Updated: March 14, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I have a monthly fee charge of $9.99 to my account for extras and I do not use Uber eats etc only for transport

I do not recall asking for extras

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Is it Uber One that you paying for 9.99?


Customer Replay

i think so

Customer Replay

If it helps the monthly fee is charged to my visa account.
I also receive lots emails re Uber eats just thought it was promotion.

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Customer Replay

My email address is *****@gmail.com

Thank you for the clarification!

Customer Replay

i need to know how to cancel the Uber one. I only need normal travel

Log in to the Uber app on your mobile device

Customer Replay

i am in

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Then tap on your profile icon

Customer Replay

I am in account icon there was no profile icon.

After that, go to the Uber One section of the app

Customer Replay

Yes have done that

Scroll down and select Manage Membership

Customer Replay

yes I can see now Uber one for 9.99

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Please, select " Leave Uber One"
Confirm your desire to cancel your membership.

Customer Replay

it does not give me option to leave Uber one
we are getting close

What options are available?

Customer Replay

i found it and have left uber one. I hope that doesn’t cancel out normal uber

No, the usual Uber will still work with you!
Good job, *****!

Customer Replay

Thank you so much

You are always welcome!

Customer Replay

nothing else. Many thanks

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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