Created: January 21, 2023

I got this new netgear router in august and ever since I can’t get a printer to show up

Last Edit: January 21, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
Not much,
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it. What's your printer model, tell me, please.
Customer Reply
I thought it was my printer, so I bought a new one and I can connect to router but when I search to find printer it goes not show
hp desk jet 4158e
hp desk jet 4158e
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok, I need information about the operating system on your computer and router model.
Customer Reply
that's the new one I just bought
router is the AC2000
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
And your OS?
Customer Reply
model number r6850
how do you know that
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I'm sorry, do I know what?
Customer Reply
what os I'm using
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I asked what Operating System are you using.
Customer Reply
yes
Android
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
So to assume, you want to connect your android device to a printer, right?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it.
Follow these steps, please:
Download the HP Print Service Plugin from the Google Play Store and install it on your device.
Get the Wi-Fi Direct printer name. Every HP printer with Wi-Fi Direct has a unique name and password. You'll need them to connect your device.
Use the apps to print.
Select your printer.
Wait for connection and print.
Customer Reply
I did do that and that doesn't pick up my printer
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it, any error messages or something appeared? Or you just don't see your printer on devices?
Customer Reply
it says printer not on list
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Could you please make a screenshot of it?
Customer Reply
of the message?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Yes, please.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 780983
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it.
Tell me please, do you have the HP Smart app on your phone?
Customer Reply
Yes
that is what I'm searching on
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it..
One more question, are you sure your printer is connected to a Wi-Fi network?
Customer Reply
Pretty sure
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, maybe you have any other devices to test it for now?
Customer Reply
We have phones and pads and laptops, nothing picks it up
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Are you r Wi-Fi router utilizing a 2.4 GHz frequency or 5 GHz?
Customer Reply
We have it on 5 g
the connection comes and goes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do you have a 2.4GHz network enabled on your router?
Customer Reply
ok where do I go and change it
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Well, usually, you do not have to change it; it may be enabled in your router's settings.
Customer Reply
I am not using the 5g connect
it lets me connect until it asks to press the i to continue in setup
It loses the printer when it tries to accesses the network
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it, do you know how to change the frequency on your router to 2.4GHz?
Or you need help with it?
Customer Reply
Need help
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
It would be a problem to do it without remote access.
Customer Reply
Can I do it on the eagle app
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Unfortunately, we provide remote access help only with computers for now.
But let's try it without remote access, what do you say?
Customer Reply
How can I access my router info
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok, step by step.
Go to your Wi-Fi settings and search for the IP address of your router.
Customer Reply
Can't find it
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Go to Settings >> Wireless & networks/WLAN, or Settings >> Network & Internet >> Wi-Fi. Tap on the Wi-Fi you are connected to, then it will show the network info including signal strength, security, MAC address and IP address.
Keep me posted, please.
Customer Reply
Well I went on to my 5g network and it all went through
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Didn't get it, clarify please.
Customer Reply
It Prints
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
So you were connected to another network or network mode.
Do you have any additional questions I can help you with?
Customer Reply
The router has to settings, 5g and a normal, I went to 5g and it let me print
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great news!
Customer Reply
I guess in the tech guy, lol
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
The main thing is to understand where is the root of the problem.
I was glad to help, do you have any other tech-related questions?
Customer Reply
no
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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