Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
What troubleshooting have you done so far?
As I understand you just connect it to the TV, am I right?
I have followed the guidance in the SOny handbook
I got you, let me provide you with instructions on how to connect it again and we will follow them, ok?
are the two compatable?
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
ok go ahead
These are small, circular ports that are yellow, red or white. Locate the "Output" panel on the rear of the DVD player and the "Composite Out" or "Video Out" ports.
Go to step 2 above
I am using an HDMI cable
Ok, then just connect it with your HDMI
Turn on the power for the TV and the DVD player.
Press the "Input" or "TV/Video" button until the correct input for the DVD is select and the DVD player screen appears on the TV.
Preumably thats with the TV and DVD power ON?
it didnt come upYES
Do you have the Input button on your remote?
As I understand you have tried to press it a few times.
Just to be sure, do you have these three cables with your DVD player?
Red, white and yellow
the only cables are power and one HDMI cable, there is only one HDMI port on the DVD
I got you.
Could you try pressing and holding the PAUSE button on the front of the DVD player for 5 seconds?
Please try to press input button a few times again
Do you have another HDMI port on your TV?
yes I have tried all 3 of them
Just to be sure, please, try to connect it to the first one and try to find if DVD appear by pressing input button
And do the same for each of the HDMI ports
Some legacy HDMI sources may not work properly with the latest HDMI products due to new standard adoption. Do you have some other HDMI cable to check it?
no this is the only cable I have which I bought yesterday
Is your DVD turned on now?
after pressing the input button once more it is now working and a DVD is playing ???
Is it working now?
Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
yes it now seems ok thanks for your help
I am so pleased to see your issue got resolved!