
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Is it possible for you to take me a photo of that jam, please?
Is it possible for you to take me a photo of that jam, please?
Customer Reply
There's nothing to be seen, the light shows the position of the piece of paper

Got it.
Could you see a cover on the left side on the top of your printer?
Could you see a cover on the left side on the top of your printer?
Customer Reply
Yes

Please, open it!:)
Customer Reply
It's open

Thanks.
You need to clean rollers and all that space. Do you have windows cleaner or something like that?
You need to clean rollers and all that space. Do you have windows cleaner or something like that?
Customer Reply
Yes

Okay!:)
Please, take a paper towel, spray window cleaner on it, and clean rollers!:)
Also, clean rubber pieces.
Please, take a paper towel, spray window cleaner on it, and clean rollers!:)
Also, clean rubber pieces.
Customer Reply
I've done that

Okay, I see!:)
Now we need to replace and clean the rollers on the bottom of your printer.
Now we need to replace and clean the rollers on the bottom of your printer.
Customer Reply
Explain the process please

Put your printer on the left side and take off your paper compartment.
After that, let me know!:)
After that, let me know!:)
Customer Reply
By paper compartment do you mean the paper tray?

You are right!:)
Customer Reply
That's done

Could you see a roller there?
Customer Reply
I can see two narrow white rollers facing east and west and three or four smaller rollers between them running front to back
Customer Reply
I can see those

You need to take them off and clean.
Do you know how to do it?
Do you know how to do it?
Customer Reply
I can move them up enough to clean them

It is okay, but you need to replace it too.
Customer Reply
That's done

Did you replace and clean it?
Customer Reply
Yes

Customer Reply
That's done

Put your paper tray back and try to print!:)
Customer Reply
We have success! Thank you very much

It is great!:)
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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