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I have a Rechargeable wireless mouse (Uiosmuph) that won't connect to PC
Short summary:
- Ensure your computer has Bluetooth: Confirm that your Windows 10 computer has built-in Bluetooth capability or that you have a Bluetooth adapter connected to your computer. You can check this by going to the Start menu, typing "Bluetooth & other devices settings," and opening the corresponding system settings page. If Bluetooth is not listed or mentioned, you may need to acquire a Bluetooth adapter.
- Turn on your Bluetooth mouse: Make sure your Bluetooth mouse is powered on and in pairing mode. Consult the mouse's manual or manufacturer's instructions for the specific steps to enable pairing mode.
- Charge the mouse: If your mouse requires charging, connect it to a power outlet using the provided charging cable. Allow it to charge for 2-3 hours or until fully charged.
- Open the Bluetooth settings on your computer: Go to the Start menu, type "Bluetooth & other devices settings," and open the corresponding system settings page.
- Enable Bluetooth on your computer: If Bluetooth is turned off on your computer, toggle the Bluetooth switch to the "On" position.
- Click on "Add Bluetooth or another device": On the Bluetooth settings page, click on the "Add Bluetooth or another device" button. This will open the "Add a device" window.
- Make your mouse discoverable: Ensure that your mouse is in pairing mode and ready to be discovered by your computer. Some mice may have a specific button or sequence of buttons to enable discoverability.
- Select the Bluetooth mouse: In the "Add a device" window, click on the "Bluetooth" option. Windows will start searching for available Bluetooth devices.
- Pair the mouse with your computer: When your Bluetooth mouse appears in the list of available devices, click on it to select it, and then click on the "Connect" button. Windows will attempt to pair with the mouse.
- Follow any additional prompts: If prompted, follow any on-screen instructions to complete the pairing process. This may involve entering a passcode or confirming a pairing request on both the computer and the mouse.
- Test the connection: Once the pairing process is complete, test the connection by moving the mouse to see if the cursor moves on the screen. If the mouse is functioning correctly, it should now be connected to your Windows 10 computer via Bluetooth.
Hello, thank you for using Howly.
Is it unable to connect by Bluetooth?
I don't know how to see Bluetooth
I'm on a desktop
How are you trying to connect the mouse?
It's an all-in-one with several USB ports
Does it work when you connect it via USB?
no
Do you connect them to the correct ports?
? I don't really know. I've tried 2 empty ones.
Ok, is your PC running on Windows?
yes
Which version of Windows is it?
10
To connect a Bluetooth mouse to a Windows 10 computer, you can follow these steps:
Ensure your computer has Bluetooth: Confirm that your Windows 10 computer has built-in Bluetooth capability or that you have a Bluetooth adapter connected to your computer. You can check this by going to the Start menu, typing "Bluetooth & other devices settings," and opening the corresponding system settings page. If Bluetooth is not listed or mentioned, you may need to acquire a Bluetooth adapter.
Do you mean the magnifying glass?
Yes, the search
It says Bluetooth ON
- Turn on your Bluetooth mouse: Make sure your Bluetooth mouse is powered on and in pairing mode. Consult the mouse's manual or manufacturer's instructions for the specific steps to enable pairing mode.
- Is everything clear with the provided instruction?
No, doesn't mention pairing. The receiver has top and bottom so check before connecting The hardware connection will start and installation will be completed automatically.
Are you sure that mouse can connect wirelessly?
no. it says wireless
Can you try charging it?
On the PC or wall plug?
The mouse, in an outlet
Takes 2 - 3 hours
That's ok
and then what?
Try to connect via Bluetooth
how do I do that?
- Open the Bluetooth settings on your computer: Go to the Start menu, type "Bluetooth & other devices settings," and open the corresponding system settings page.
- Enable Bluetooth on your computer: If Bluetooth is turned off on your computer, toggle the Bluetooth switch to the "On" position.
Is everything clear with the provided instruction?
It is already ON
- Click on "Add Bluetooth or another device": On the Bluetooth settings page, click on the "Add Bluetooth or another device" button. This will open the "Add a device" window.
Now discoverable as desktop SE8-LSP5
ok iy's open
- Select the Bluetooth mouse: In the "Add a device" window, click on the "Bluetooth" option. Windows will start searching for available Bluetooth devices.
- Pair the mouse with your computer: When your Bluetooth mouse appears in the list of available devices, click on it to select it, and then click on the "Connect" button.
Says unknown device or smart light or OKIN-i252830
Can you send an image of that?
Please email it to help@howly.com
sent
Got it, can you click "Add bluetooth or other device"?
That's what I did
What does it show when you click it?
the screenshot I sent you
When you click on the plus sign, does it do anything?
Maybe you have to change to discoverable name
Are you sure you set your mouse to be discoverable?
No, I didn't. How do I do that?
What buttons are available on your mouse?
On and OFF
Looks like a little sun
Any other buttons?
there's a scroll thing and a little black button that you can push up and down on the front
Can you say the exact model of the mouse?
If yours is a Bluetooth mouse, make it discoverable by pressing the pair button on it.
Yes, you need to press the pair button
is it the press button on top? I did that but nothing happened.
Try the other one then
what other one? That's it except for on & off
Ok, try the button and then add the device
I give up. I've wasted the whole day
Is there anything else I can do for you?
no
Have a great one!
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