Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Logged into Google with Email and password
Have you tried the Forgot Password option?
No I have new phone & sim google want to send verification to my old phone via message I don't have it nor do I have my old number
Let's try to do the next thing:
I have done this 7 times I'm at my wits end
What happens, when you put the Try Another Way option?
They send another verification code via 365 number
We seem to be going round in circles just send me a code through email or call
As I know, after you put the try another way option after it is asking you to get a code on your old phone, it has another option to try out.
Can you, please, try to do that?
I'll do it now do you want me to send screen shots?
Yes, please. That would be helpful from your side.
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 263607
Thank you!
Now, choose the option to change your phone, that you need.
How?
As far as I can see, you are using an Android phone.
So, click on the Set your Android phone (option 1)
Yes with a different number and S10 phone
Good.
Try to do that, please.
Try what? Sorry don't understand
As far as I can see, on your screenshot, you have the option to change your phone number to your new one. Please, tap on the Set your Android phone (option 1)
Gone to settings then Google accounts they have give me 2 codes igave 15 mins to put them in give me a minute and I'll let you know
Sure! Take your time.
OK changed my phone but to make sure it's me they have sent a V code again but don't have a tab to put it in
Can you try to sign in to the web version of your Gmail account?
Via chrome?
Yes, please.
Ok
keep me posted.
Right any codes will now be sent my new phone sorry I can't screen shot for security purposes
Yes
I see.
So, no verification code tab to put it in, correct?
No but the problem is now resolved thanks to you
I see. I am glad, that you can get into your profile.
Thank you
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