Updated: May 12, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I forget the password for my Samsung model SM-S215DL(GP) cell phone

I have the fingerprint security but the phone wants a password every 72 hours

Short summary:

  1. Ensure the device is powered off.
  2. Simultaneously press and hold the Volume Up and side buttons until the device vibrates and the Android Recovery screen appears. Then release all buttons.
  3. Allow up to 30 seconds for the recovery screen to appear.
  4. From the Android Recovery screen, use the Volume buttons to cycle through the available options and use the side button to select.
  5. Select "Wipe data/factory reset."
  6. Allow several seconds for the factory data reset to complete.
  7. Once the factory data reset is completed, your phone will be restored to its original settings, and all data, including photos and contacts, will be deleted. If you had saved your contacts on your SIM card, they should still be available. However, any contacts saved on the phone's internal memory will be lost.

Please note that performing a factory reset will erase all data on your phone, so it is important to make sure you have a backup of any important files or information before proceeding with the reset.

Hello, thank you for using Howly. Iโ€™ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
The only possible way is to factory reset your Samsung phone.

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Customer Replay

Is there any way to save my photos

Where are they stored?

Customer Replay

The majority of them are on the phone

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On phone memory or memory card?

Customer Replay

I am not for sure, I don't remember moving them to
any other storage location

Got it.
I'm afraid there's no other way than to reset the phone to factory settings, we won't be able to save your photos.

Customer Replay

What about my contacts

When the phone is reset to factory settings it will function as a fresh new phone.
Everything will be deleted.
If you have saved your contacts on your Sim card, which sometimes might happen, then your contacts will not be gone.

Customer Replay

Do it automatically save when I add a contact

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It depends on the phone, every phone functions differently, but yes, it some cases it does.
Would you like to proceed with the factory reset?

Customer Replay

I will wait a bit longer before I reset, Is the reset a procedure I can preform on my own

Customer Replay

What is the procedures for resetting a locked phone

Top answer

Here are the full instructions :

  • Ensure the device is powered off.
  • Simultaneously press and hold the Volume up and side buttons until the device vibrates and the Android Recovery screen appears then release all buttons.
  • Allow up to 30 seconds for the recovery screen to appear.
  • From the Android Recovery screen, select Wipe data/factory reset.
  • Utilize the volume buttons to cycle through the available options and the side button to select.
  • Select Factory data reset.
  • Allow several seconds for the factory data reset to complete.
Customer Replay

Okay I got it, thank you for your help. Have a great rest of your day

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Is there anything else I can do for you today?

Customer Replay

Not today

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Thank you good bye

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Comments

3 comments
Parker1988
May 19, 2023
wow, it actually worked! ๐Ÿ‘ followed the instructions n my phone's back to normal. thanks a lot! ๐ŸŽ‰
Harry
May 15, 2023
Too risky! losing everything on my phone is not worth it. ๐Ÿ˜ซ
TechEnigma
May 12, 2023
hmm, resetting my phone seems like a last resort. gonna explore other options before I go ahead with it. ๐Ÿค”

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