I have requested a new password on PS 4 I did that it asked me for birthday and no luck

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Do you mean that you want to change your password for your PS4 account?

Do you mean that you can't log on to your PS4 account?

Can I ask you to make a photo of your screen?

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Ok
And what's happened when you enter your password?

Ok
Can you try to press triangle button and make a photo?

Ok, please press Next

Do you have an access to *****@gmail.com mailbox?

Did you get an email from Sony?

Can you tell me more about that prompts?

Can you open the last email from Sony, please?

So when you enter your Birthday date you have an error message from Sony.
Can you try to do that one more time? Are you sure that you used correct date when you create this account?

Do you mean that you are in your account now?

Ok, I understand you
Is there anything else I can do for you today?

Thank you
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