Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
On the dvr login screen, it doesn’t have a forgot password option
Can you tell me what can you see on the screen, please?
Can you see this on the screen?
No,thank you
Can you answer my question above, please?
Yes I see it. I signed up and it sent me a verification code but I don’t know what to do with it
Did you log in?
i don’t know what to do. Login where?
I set up my account
In your Night Owl app?
I tried earlier and it didn’t work. I reset my password but it only reset it in the app, not on the dvr
Noted, thank you!
when I tried to add the dvr it wouldn’t add it. Let me try again, hold on
Take your time!
I’ve added the serial number but it is asking for the password and I don’t remember it
Noted, thank you!
Can you log in to your DVR with the new password?
No it doesn’t work
Noted, thank you!
i got in, sorry to bother you
Is there anything else I can do for you today?
no, thank you
Thank you for chatting with us today!
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