Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please send a screenshot of what you see on your screen?
Could you please send a screenshot of what you see on your screen?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3339223
Type: image/jpeg
Size: 3339223
Thank you!
Customer Reply
Thank you. The last time someone took control of my iPad to get it solved
Try to close your browser!
Customer Reply
Done
What do you see?
Customer Reply
back to my main screen
Send me a photo, please!
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2887551
Type: image/jpeg
Size: 2887551
And also please do it: clear browser history!
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2619005
Done cleared all hostory
Type: image/jpeg
Size: 2619005
Done cleared all hostory
Please reboot your iPad
Customer Reply
In process. Reloading now
Keep me update!
Customer Reply
back on now.
Should I open safari again
Should I open safari again
Send me a photo please
Customer Reply
Which screed
screen
screen
When you open your safari, what do you see?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2996889
Type: image/jpeg
Size: 2996889
Thank you!
Please do it again: clear browser history & cookies
Please do it again: clear browser history & cookies
Customer Reply
There’s no history to clear
how do I clear cookies
how do I clear cookies
Please, can you send a photo where I can see all your screen?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3573835
Type: image/jpeg
Size: 3573835
Click on history
and tell me what do you see?
and tell me what do you see?
Customer Reply
Empty file
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2333570
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2333570
Okay, I have another solution
Follow my instruction, please!
1) Open Settings and select Safari
Follow my instruction, please!
1) Open Settings and select Safari
Customer Reply
Next
2) Tap Clear History and Website Data.
Customer Reply
Do I hit clear
Send me a photo of what you see, please!
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2539965
Type: image/jpeg
Size: 2539965
Click on "clear"
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2645022
Clear tabs?
Type: image/jpeg
Size: 2645022
Clear tabs?
Yes, sure!
Customer Reply
Done
Good job!
Try to go on your safari.
Try to go on your safari.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2718485
Is it fixed
Type: image/jpeg
Size: 2718485
Is it fixed
that's it, your problem is solved!
Customer Reply
Thank you!!!!!
Is there anything else I can do for you today?
Customer Reply
that’s it.
Thanks again
Thanks again
I am so pleased to see your issue got resolved!
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