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*****
Nice to meet you, *****!
Can you please tell me if there any lights?
going to the printer downstairs. didn't expect anyone to be up at this time.
Take your time
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Please follow
Remove the metal plate on the left side of the print head to release the print head.
I am a novice on this printer any directions?
Turn the printer off, leave it for a while, and then turn the printer on again
done
Is the error still there?
no error but when printing the error reappears earlier
Do you have on display message reappears earlier?
is that a setting on the menu?
What do you have now on your display?
ready
Have you tried to print?
I'm going to do a couple tests
Please try to print
its printing and ill let you know if the error reappear. how do I contact you or counterpart?
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Thank you
Is there anything else I can do for you today?
not now, thanks
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