Updated: April 02, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

I have night owl cameras and have a new modem

I forgot my password for my dvr and reset it on the nightowl app but I am unable to get the password to work on my dvr. I need to find out how to reset or if I need to set it up again with the new modem.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

  1. Click "Forgot password" on the DVR / NVR Login screen.
  2. Go to NightOwlSP.com/NOProtect.
  3. Create an account or log in.
  4. Register your device if you have not already done so.
  5. Click on “View Details.”
  6. On the Device Details page, click on “Reset Code.”
  7. Follow the provided instructions to reset your password.
Customer Replay

On the dvr login screen, it doesn’t have a forgot password option

Can you tell me what can you see on the screen, please?
Can you see this on the screen?


Customer Replay

No,thank you

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Can you answer my question above, please?

Customer Replay

Yes I see it. I signed up and it sent me a verification code but I don’t know what to do with it

Did you log in?

Customer Replay

i don’t know what to do. Login where?
I set up my account

In your Night Owl app?

Customer Replay

I tried earlier and it didn’t work. I reset my password but it only reset it in the app, not on the dvr

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Noted, thank you!

Customer Replay

when I tried to add the dvr it wouldn’t add it. Let me try again, hold on

Take your time!

Customer Replay

I’ve added the serial number but it is asking for the password and I don’t remember it

Noted, thank you!
Can you log in to your DVR with the new password?

Customer Replay

No it doesn’t work

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Noted, thank you!

Customer Replay

i got in, sorry to bother you

Is there anything else I can do for you today?

Customer Replay

no, thank you

Thank you for chatting with us today!

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