Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I entered reboot, but it was no help.
Where did you enter it?
Customer Reply
Once "Change Drum"came up, but it has not since come up. The window just shows :Stack copies.
I see.
First of all, make sure the cartridge/ toner is installed correctly. If not, you need to remove it from the printer and reinsert it.
First of all, make sure the cartridge/ toner is installed correctly. If not, you need to remove it from the printer and reinsert it.
Customer Reply
I did. Now it says 'Replace Drum".
Do you need a help to do it?
Customer Reply
I have a new TN toner cartridge. But this not the drum, is it?
You are right.
Customer Reply
it is the TN 760.
Could you try to set up your toner and restart your printer?
Customer Reply
O.K.
Keep me updated!:)
Customer Reply
I replaced the toner cartridge. Then "Replace he Drum" came up again. Then I tried to print something and it would not do so. "Stack copies" cameeup again!
Without changes. I see.
Customer Reply
Yes.
Did you try to check printer connection?
Customer Reply
Yes. They seem o.k.
I see.
Did you check your drivers?
Did you check your drivers?
Customer Reply
what and where are the drivers?
To help you with this, please, let me know the name and model your PC?
Customer Reply
It is an Apple Mac.
I see.
In this case, please Open System Preferences => Print & Fax, Print & Scan or Printers & Scanners
In this case, please Open System Preferences => Print & Fax, Print & Scan or Printers & Scanners
Customer Reply
It is "iMac 21.5/3.06/2X2GB/500GB/9400M"
Did you open your Printers?
You need to set up your printer default:
You need to set up your printer default:
Customer Reply
Yes
Try printing from some other application. If you succeed to print from another application, there is a problem in the application that you have been trying to use.
Customer Reply
I clicked on default for my printer model number.
It is great!:)
Customer Reply
I tried the HL-L2360D application, but it does not work.
I see.
Please, turn your Brother machine off and restart the computer. And then turn your Brother machine on again.
Please, turn your Brother machine off and restart the computer. And then turn your Brother machine on again.
Customer Reply
it worked. It started printing again. When it stopped it again showed "Re[lace Trim again.
Got you, can you try the last step again and then reboot?
Customer Reply
Isn't that lt step a reboot?
This time don't reboot the PC, just the printer itself, if that won't work I suggest re-seating the cartridges
Customer Reply
I did that. It is printing. Do I need to buy a new drum?
Depends, did the error appear again?
Customer Reply
Yes. Also it just printed something in a foreign language that I did not order!
Can you try printing a document of your own?
Also, prior to this re-seat the cartridges
Also, prior to this re-seat the cartridges
Customer Reply
Should we reset the application to my model number?
Nothing of that sort yet, can you tell me if you re-seated the cardridges?
Customer Reply
Yes.
I reset the toner inside the drum.
I reset the toner inside the drum.
Understood, thanks for the info
Customer Reply
I tried printing a document--theone showing on the screen we are talking on, but it will not print it. The others it just printed were already in the machine.
Verify that the Brother printer in the list. If the Brother printer is not listed, the driver may not be installed properly.
Make sure your Brother machine is set as Default Printer.
For that you need to open the printer folder first
Make sure your Brother machine is set as Default Printer.
For that you need to open the printer folder first
Customer Reply
I just Reser it to default for my model number and it now prints the document I just sent!
The factory reset you mean?
Customer Reply
I guess so. It is the one on the folder for the applications. Is that the factory Reser?
It is not the factory reset, could you please tell me if the printer works now?
Customer Reply
yes.
Perfect!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
What about the drum? Should I replace it?
No need to replace it now!
If the issue will appear again, please, contact us!
If the issue will appear again, please, contact us!
Customer Reply
O.K. Thanks for your help.
You are always welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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