Updated: June 14, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

I have failed to log in my account they say the information I put in doesn't match what is on file yet I want to pay my monthly payment

I don't have the account number but my mobile number is *****

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please tell me on which website or application you have this account?

Customer Replay

I have not understood the question but it's for home internet

You said that you can’t log into your account, could you please tell me on which website you can’t log into your account?

Customer Replay

I have already filled in that

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*****, could you please tell me the name of your internet provider?

Customer Replay

Verizon dia


Ok, thank you

Customer Replay

Something like fios in black color and a red tick

Yes, it is Verizon

Customer Replay

But originally it was in the name of *****.but we called customer care and changed it to my names *****. But most importantly I would love to know when am supposed to get the physical bill coz I want to use it

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First, I suggest you recover access to your Verizon account.
Please, follow the instructions below:

  1. Go to this link: tinyurl.com/4kedcen8
  2. Enter your phone number *****
  3. Enter your ZIP - code
  4. Follow the instructions on-screen to reset your password
  5. Log into your Verizon account with your new password

Tell when you are done
Is everything clear with the provided instruction?

Customer Replay

Thank you it had worked I have managed to change the password

Glad to hear it!

Customer Replay

Okay now let me try to log on so I make the payments thank you am very grateful.have a nice day

Have a nice day too, *****!

Customer Replay

Bye bye

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Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Okay dia

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