I have forgotten my password for my phone and cant get into it?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Could you specify your phone model?

Okay, thanks
*****, so you cannot unlock your phone using the passcode, right?
At this point, the only way to reset your phone's passcode is to reset it to factory settings, which will erase all the data

Could you specify if you have a Google account linked to your phone?

I can not do that from my side, but I will guide you through all the steps

Please try following these steps:
- Hold the **Volume down + Power buttons** for 10-15 seconds until you feels it vibrate. If needed, you can hold it a bit longer, that's OK. The galaxy will then show a system menu with instructions on how to use the menu. In most cases, he would need to use **Volume Up** or **Down** buttons to change menu selections and the **Bixby/Power button** key to select.
- Use the **Volume Down button** to move the selection down to the **"Power down"** choice.
- Use the **Bixby/Power button** to select/confirm "**Power down**".

But have you managed to turn off the phone?

Please try following the instruction once again, you should bypass the lock to turn off the phone

I'm sorry, *****, so did you turn off the phone using the instructions? After what actions did you get the flight mode and safe mode prompt?

Try to press and hold the power and volume down buttons together, and once the screen gets completely black, press and hold the power and volume up buttons to enter the recovery mode. So first you need to hold the volume down button, then change to volume up

Does the screen turn black when you hold the power+volume down buttons?

Try to press the volume up, bixby, and power buttons simultaneously until the device vibrates and the Samsung logo appears
I mean after the screen goes black

Please note, you need to use the **Volume Down button** to move the selection down to the **"Power down"** choice. Then use the **Bixby/Power button** to select/confirm "**Power down**. Not just click on the Power Down

Okay, I see
But the screen still goes black when you hold the power+volume down buttons, right?

Okay, it means the phone is force rebooting, that's what we need. At that moment, while the screen is black, you need to press and hold the Power+Volume Up buttons till the Samsung logo appears

Please keep trying, you need to enter the Recovery mode

Try to press Volume-up, then Power buttons and hold them together

Did you release the power button after the screen goes black?

So you held buttons together till the screen went black, then released them, and pressed the Volume-up+Power buttons, correct?

Try to hold the Power+Volume Down buttons, and when the screen goes black keep holding the Power button and click on Volume Up

You need to keep the Power button all the time, just try switching from Volume Down to Volume Up

Great job
Follow these steps:
1. Once the recovery menu has opened on your device, use the **Volume Up** and **Volume Down** buttons to select **Delete all** **user data** or **Wipe data/factory reset**, then press the **Power button** to select.
2. Select **Yes, Yes - delete all user data or Factory data reset**. And then press the **Power button** to select.
3. The device will process the factory reset. Once complete, you will see **Data wipe complete** at the bottom of the screen. Press the **Power** button to select **Reboot device**.
4. Once your device has rebooted, you may be asked to enter your **Google password** to access the device.

It will take a while, like a few minutes

Keep me posted, please

Thanks

Everything is ok now?

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

I am so pleased to see your issue got resolved!