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May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****! That's a lovely name to have!
What SIM provider do you have?
What SIM provider do you have?
Customer Reply
Vodafone
And it says unable to activate, correct?
Customer Reply
Yes.
Did you try anything before contacting with us?
Customer Reply
No.
Try it this way, *****:
Dial 1907 from another phone.
Choose Option 1 for Mobile Services.
Choose Option 3 for SIM Activation.
Then Option 1 for SIM Activation.
Enter your SIM Number (and self-service PIN if required)
Is everything clear with the provided instruction?
Dial 1907 from another phone.
Choose Option 1 for Mobile Services.
Choose Option 3 for SIM Activation.
Then Option 1 for SIM Activation.
Enter your SIM Number (and self-service PIN if required)
Is everything clear with the provided instruction?
Customer Reply
Yes thank you.
Do you need any further assistance? 😊
Customer Reply
This isn't a valid number.
Do you mean something went wrong?
Customer Reply
I got a voice message saying it was an invalid number.
Got you. Do you have My Vodafone?
Customer Reply
Yes
Log in to your My Vodafone account
Scroll to the bottom of the home page and select 'My SIM'
Select 'Activate new SIM'
Your new SIM card number should already be populated, so just check the number is correct and press 'Activate new SIM'
How is it going?
Scroll to the bottom of the home page and select 'My SIM'
Select 'Activate new SIM'
Your new SIM card number should already be populated, so just check the number is correct and press 'Activate new SIM'
How is it going?
Customer Reply
I'm making progress.
I am happy to hear that.
Any success?
No rush, just checking.
Any success?
No rush, just checking.
Customer Reply
I am now able to connect and moving data from the old phone to the new SE. Thank you.
Great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No thank you.
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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