I have a new brother sewing machine and now that it has been turned on it will not work

Mykola Hezhoian

Hello, thank you for using Howly.
Can you please check the pedal connection to the sewing machine?

Customer Replay

I have a brother sewing machine that has never been used or turned on. It is at least 4 years old. It turns on but that's it. The foot pedal does not work. The red light is on and the screen but you can not change it

Mykola Hezhoian

Thank you for the information!
Can you please provide me with a photo of your sewing machine?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

OK it will take a minute. I have to take a picture.

Mykola Hezhoian

Thank you! Take your time!

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3115894
What do you think?

Mykola Hezhoian

When performing any sewing, you need to use the right pace. Usually, when sewing, you should not be too slow. Sewing slowly is one of the reasons why the foot pedal will stop working.
The best thing you can do here to avoid this is to increase the sewing speed. Besides, you need not run it at a very high speed. Of course, it won’t help you sew faster, but that will make the foot pedal hot.

Customer Replay

OK I will try that.

Mykola Hezhoian

Resting your foot on the pedal may be another reason why it stops working. Typically when the foot is on the pedal, you may turn it on a little bit. However, you might not notice this.

Also touch the LCD screen.
Then lower the presser foot.
Press the start/stop button to get an error message as to why the machine is not ready to start to appear on the LCD screen.

Customer Replay

Thanks for the help! I got it to run.

Mykola Hezhoian

Good news! You're welcome, *****
Do you have any additional questions I can help you with?
I am so pleased to see your issue got resolved!