Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Could you tell me the name of the service that you are referring to?
It was an email that said it was from Microsoft
Just to clarify, We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Microsoft, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
Do you remember your Microsoft account info? Login and password
I just need to know if the email was genuine
Could you check the name of this email sender?
No i'm afraid i dont
Could you try to open this letter>
It says Microsoft account team < no-reply@microsoft
Just to be sure, Let us try to change your Microsoft password to keep your account in secure.
i was changing my password which has now been done. Thank you for your help.
Have you changed your password?
Yes thank you
I am so pleased to see your issue got resolved!