I got this new netgear router in august and ever since I can't get a printer to show up
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*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Not much,
Got it. What's your printer model, tell me, please.
I thought it was my printer, so I bought a new one and I can connect to router but when I search to find printer it goes not show
hp desk jet 4158e
Ok, I need information about the operating system on your computer and router model.
that's the new one I just bought
router is the AC2000
And your OS?
model number r6850
how do you know that
I'm sorry, do I know what?
what os I'm using
I asked what Operating System are you using.
yes
Android
So to assume, you want to connect your android device to a printer, right?
Yes
Got it.
Follow these steps, please:
Download the HP Print Service Plugin from the Google Play Store and install it on your device.
Get the Wi-Fi Direct printer name. Every HP printer with Wi-Fi Direct has a unique name and password. You'll need them to connect your device.
Use the apps to print.
Select your printer.
Wait for connection and print.
I did do that and that doesn't pick up my printer
Got it, any error messages or something appeared? Or you just don't see your printer on devices?
it says printer not on list
Could you please make a screenshot of it?
of the message?
Yes, please.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 780983
Got it.
Tell me please, do you have the HP Smart app on your phone?
Yes
that is what I'm searching on
Got it..
One more question, are you sure your printer is connected to a Wi-Fi network?
Pretty sure
Okay, maybe you have any other devices to test it for now?
We have phones and pads and laptops, nothing picks it up
Are you r Wi-Fi router utilizing a 2.4 GHz frequency or 5 GHz?
We have it on 5 g
the connection comes and goes
Do you have a 2.4GHz network enabled on your router?
ok where do I go and change it
Well, usually, you do not have to change it; it may be enabled in your router's settings.
I am not using the 5g connect
it lets me connect until it asks to press the i to continue in setup
It loses the printer when it tries to accesses the network
Got it, do you know how to change the frequency on your router to 2.4GHz?
Or you need help with it?
Need help
It would be a problem to do it without remote access.
Can I do it on the eagle app
Unfortunately, we provide remote access help only with computers for now.
But let's try it without remote access, what do you say?
How can I access my router info
Ok, step by step.
Go to your Wi-Fi settings and search for the IP address of your router.
Can't find it
Go to Settings >> Wireless & networks/WLAN, or Settings >> Network & Internet >> Wi-Fi. Tap on the Wi-Fi you are connected to, then it will show the network info including signal strength, security, MAC address and IP address.
Keep me posted, please.
Well I went on to my 5g network and it all went through
Didn't get it, clarify please.
It Prints
So you were connected to another network or network mode.
Do you have any additional questions I can help you with?
The router has to settings, 5g and a normal, I went to 5g and it let me print
Great news!
I guess in the tech guy, lol
The main thing is to understand where is the root of the problem.
I was glad to help, do you have any other tech-related questions?
no
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