Updated: March 22, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I have a problem with my H-P Laser Jet printer

I was finishing a large printing when I saw an lit orange box with 3 dots in it. It keeps on flashing on and off. What does this mean?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What exact model do you have?

Customer Replay

M1390

image


Thank you!
Can you please describe where you have the flashing on and off?

Customer Replay

It is right above the on/off button

banner 3

Thanks.
Supplies light: Displays the status of the toner cartridge.

  • Off: The toner level is adequate, and there are no issues.
  • Blinking: The toner cartridge has an issue (error state).
  • Solid: The toner is very low, and the cartridge needs to be replaced.
Customer Replay

How can I tell what the issue is with the toner?

Do you have the HP Smart App,*****?

Customer Replay

No. I don't even have an owner's manual.

An Er/08 code display on the printer control panel and one of the following messages might also display on the HP Smart app or computer.
Usually, it's one of these options:

  • Cartridge Low
  • Cartridge Very Low
Customer Replay

On the printer control panel all it says is 01
Would you be able to email to me an instruction booklet for this printer?

banner 6

That's the number of pages. Please try to print something to see whether you have an update in error messages.

Customer Replay

It printed.

Without any issues?

Customer Replay

Yes

Okay, then probably it warns you about the low cartridge.

Customer Replay

Thanks for the help.

banner 9

My pleasure.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no thanks.

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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