Updated: April 02, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

I have changed my email address and have new passwords

I am not in my home state right now and cannot remember my Netflix password . If I can give you my ID details am I able to change to a new password please and therefore log onto my account ?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You can reset your password now if you have access to your email

Customer Replay

i am away on holidays and have purchased a new phone because mine has died and cannot charge. Therefore all of my account details and passwords are no longer visible to me . I have changed email and have restarted with new passwords . However I no longer have my Netflix password so as to access the account


Customer Replay

My new email is *****@gmail.com

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Do you have mailbox on your phone now which you can open?

Customer Replay


Visit -------> netflix.com/loginhelp.
Select Email.
Enter your email address and select Email Me.
Follow the steps in the password reset email you receive. The email will typically arrive within a few minutes, and contains a link that will sign you in to Netflix automatically. Once signed in, you'll be asked to create a new password. Your new password can't be the same as your previous password.

Customer Replay

ok that’s great , thank you so much

no problem
Is there anything else I can do for you today?

Customer Replay

no , thank you for your help 🙏

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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Thanks again

You're welcome :)
Have a good day!

Customer Replay

and you

I am so pleased to see your issue got resolved!

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