Updated: March 20, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

I have just bought an SE, inserted a SIM card and received the message Unable to Activate

I have tried again twice after an interval and by using Wi-Fi and get the same message.

Hello, thank you for contacting Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****! That's a lovely name to have!
What SIM provider do you have?

Customer Replay


And it says unable to activate, correct?

Customer Replay


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Did you try anything before contacting with us?

Customer Replay


Try it this way, *****:
Dial 1907 from another phone.
Choose Option 1 for Mobile Services.
Choose Option 3 for SIM Activation.
Then Option 1 for SIM Activation.
Enter your SIM Number (and self-service PIN if required)
Is everything clear with the provided instruction?

Customer Replay

Yes thank you.

Do you need any further assistance? 😊

Customer Replay

This isn't a valid number.

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Do you mean something went wrong?

Customer Replay

I got a voice message saying it was an invalid number.

Got you. Do you have My Vodafone?

Customer Replay


Log in to your My Vodafone account
Scroll to the bottom of the home page and select 'My SIM'
Select 'Activate new SIM'
Your new SIM card number should already be populated, so just check the number is correct and press 'Activate new SIM'
How is it going?

Customer Replay

I'm making progress.

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I am happy to hear that.
Any success?
No rush, just checking.

Customer Replay

I am now able to connect and moving data from the old phone to the new SE. Thank you.

Is there anything else I can do for you today?

Customer Replay

No thank you.

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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