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I have failed to log in my account they say the information I put in doesn't match what is on file yet I want to pay my monthly payment
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please tell me on which website or application you have this account?
I have not understood the question but it's for home internet
You said that you can’t log into your account, could you please tell me on which website you can’t log into your account?
I have already filled in that
*****, could you please tell me the name of your internet provider?
Verizon dia
Ok, thank you
Something like fios in black color and a red tick
Yes, it is Verizon
But originally it was in the name of *****.but we called customer care and changed it to my names *****. But most importantly I would love to know when am supposed to get the physical bill coz I want to use it
First, I suggest you recover access to your Verizon account.
Please, follow the instructions below:
- Go to this link: tinyurl.com/4kedcen8
- Enter your phone number *****
- Enter your ZIP - code
- Follow the instructions on-screen to reset your password
- Log into your Verizon account with your new password
Tell when you are done
Is everything clear with the provided instruction?
Thank you it had worked I have managed to change the password
Glad to hear it!
Okay now let me try to log on so I make the payments thank you am very grateful.have a nice day
Have a nice day too, *****!
Bye bye
Please feel free to contact us at any time. We'll be happy to help you.
Okay dia
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