Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
as above
As I understand you just connect it to the TV, am I right?
Customer Reply
I have followed the guidance in the SOny handbook
I got you, let me provide you with instructions on how to connect it again and we will follow them, ok?
Customer Reply
are the two compatable?
Yes, sure
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
Customer Reply
ok go ahead
1. Unplug your TV from the wall socket and turn off the DVD player
2. Locate the Input panel on the rear of the TV and find the "Composite In" or "Video In" ports.
These are small, circular ports that are yellow, red or white. Locate the "Output" panel on the rear of the DVD player and the "Composite Out" or "Video Out" ports.
2. Locate the Input panel on the rear of the TV and find the "Composite In" or "Video In" ports.
These are small, circular ports that are yellow, red or white. Locate the "Output" panel on the rear of the DVD player and the "Composite Out" or "Video Out" ports.
Customer Reply
done that
Go to step 2 above
Customer Reply
I am using an HDMI cable
Ok, then just connect it with your HDMI
Customer Reply
done that
Turn on the power for the TV and the DVD player.
Press the "Input" or "TV/Video" button until the correct input for the DVD is select and the DVD player screen appears on the TV.
Press the "Input" or "TV/Video" button until the correct input for the DVD is select and the DVD player screen appears on the TV.
Customer Reply
Preumably thats with the TV and DVD power ON?
Yes
Customer Reply
it didnt come upYES
Do you have the Input button on your remote?
Customer Reply
yes
As I understand you have tried to press it a few times.
Customer Reply
ths rightat
Just to be sure, do you have these three cables with your DVD player?
Red, white and yellow
Red, white and yellow
Customer Reply
the only cables are power and one HDMI cable, there is only one HDMI port on the DVD
I got you.
Could you try pressing and holding the PAUSE button on the front of the DVD player for 5 seconds?
Could you try pressing and holding the PAUSE button on the front of the DVD player for 5 seconds?
Customer Reply
+DONE THAT
Please try to press input button a few times again
Customer Reply
NO difference
Do you have another HDMI port on your TV?
Customer Reply
yes I have tried all 3 of them
Just to be sure, please, try to connect it to the first one and try to find if DVD appear by pressing input button
And do the same for each of the HDMI ports
And do the same for each of the HDMI ports
Customer Reply
ok
Thank you!
Customer Reply
no difference
Some legacy HDMI sources may not work properly with the latest HDMI products due to new standard adoption. Do you have some other HDMI cable to check it?
Customer Reply
no this is the only cable I have which I bought yesterday
Is your DVD turned on now?
Customer Reply
after pressing the input button once more it is now working and a DVD is playing ???
Is it working now?
Customer Reply
yes
Great!
Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
Customer Reply
yes it now seems ok thanks for your help
I am so pleased to see your issue got resolved!
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