Updated: June 03, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I changed my password and I now cannot get into my AOL account.

I have another AOL account but the code, to open the locked account is not being received

Short summary:

  1. Open the Edge browser on your PC.
  2. Click on the three dots button in the top right corner of the browser window.
  3. From the menu that appears, select the "New InPrivate tab."
  4. A new, private tab will open. Ensure you are in this private tab.
  5. In the address bar of the private tab, enter the following link: login.aol.com
  6. Press Enter to open the link.
  7. On the page that opens, enter your AOL email address in the provided field.
  8. Complete any human verification process if prompted.
  9. Check the recovery options step and select the option to send the code via your second email.
  10. Click on the "Send" button.
  11. Access your second email account and retrieve the verification code.
  12. Enter the verification code on the AOL password reset page.
  13. Follow the on-screen instructions to set a new password for your AOL account.
  14. Carefully and correctly enter your new password.
  15. Once the password is accepted, you will have successfully reset your AOL password.
  16. Proceed to update any necessary account information, such as your telephone number.

Hello, thank you for using Howly.
As I understand, you have tried to reset AOL password using Forgot password option, right?


Customer Replay

Yes. A code was sent to my other aol account, which I used to change the password but the new password is not working and when I go on forgot password, it no longer sends the code.

I see. Now, when you try to use your new password for this mailbox, do you see the error that the password is not correct? Or is it something else?

Customer Replay

I am pretty sure it is saying that the password is not correct.

Got you. Usually, it happens when you accidentally misspell the new password, it could be just one character that is different.
let's try to reset the password one more time, but use the Incognito mode in your browser to get that email recovery option back. What do you think?

Customer Replay

Yes, I agree about the typo! Happy for you to use the Incognito mode etc. If you could advise.

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Sure, I will guide you on how to do that. First, let me know please, are you using your PC now to follow the steps and chat with me?

Customer Replay

Yes I am

Got you. What browser are you using? Is it Microsoft Edge?

Customer Replay

Tricky, I believe I am currently on Ecosia?

Ok, no worries. Could you open Microsoft Edge on your PC? or Chrome browser, whatever you prefer

Customer Replay

Sorry, would I need to download these?

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No, it should be installed on your PC by default if you have Windows

Customer Replay

I now have edge as my default browser

Good. Now, you have the Edge browser opened, right? Please check the top right corner of the browser window and find the 3 dots button. Do you see it?

Customer Replay

Yes, i have clicked on them

Top answer

Good. You need to click on that 3 dots button - next, choose New InPrivate tab
Let me know when it's done. A new, private tab should open then.

Customer Replay

Done, new private tab now open

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Top answer

Great. Will provide you with the steps in a second

  1. Please open this link ---> login.aol.com in
    that new tab that you opened.
  2. Enter your email *****@aol.com
  3. You may be asked to check the box to confirm you are a human

The next step should be the recovery options step. Please check if you see the option to send the code via your second email *****@aol.com

Customer Replay

Yes the second email is there for the recovery code, should I select it?

Yes, please do that. You will be asked to enter a full email address next - do that, then click on Send button.

Customer Replay

Thank you, yes it is now saying to enter my verification code. I will now try to access the ***** account for the access code?

That's correct. Check your email for the code, then enter that code on that AOL password reset page and follow on-screen instructions

Customer Replay

Brilliant! I have entered the code and it is asking me for the new password, I will now enter that (carefully and correctly!)

Perfect, let's do that. Good luck!

Customer Replay

It has worked! Thank you so much! I will now go into my accounts and update the telephone number. You have been brilliant!

I am so pleased to see your issue got resolved!

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