Created: January 17, 2023

I have a Trojan spywarenalert on my ipad

Error code #0x898778
Last Edit: January 17, 2023
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Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****!
Could you please send a screenshot of what you see on your screen?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3339223
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you!
Customer Reply
Thank you. The last time someone took control of my iPad to get it solved
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Try to close your browser!
Customer Reply
Done
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
What do you see?
Customer Reply
back to my main screen
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Send me a photo, please!
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2887551
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
And also please do it: clear browser history!
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2619005
Done cleared all hostory
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Please reboot your iPad
Customer Reply
In process. Reloading now
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Keep me update!
Customer Reply
back on now.
Should I open safari again
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Send me a photo please
Customer Reply
Which screed
screen
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
When you open your safari, what do you see?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2996889
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you!
Please do it again: clear browser history & cookies
Customer Reply
There’s no history to clear
how do I clear cookies
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Please, can you send a photo where I can see all your screen?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3573835
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Click on history
and tell me what do you see?
Customer Reply
Empty file
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2333570
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Okay, I have another solution
Follow my instruction, please!
1) Open Settings and select Safari
Customer Reply
Next
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
2) Tap Clear History and Website Data.
Customer Reply
Do I hit clear
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Send me a photo of what you see, please!
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2539965
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Click on "clear"
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2645022
Clear tabs?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Yes, sure!
Customer Reply
Done
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Good job!
Try to go on your safari.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2718485
Is it fixed
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
that's it, your problem is solved!
Customer Reply
Thank you!!!!!
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
that’s it.
Thanks again
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I am so pleased to see your issue got resolved!

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