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I have a DCP-L2550DW printer, yesterday it wasn't printing and Astik with Just Answer fix it
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I entered reboot, but it was no help.
Where did you enter it?
Once "Change Drum"came up, but it has not since come up. The window just shows :Stack copies.
I see.
First of all, make sure the cartridge/ toner is installed correctly. If not, you need to remove it from the printer and reinsert it.
I did. Now it says 'Replace Drum".
Do you need a help to do it?
I have a new TN toner cartridge. But this not the drum, is it?
You are right.
it is the TN 760.
Could you try to set up your toner and restart your printer?
O.K.
Keep me updated!:)
I replaced the toner cartridge. Then "Replace he Drum" came up again. Then I tried to print something and it would not do so. "Stack copies" cameeup again!
Without changes. I see.
Yes.
Did you try to check printer connection?
Yes. They seem o.k.
I see.
Did you check your drivers?
what and where are the drivers?
To help you with this, please, let me know the name and model your PC?
It is an Apple Mac.
I see.
In this case, please Open System Preferences => Print & Fax, Print & Scan or Printers & Scanners
It is "iMac 21.5/3.06/2X2GB/500GB/9400M"
Did you open your Printers?
You need to set up your printer default:
Yes
Try printing from some other application. If you succeed to print from another application, there is a problem in the application that you have been trying to use.
I clicked on default for my printer model number.
It is great!:)
I tried the HL-L2360D application, but it does not work.
I see.
Please, turn your Brother machine off and restart the computer. And then turn your Brother machine on again.
it worked. It started printing again. When it stopped it again showed "Re[lace Trim again.
Got you, can you try the last step again and then reboot?
Isn't that lt step a reboot?
This time don't reboot the PC, just the printer itself, if that won't work I suggest re-seating the cartridges
I did that. It is printing. Do I need to buy a new drum?
Depends, did the error appear again?
Yes. Also it just printed something in a foreign language that I did not order!
Can you try printing a document of your own?
Also, prior to this re-seat the cartridges
Should we reset the application to my model number?
Nothing of that sort yet, can you tell me if you re-seated the cardridges?
Yes.
I reset the toner inside the drum.
Understood, thanks for the info
I tried printing a document--theone showing on the screen we are talking on, but it will not print it. The others it just printed were already in the machine.
Verify that the Brother printer in the list. If the Brother printer is not listed, the driver may not be installed properly.
Make sure your Brother machine is set as Default Printer.
For that you need to open the printer folder first
I just Reser it to default for my model number and it now prints the document I just sent!
The factory reset you mean?
I guess so. It is the one on the folder for the applications. Is that the factory Reser?
It is not the factory reset, could you please tell me if the printer works now?
yes.
Perfect!
Is there anything else I can do for you today?
What about the drum? Should I replace it?
No need to replace it now!
If the issue will appear again, please, contact us!
O.K. Thanks for your help.
You are always welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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