Created: December 27, 2022

I have failed to log in my account they say the information I put in doesn’t match what is on file yet I want to pay my monthly payment

I don't have the account number but my mobile number is *****
Last Edit: January 6, 2023
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Henry Miller
Henry Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Henry Miller
Henry Miller Tech Expert & Writer
Nice to meet you, *****!
Please tell me on which website or application you have this account?
Customer Reply
I have not understood the question but it's for home internet
Henry Miller
Henry Miller Tech Expert & Writer
You said that you can’t log into your account, could you please tell me on which website you can’t log into your account?
Customer Reply
I have already filled in that
Henry Miller
Henry Miller Tech Expert & Writer
*****, could you please tell me the name of your internet provider?
Customer Reply
Verizon dia
Henry Miller
Henry Miller Tech Expert & Writer
Ok, thank you
Customer Reply
Something like fios in black color and a red tick
Henry Miller
Henry Miller Tech Expert & Writer
Yes, it is Verizon
Customer Reply
But originally it was in the name of *****.but we called customer care and changed it to my names *****. But most importantly I would love to know when am supposed to get the physical bill coz I want to use it
Henry Miller
Henry Miller Tech Expert & Writer
First, I suggest you recover access to your Verizon account.
Please, follow the instructions below:
1. Go to this link: https://tinyurl.com/4kedcen8
2. Enter your phone number *****
3. Enter your ZIP - code
4. Follow the instructions on-screen to reset your password
5. Log into your Verizon account with your new password
Tell when you are done
Is everything clear with the provided instruction?
Customer Reply
Thank you it had worked I have managed to change the password
Henry Miller
Henry Miller Tech Expert & Writer
Glad to hear it!
Customer Reply
Okay now let me try to log on so I make the payments thank you am very grateful.have a nice day
Henry Miller
Henry Miller Tech Expert & Writer
Have a nice day too, *****!
Customer Reply
Bye bye
Henry Miller
Henry Miller Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Okay dia
Henry Miller
Henry Miller Tech Expert & Writer
😊

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