Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Is it possible for you to take me a photo of that jam, please?
Is it possible for you to take me a photo of that jam, please?
Customer Reply
There's nothing to be seen, the light shows the position of the piece of paper
Got it.
Could you see a cover on the left side on the top of your printer?
Could you see a cover on the left side on the top of your printer?
Customer Reply
Yes
Please, open it!:)
Customer Reply
It's open
Thanks.
You need to clean rollers and all that space. Do you have windows cleaner or something like that?
You need to clean rollers and all that space. Do you have windows cleaner or something like that?
Customer Reply
Yes
Okay!:)
Please, take a paper towel, spray window cleaner on it, and clean rollers!:)
Also, clean rubber pieces.
Please, take a paper towel, spray window cleaner on it, and clean rollers!:)
Also, clean rubber pieces.
Customer Reply
I've done that
Okay, I see!:)
Now we need to replace and clean the rollers on the bottom of your printer.
Now we need to replace and clean the rollers on the bottom of your printer.
Customer Reply
Explain the process please
Put your printer on the left side and take off your paper compartment.
After that, let me know!:)
After that, let me know!:)
Customer Reply
By paper compartment do you mean the paper tray?
You are right!:)
Customer Reply
That's done
Could you see a roller there?
Customer Reply
I can see two narrow white rollers facing east and west and three or four smaller rollers between them running front to back
You need to find these rollers!:)
Customer Reply
I can see those
You need to take them off and clean.
Do you know how to do it?
Do you know how to do it?
Customer Reply
I can move them up enough to clean them
It is okay, but you need to replace it too.
Customer Reply
That's done
Did you replace and clean it?
Customer Reply
Yes
So nice!:)
Now, we need to get the back side of the printer.
Please, take this detail off and check if everything is clean.
Check that nothing is blocking your paper and that the rollers are spinning smoothly.
Now, we need to get the back side of the printer.
Please, take this detail off and check if everything is clean.
Check that nothing is blocking your paper and that the rollers are spinning smoothly.
Customer Reply
That's done
Put your paper tray back and try to print!:)
Customer Reply
We have success! Thank you very much
It is great!:)
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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