Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Thank you for the provided details.
Do you need first help with the Office subscription, *****?
Thank you for the provided details.
Do you need first help with the Office subscription, *****?
Customer Reply
I am unable to login into Office as my email address is not recognized. I have a lot of interaction with Microsoft support this week including today. I have had problems with Outlook
For how long do you have this issue and when did it first occur?
Customer Reply
I have had emails today from support but tonight when I went to login into Office to see if there were updates .It did not recognize my email address I can give you a reference ***** from 12 Jan and more contact from toady as I had lost my address book
Thank you for the information
Have you tried to recover the password, *****?
Have you tried to recover the password, *****?
Customer Reply
Yes
It won't recognize my email address
It won't recognize my email address
What email are you using for Office?
Customer Reply
Outlook - Gmail is also running which is not my preference - it appears to have defaulted into the picture
Please, give the email address
Customer Reply
my address is *****@bigpond.com
Thank you for the clarification!
Please, try to sign in here: shorturl.at/aGXY1
Please, try to sign in here: shorturl.at/aGXY1
Customer Reply
That worked
Great job!
Refresh all of the pages and try to sign in to your Office account
Refresh all of the pages and try to sign in to your Office account
Customer Reply
I have got straight in - must haved my password somewhere
Still need some help with out look and group contacts
Still need some help with out look and group contacts
Got it
Customer Reply
When I go to people on left side of outlook pane - it gives me add contact not group contact and chance of add member
Create a contact group
1. On the Navigation bar, choose People
2. Select Home > New Contact Group.
3. In the Contact Group box, type the name of the group.
4. Select Contact Group > Add Members. , and then select an option:
Select From Outlook Contacts.
Select From Address Book.
Select New E-mail Contact.
5. Add people from your address book or contacts list, and choose 0K.
6. Choose Save & Close.
1. On the Navigation bar, choose People
2. Select Home > New Contact Group.
3. In the Contact Group box, type the name of the group.
4. Select Contact Group > Add Members. , and then select an option:
Select From Outlook Contacts.
Select From Address Book.
Select New E-mail Contact.
5. Add people from your address book or contacts list, and choose 0K.
6. Choose Save & Close.
Customer Reply
I have got straight in - must halved my password somewhere
Sorry I am getting lost in trying to find it
Sorry I am getting lost in trying to find it
Don't worry!
Customer Reply
It appears to be working - just be patient and I will create a group
all good
all good
I'll be here in case you will need any additional help.
Customer Reply
What was the issue with login ?
Most likely - cache or just a human error :)
Customer Reply
Thanks for your help
You're welcome!
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