Created: January 23, 2023

I do have a subscription to Office however I am unable to login as my email is not recognized

help with creating group contacts in Outlook
Last Edit: January 23, 2023
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Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
Thank you for the provided details.
Do you need first help with the Office subscription, *****?
Customer Reply
I am unable to login into Office as my email address is not recognized. I have a lot of interaction with Microsoft support this week including today. I have had problems with Outlook
Alex Sherwin
Alex Sherwin Tech Expert & Writer
For how long do you have this issue and when did it first occur?
Customer Reply
I have had emails today from support but tonight when I went to login into Office to see if there were updates .It did not recognize my email address I can give you a reference ***** from 12 Jan and more contact from toady as I had lost my address book
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you for the information
Have you tried to recover the password, *****?
Customer Reply
Yes
It won't recognize my email address
Alex Sherwin
Alex Sherwin Tech Expert & Writer
What email are you using for Office?
Customer Reply
Outlook - Gmail is also running which is not my preference - it appears to have defaulted into the picture
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please, give the email address
Customer Reply
my address is *****@bigpond.com
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you for the clarification!
Please, try to sign in here: shorturl.at/aGXY1
Customer Reply
That worked
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Great job!
Refresh all of the pages and try to sign in to your Office account
Customer Reply
I have got straight in - must haved my password somewhere
Still need some help with out look and group contacts
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got it
Customer Reply
When I go to people on left side of outlook pane - it gives me add contact not group contact and chance of add member
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Create a contact group
1. On the Navigation bar, choose People
2. Select Home > New Contact Group.
3. In the Contact Group box, type the name of the group.
4. Select Contact Group > Add Members. , and then select an option:
Select From Outlook Contacts.
Select From Address Book.
Select New E-mail Contact.
5. Add people from your address book or contacts list, and choose 0K.
6. Choose Save & Close.
Customer Reply
I have got straight in - must halved my password somewhere
Sorry I am getting lost in trying to find it
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Don't worry!
Customer Reply
It appears to be working - just be patient and I will create a group
all good
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I'll be here in case you will need any additional help.
Customer Reply
What was the issue with login ?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Most likely - cache or just a human error :)
Customer Reply
Thanks for your help
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You're welcome!

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