Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Have you tried reinstalling your ink cartridges again?
Have you tried reinstalling your ink cartridges again?
Customer Reply
Yes more than once
Noted.
Please, remove your cartridges and check if your pins are not damaged.
Please, remove your cartridges and check if your pins are not damaged.
Customer Reply
they dont looked bent
Okay, good.
Insert them back and restart the printer.
Insert them back and restart the printer.
Customer Reply
1 or more of the cartridges are damaged replace with new ones. this is the second new set
I understand.
Your ink refiller should have installed a new replacement chip onto the refilled cartridge– see pictures below. If the chip is missing then return to your refiller for replacement chip installation.
Your ink refiller should have installed a new replacement chip onto the refilled cartridge– see pictures below. If the chip is missing then return to your refiller for replacement chip installation.
Customer Reply
HP smaller chip
Verify the cartridge’s smart chip is positioned properly as shown below and ensure gold contacts are thoroughly clean with no visible damage to chip surfaces. Thoroughly clean with lint free towel and isopropyl alcohol as necessary.
Customer Reply
Already done that
Should i do again
Should i do again
No, no, if you have done this.
Have you tried to insert old cartridges?
Have you tried to insert old cartridges?
Customer Reply
yes i can try again if needed
Yes, please.
Customer Reply
it says one or more have been depleted
Try to replace cartridges one by one.
Customer Reply
ok
Keep me posted.
Customer Reply
says one or more have been used before, but I took them straight out of the box and replaced them
Do you have only one new set of cartridges?
Customer Reply
says a cartridge problem the m 0r c seems to be damaged
I'd recommend going to Walmart and trying to replace those cartridges.
Customer Reply
I have taken the first set back they really didn't want to replace them because they were open, I guess its possible I could get 2 bad sets. I usually get them at Office Depot
Yes, most likely.
Customer Reply
I would like to get my $73.00 back and go back to Officed Depot I never had this problem before
If you want to get a refund, you need to go to Walmart with a receipt.
Customer Reply
They will replace them but want refund my money because they have been open.
They have replaced them once.
They have replaced them once.
Unfortunately, we don't have any influence on them.
Customer Reply
Understand are these suppose to have the green backing or plain
Do you mean cartridges?
Customer Reply
Yes
Check the picture:
Customer Reply
THESE DO NOT HAVE THE GREEN THEY ARE JUST GOLD CHIPS WITH NO BACKING
What about your old ones?
Customer Reply
tHEY ARE THE PLAIN GOLD
I got you.
I'd recommend buying a new set of cartridges.
I'd recommend buying a new set of cartridges.
Customer Reply
THANKS I WILL TAKE THEM BACK TO WAL MART, THANKS FOR YOUR HELP
Do you have any additional questions I can help you with?
Customer Reply
COULD IT BE A PROBLEM WITH THE PRINTER IT WAS WORKING GREAT UNTIL WE CHANGED THE INK
If it worked fine before, most likely, this is a cartridge issue.
And you don't have this error with old ones.
And you don't have this error with old ones.
Customer Reply
THANKS i HAVE NEVER HAD A PROBLEM IT PROBABLY 2-3 YEARS OLD
So it's definitely the cartridge.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
THANKS U HAVE BEEN GREAT
Thank you so much!
No comments yet...
Comments