Created: January 16, 2023

I have just bought an SE, inserted a SIM card and received the message Unable to Activate

I have tried again twice after an interval and by using Wi-Fi and get the same message.
Last Edit: February 3, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for contacting Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****! That's a lovely name to have!
What SIM provider do you have?
Customer Reply
Vodafone
Samanta Jones
Samanta Jones Tech Expert & Writer
And it says unable to activate, correct?
Customer Reply
Yes.
Samanta Jones
Samanta Jones Tech Expert & Writer
Did you try anything before contacting with us?
Customer Reply
No.
Samanta Jones
Samanta Jones Tech Expert & Writer
Try it this way, *****:
Dial 1907 from another phone.
Choose Option 1 for Mobile Services.
Choose Option 3 for SIM Activation.
Then Option 1 for SIM Activation.
Enter your SIM Number (and self-service PIN if required)
Is everything clear with the provided instruction?
Customer Reply
Yes thank you.
Samanta Jones
Samanta Jones Tech Expert & Writer
Do you need any further assistance? 😊
Customer Reply
This isn't a valid number.
Samanta Jones
Samanta Jones Tech Expert & Writer
Do you mean something went wrong?
Customer Reply
I got a voice message saying it was an invalid number.
Samanta Jones
Samanta Jones Tech Expert & Writer
Got you. Do you have My Vodafone?
Customer Reply
Yes
Samanta Jones
Samanta Jones Tech Expert & Writer
Log in to your My Vodafone account
Scroll to the bottom of the home page and select 'My SIM'
Select 'Activate new SIM'
Your new SIM card number should already be populated, so just check the number is correct and press 'Activate new SIM'
How is it going?
Customer Reply
I'm making progress.
Samanta Jones
Samanta Jones Tech Expert & Writer
I am happy to hear that.
Any success?
No rush, just checking.
Customer Reply
I am now able to connect and moving data from the old phone to the new SE. Thank you.
Samanta Jones
Samanta Jones Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
No thank you.
Samanta Jones
Samanta Jones Tech Expert & Writer
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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