Created: January 9, 2023

I have a problem with my H-P Laser Jet printer

I was finishing a large printing when I saw an lit orange box with 3 dots in it. It keeps on flashing on and off. What does this mean?
Last Edit: January 9, 2023
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Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
What exact model do you have?
Customer Reply
M1390
Chris Wolker
Chris Wolker Tech Expert & Writer
Thank you!
Can you please describe where you have the flashing on and off?
Customer Reply
It is right above the on/off button
Chris Wolker
Chris Wolker Tech Expert & Writer
Thanks.
Supplies light: Displays the status of the toner cartridge.
— Off: The toner level is adequate, and there are no issues.
— Blinking: The toner cartridge has an issue (error state).
— Solid: The toner is very low, and the cartridge needs to be replaced.
Customer Reply
How can I tell what the issue is with the toner?
Chris Wolker
Chris Wolker Tech Expert & Writer
Do you have the HP Smart App,*****?
Customer Reply
No. I don't even have an owner's manual.
Chris Wolker
Chris Wolker Tech Expert & Writer
An Er/08 code display on the printer control panel and one of the following messages might also display on the HP Smart app or computer.
Usually, it's one of these options:
— Cartridge Low
— Cartridge Very Low
Customer Reply
On the printer control panel all it says is 01
Would you be able to email to me an instruction booklet for this printer?
Chris Wolker
Chris Wolker Tech Expert & Writer
That's the number of pages. Please try to print something to see whether you have an update in error messages.
Customer Reply
It printed.
Chris Wolker
Chris Wolker Tech Expert & Writer
Without any issues?
Customer Reply
Yes
Chris Wolker
Chris Wolker Tech Expert & Writer
Okay, then probably it warns you about the low cartridge.
Customer Reply
Thanks for the help.
Chris Wolker
Chris Wolker Tech Expert & Writer
My pleasure.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no thanks.
Chris Wolker
Chris Wolker Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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