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I have installed 2 different sets of ink cartridges in my printer (951)and it says they are damaged
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you tried reinstalling your ink cartridges again?
Yes more than once
Noted.
Please, remove your cartridges and check if your pins are not damaged.
they dont looked bent
Okay, good.
Insert them back and restart the printer.
1 or more of the cartridges are damaged replace with new ones. this is the second new set
I understand.
Your ink refiller should have installed a new replacement chip onto the refilled cartridge– see pictures below. If the chip is missing then return to your refiller for replacement chip installation.
HP smaller chip
Verify the cartridge’s smart chip is positioned properly as shown below and ensure gold contacts are thoroughly clean with no visible damage to chip surfaces. Thoroughly clean with lint free towel and isopropyl alcohol as necessary.
Already done that
Should i do again
No, no, if you have done this.
Have you tried to insert old cartridges?
yes i can try again if needed
Yes, please.
it says one or more have been depleted
Try to replace cartridges one by one.
ok
Keep me posted.
says one or more have been used before, but I took them straight out of the box and replaced them
Do you have only one new set of cartridges?
says a cartridge problem the m 0r c seems to be damaged
I'd recommend going to Walmart and trying to replace those cartridges.
I have taken the first set back they really didn't want to replace them because they were open, I guess its possible I could get 2 bad sets. I usually get them at Office Depot
Yes, most likely.
I would like to get my $73.00 back and go back to Officed Depot I never had this problem before
If you want to get a refund, you need to go to Walmart with a receipt.
They will replace them but want refund my money because they have been open.
They have replaced them once.
Unfortunately, we don't have any influence on them.
Understand are these suppose to have the green backing or plain
Do you mean cartridges?
Yes
Check the picture:
THESE DO NOT HAVE THE GREEN THEY ARE JUST GOLD CHIPS WITH NO BACKING
What about your old ones?
tHEY ARE THE PLAIN GOLD
I got you.
I'd recommend buying a new set of cartridges.
THANKS I WILL TAKE THEM BACK TO WAL MART, THANKS FOR YOUR HELP
Do you have any additional questions I can help you with?
COULD IT BE A PROBLEM WITH THE PRINTER IT WAS WORKING GREAT UNTIL WE CHANGED THE INK
If it worked fine before, most likely, this is a cartridge issue.
And you don't have this error with old ones.
THANKS i HAVE NEVER HAD A PROBLEM IT PROBABLY 2-3 YEARS OLD
So it's definitely the cartridge.
Is there anything else I can do for you today?
THANKS U HAVE BEEN GREAT
Thank you so much!
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