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I have a Trojan spywarenalert on my ipad
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please send a screenshot of what you see on your screen?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3339223
Thank you!
Thank you. The last time someone took control of my iPad to get it solved
Try to close your browser!
Done
What do you see?
back to my main screen
Send me a photo, please!
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2887551
And also please do it: clear browser history!
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2619005
Done cleared all hostory
Please reboot your iPad
In process. Reloading now
Keep me update!
back on now.
Should I open safari again
Send me a photo please
Which screed
screen
When you open your safari, what do you see?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2996889
Thank you!
Please do it again: clear browser history & cookies
There’s no history to clear
how do I clear cookies
Please, can you send a photo where I can see all your screen?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3573835
Click on history
and tell me what do you see?
Empty file
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2333570
Okay, I have another solution
Follow my instruction, please!
1) Open Settings and select Safari
Next
2) Tap Clear History and Website Data.
Do I hit clear
Send me a photo of what you see, please!
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2539965
Click on "clear"
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2645022
Clear tabs?
Yes, sure!
Done
Good job!
Try to go on your safari.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2718485
Is it fixed
that's it, your problem is solved!
Thank you!!!!!
Is there anything else I can do for you today?
that’s it.
Thanks again
I am so pleased to see your issue got resolved!
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