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I have 3 FB accounts and want to consolidate down to 1
Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you mean that you want to delete 2 Facebook accounts and leave only one, then change the email address assigned to that Facebook account?
I would like to delete my FB Yahoo account. I also have a gmail account and an account tied to my cell phone number. I would like to only have the gmail account but most of my contacts are in my cell phone account
Okay, got it
Do you have access to all three accounts?
Yes
Okay
In the case of your Yahoo account, you can delete the account from the account's settings, so you will need to sign into that account to delete it
ok
Unfortunately in the case of two other accounts, there are no ways to merge them, as it goes against Facebook Community Standards to maintain more than one personal account
Do you need to change the email address for your account that is linked to your phone number?
Yes! I would like to change the email address to gmail. How do I do that since it is tied to my cell phone. Also, do I delete the current gmail account first?
What device do you use to access your Facebook accounts?
Mostly my cell phone. However, I am trying to post a Susan G Komen fundraiser on my page and needs to go through my computer and not my phone
What device will be easier for you to use in order to follow the instructions I will send you?
Computer
Okay
Try to follow these steps in order to add your Google email address to your account:
- Click your profile picture in the top right of Facebook.
- Select Settings & privacy, then click Settings.
- Click Contact in the General tab.
- Click Add another email or mobile number, then enter your email and click Add.
- You may be asked to re-enter your Facebook password. Enter your password and click Submit, then Close.
- When you add an email address to your account, Facebook will send a confirmation email to your new email address. Click the link in your email to confirm that you want this email added to your Facebook account.
Please inform me about the result
I am working on it
Take your time
do i click on manage profile settings?
I'm sorry, have you managed to open Settings & privacy?
It's weird as I don't see that
What options do you see after you click on your profile picture?
Everything has since changed since I've started this chat. Now my husband's account has popped up.
Dont know what to do
What do you mean by your husband's account has popped up?
Could you log in to your account?
He is also tied to this computer but this has never happened before. Ok I will log in
Uderstood.
You need to log in to your account to manage the settings.
It says to sign into sync data??
Are you still logged in to your account on your phone?
My phone works perfect and is working just fine
Yes I can see all FB on my phone
Ok, got it.
In the Facebook app click on your profile photo at the bottom, then click gear icon at the top right corner, please.
Sorry, forgot to ask, what is the brand of your phone? Is it Android or iOS?
Apple iphone
Thank you
1. In the bottom right of Facebook, tap Menu
Waiting on confirmation code
Ok, *****
I entered confirmation code and now it says Manage contact info
Could you check if your email address appeared in your Contact Settings?
Yes it did
So, you successfully added your email address to your account, *****
yes
Is there anything else I can do for you today?
I think we got it! Thank you so much and my apologies for taking so long
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.
Have a wonderful evening
You too :)
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