I got this new netgear router in august and ever since I can’t get a printer to show up

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
What troubleshooting have you done so far?

Got it. What's your printer model, tell me, please.

Ok, I need information about the operating system on your computer and router model.

And your OS?

I'm sorry, do I know what?

I asked what Operating System are you using.

So to assume, you want to connect your android device to a printer, right?

Got it.
Follow these steps, please:
Download the HP Print Service Plugin from the Google Play Store and install it on your device.
Get the Wi-Fi Direct printer name. Every HP printer with Wi-Fi Direct has a unique name and password. You'll need them to connect your device.
Use the apps to print.
Select your printer.
Wait for connection and print.

Got it, any error messages or something appeared? Or you just don't see your printer on devices?

Could you please make a screenshot of it?

Yes, please.

Got it.
Tell me please, do you have the HP Smart app on your phone?

Got it..
One more question, are you sure your printer is connected to a Wi-Fi network?

Okay, maybe you have any other devices to test it for now?

Are you r Wi-Fi router utilizing a 2.4 GHz frequency or 5 GHz?

Do you have a 2.4GHz network enabled on your router?

Well, usually, you do not have to change it; it may be enabled in your router's settings.

Got it, do you know how to change the frequency on your router to 2.4GHz?
Or you need help with it?

It would be a problem to do it without remote access.

Unfortunately, we provide remote access help only with computers for now.
But let's try it without remote access, what do you say?

Ok, step by step.
Go to your Wi-Fi settings and search for the IP address of your router.

Go to Settings >> Wireless & networks/WLAN, or Settings >> Network & Internet >> Wi-Fi. Tap on the Wi-Fi you are connected to, then it will show the network info including signal strength, security, MAC address and IP address.
Keep me posted, please.

Didn't get it, clarify please.

So you were connected to another network or network mode.
Do you have any additional questions I can help you with?

Great news!

The main thing is to understand where is the root of the problem.
I was glad to help, do you have any other tech-related questions?

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