Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Attempted general control with remote with no result. When going through the setup for auto I had no sound and attempted using he tv 's remote with the same result. Still no sound
Please, press the mute button
It's the button on the side
It's the button on the side
Customer Reply
No difference. The unit was working OK yesterday then all sound stopped.
Please, unplug your TV from the power and everything from it
Leave it unplugged for 10 minutes
Leave it unplugged for 10 minutes
Customer Reply
OK, next
Then plug everything back in and check if the issue still exists
Customer Reply
That worked, Thanks!!!!
You're welcome!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
No that will do it,
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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