Updated: March 18, 2023
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by Alex Sherwin
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Smartphones, Tablets, Gadgets

I do have a subscription to Office however I am unable to login as my email is not recognized

help with creating group contacts in Outlook

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Thank you for the provided details.
Do you need first help with the Office subscription, *****?


Customer Replay

I am unable to login into Office as my email address is not recognized. I have a lot of interaction with Microsoft support this week including today. I have had problems with Outlook

For how long do you have this issue and when did it first occur?

Customer Replay

I have had emails today from support but tonight when I went to login into Office to see if there were updates .It did not recognize my email address I can give you a reference ***** from 12 Jan and more contact from toady as I had lost my address book

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Thank you for the information
Have you tried to recover the password, *****?

Customer Replay

It won't recognize my email address

What email are you using for Office?

Customer Replay

Outlook - Gmail is also running which is not my preference - it appears to have defaulted into the picture

Please, give the email address

Customer Replay

my address is *****@bigpond.com

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Thank you for the clarification!
Please, try to sign in here: shorturl.at/aGXY1

Customer Replay

That worked

Great job!
Refresh all of the pages and try to sign in to your Office account

Customer Replay

I have got straight in - must haved my password somewhere
Still need some help with out look and group contacts

Customer Replay

When I go to people on left side of outlook pane - it gives me add contact not group contact and chance of add member

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Create a contact group

  1. On the Navigation bar, choose People
  2. Select Home > New Contact Group.
  3. In the Contact Group box, type the name of the group.
  4. Select Contact Group > Add Members. , and then select an option:
    Select From Outlook Contacts.
    Select From Address Book.
    Select New E-mail Contact.
  5. Add people from your address book or contacts list, and choose 0K.
  6. Choose Save & Close.
Customer Replay

I have got straight in - must halved my password somewhere
Sorry I am getting lost in trying to find it

Don't worry!

Customer Replay

It appears to be working - just be patient and I will create a group
all good

I'll be here in case you will need any additional help.

Customer Replay

What was the issue with login ?

Most likely - cache or just a human error :)

Customer Replay

Thanks for your help

You're welcome!

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