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I have a problem with my H-P Laser Jet printer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What exact model do you have?
M1390
Thank you!
Can you please describe where you have the flashing on and off?
It is right above the on/off button
Thanks.
Supplies light: Displays the status of the toner cartridge.
- Off: The toner level is adequate, and there are no issues.
- Blinking: The toner cartridge has an issue (error state).
- Solid: The toner is very low, and the cartridge needs to be replaced.
How can I tell what the issue is with the toner?
Do you have the HP Smart App,*****?
No. I don't even have an owner's manual.
An Er/08 code display on the printer control panel and one of the following messages might also display on the HP Smart app or computer.
Usually, it's one of these options:
- Cartridge Low
- Cartridge Very Low
On the printer control panel all it says is 01
Would you be able to email to me an instruction booklet for this printer?
That's the number of pages. Please try to print something to see whether you have an update in error messages.
It printed.
Without any issues?
Yes
Okay, then probably it warns you about the low cartridge.
Thanks for the help.
My pleasure.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no thanks.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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