I have some issues with my laptop

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Have you tried to restart the PC?

Do you see the same screen when the PC is on again?

Got you. What WIndows OS is installed on your PC?

Please try to follow these steps:
1. Shut down your PC
2. Start the PC by pressing the power button
3. As soon as something appears on the screen, press and hold the Power button for 5 seconds to force the shutdown
4. Start the PC with Power button again
You will need to repeat these steps a few times until you see Repair screen message
Please try to follow these steps

Let me know how it goes, please

Thank you

Have you followed the steps I have provided 3-4 times at least? It's important

Ok, let's try again. Once you start up the PC and something appears on the screen - press the power button and hold to force the PC to shut down again

Good

You need to try again to run Repair option

You need to click on hold the Power button to force the shutdown, make sure you do this instead of just clicking on it

Ok

Please specify the brand and model of your PC

Ok, noted
*****, please try to follow these steps again.
1. Shut down your PC
2. Start the PC by pressing the power button
3. As soon as the Asus logo appears on the screen, press and hold the Power button for 15 seconds to
force the shutdown
4. Start the PC with Power button again
Make sure you do this at least 3-4 times in a row

Good. Keep me informed, please

Noted
*****, could you let me know when the issue appeared? Did you update your Windows recently or did the error appear just randomly?

Ok, noted
*****, let's try to open Safe Mode on your PC instead.
Shut Down your PC
When you turn it back in and see Asus logo, click and keep clicking on one of the Fs buttons the key could be different for every PC, you will need to try it a few times
It should be one of F1-F9 buttons on the keyboard

Let me know the results, please

Ok. thank you
What button did you use to open BIOS settings, please?

Ok, try to shut down the PC and use F4 instead

*****, let's try again to open Safe mode, but if this does not work, we will have to go with BIOS, but it may reset the PC to default - you will lose all the data on it
Follow these steps again:
1. Shut down your PC
2. Start the PC by pressing the power button
3. As soon as the Asus logo appears on the screen, press and hold the Power button for 15 seconds to
force the shutdown
4. Start the PC with Power button again
Make sure you do this at least 3-4 times in a row

Good

Noted
*****, could you let me know if you have a USB with Windows 11 Media Creation Tool?

Do you have another PC where and USB to create one?

Got you.
Please try these steps
Shut down the PC.
When it's off, click on Power button to turn it back on, click and keep clicking on F12 button on your keyboard
If this does not help, try F8 instead

Good, what you see now?
You should see a Safe mode with options like Recovery
Do you see it?

That's good! Now, choose Troubleshoot option

You should see an option called - Startup Repair
Do you have it?

Open Advanced options
Show me what you have there

Good
Choose Startup Repair

Do you have a recovery key?

Ok. Noted
*****, is it possible for you to log in to your Microsoft account linked to the PC and find the key there?
You can use this link to try it https://account.microsoft.com/devices/recoverykey

Please try doing it. Take your time.
You will need to log in to your account by using your email and password. Then you should see a recovery key that ideally you need to type into that window on your PC
Let me know how it goes

I see. On your PC, can you come back to previous menu?

Good. In Advanced options, choose Command prompt option instead
let me know if you can do that

You should see a black window opened now
Is it there?

Good. Now, you need to type there - SFC /scannow
Make sure you type it as I have just sent you

When you hype it here, hit Enter then. As a result, you should see a Verification process starting

Good. Is the verification process on?

Good
Once the scan is complete, restart the PC, please

Good
Restart the PC like usual, no need to press any buttons additionally at this step

You are doing great

Got you
Let's try to uninstall Windows Updates, the latest installed
You will need to enter that recovery menu again. Shut down the PC. When you turn it on, keep clicking on F12 (seems like that one worked for you last time)
Let me know when you do this

Good. Were you able to open the same menu with Advanced options in Recovery Environment?

Good. Let's choose Startup settings first

Then click on Restart

Good. Now, press the “4” or “F4” key to start Windows 11 in Safe mode.

Good. What do you see now?

Click on Restart

Good. What do you see now?

Same Your PC did not restart correctly message?

I see
Try to choose Advanced options
What do you see there?

Now, Choose Troubleshoot

What options do you have, please share a picture

Got you
Choose Advanced - Startup Settings - Restart and when you click on that, try to click on F4 again, please

Ok
Try to click on these buttons
4 or F4
5 or F5
6 or F6

Let me know if you are able to open Safe mode on the PC, please. It should be open when one of these buttons work

Please tell me, did you stop on the step "Reset the PC"?

Did you click on the “Reset this PC“ button?

Thanks.
Let me know what you can see on the screen after resetting.
Keep me updated

Thanks.
How is it going?

Noted.
Please, notify me.

Okay, what you can see on screen?

Thanks, could you tell me if everything is working now?

Good to know.
Do you have any additional questions I can help you with?

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