Updated: March 19, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I got this new netgear router in august and ever since I can't get a printer to show up

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

Not much,

Got it. What's your printer model, tell me, please.

Customer Replay

I thought it was my printer, so I bought a new one and I can connect to router but when I search to find printer it goes not show
hp desk jet 4158e


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Ok, I need information about the operating system on your computer and router model.

Customer Replay

that's the new one I just bought
router is the AC2000

And your OS?

Customer Replay

model number r6850
how do you know that

I'm sorry, do I know what?

Customer Replay

what os I'm using

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I asked what Operating System are you using.

Customer Replay


So to assume, you want to connect your android device to a printer, right?

Customer Replay


Got it.
Follow these steps, please:
Download the HP Print Service Plugin from the Google Play Store and install it on your device.
Get the Wi-Fi Direct printer name. Every HP printer with Wi-Fi Direct has a unique name and password. You'll need them to connect your device.
Use the apps to print.
Select your printer.
Wait for connection and print.

Customer Replay

I did do that and that doesn't pick up my printer

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Got it, any error messages or something appeared? Or you just don't see your printer on devices?

Customer Replay

it says printer not on list

Could you please make a screenshot of it?

Customer Replay

of the message?

Yes, please.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 780983

Got it.
Tell me please, do you have the HP Smart app on your phone?

Customer Replay

that is what I'm searching on

Got it..
One more question, are you sure your printer is connected to a Wi-Fi network?

Customer Replay

Pretty sure

Okay, maybe you have any other devices to test it for now?

Customer Replay

We have phones and pads and laptops, nothing picks it up

Are you r Wi-Fi router utilizing a 2.4 GHz frequency or 5 GHz?

Customer Replay

We have it on 5 g
the connection comes and goes

Do you have a 2.4GHz network enabled on your router?

Customer Replay

ok where do I go and change it

Well, usually, you do not have to change it; it may be enabled in your router's settings.

Customer Replay

I am not using the 5g connect
it lets me connect until it asks to press the i to continue in setup
It loses the printer when it tries to accesses the network

Got it, do you know how to change the frequency on your router to 2.4GHz?
Or you need help with it?

Customer Replay

Need help

It would be a problem to do it without remote access.

Customer Replay

Can I do it on the eagle app

Unfortunately, we provide remote access help only with computers for now.
But let's try it without remote access, what do you say?

Customer Replay

How can I access my router info

Ok, step by step.
Go to your Wi-Fi settings and search for the IP address of your router.

Customer Replay

Can't find it

Go to Settings >> Wireless & networks/WLAN, or Settings >> Network & Internet >> Wi-Fi. Tap on the Wi-Fi you are connected to, then it will show the network info including signal strength, security, MAC address and IP address.
Keep me posted, please.

Customer Replay

Well I went on to my 5g network and it all went through

Didn't get it, clarify please.

Customer Replay

It Prints

So you were connected to another network or network mode.
Do you have any additional questions I can help you with?

Customer Replay

The router has to settings, 5g and a normal, I went to 5g and it let me print

Customer Replay

I guess in the tech guy, lol

The main thing is to understand where is the root of the problem.
I was glad to help, do you have any other tech-related questions?

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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