshoot

Customer Replay

ok
then.

author

What options do you have, please share a picture

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 2707513

author

Got you
Choose Advanced - Startup Settings - Restart and when you click on that, try to click on F4 again, please

Customer Replay

ok
It shows the same.

author

Ok
Try to click on these buttons
4 or F4
5 or F5
6 or F6

Customer Replay

ok

author

Let me know if you are able to open Safe mode on the PC, please. It should be open when one of these buttons work

Customer Replay

ok

author

Please tell me, did you stop on the step "Reset the PC"?

Customer Replay

Yeah.
It's resetting now.

author

Did you click on the “Reset this PC“ button?

Customer Replay

Yes

author

Thanks.
Let me know what you can see on the screen after resetting.
Keep me updated

Customer Replay

ok

author

Thanks.
How is it going?

Customer Replay

It's still installed.

author

Noted.
Please, notify me.

Customer Replay

Now, it's working.

author

Okay, what you can see on screen?

Customer Replay

Visitor uploaded: IMG.jpg
Type: image/jpeg
Size: 3043501

author

Thanks, could you tell me if everything is working now?

Customer Replay

yes

author

Good to know.
Do you have any additional questions I can help you with?

Customer Replay

no, thank you

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/e0f56b2d-5faa-448e-f147-599f28b74a00/width=80
Our expert Yelyzaveta is online and ready to resolve your issues
506 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Artie K.

Expert's Assistant

Artie K.

Welcome! How can I help you with your question?

Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info