Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Logged into Google with Email and password
Have you tried the Forgot Password option?
Customer Reply
No I have new phone & sim google want to send verification to my old phone via message I don't have it nor do I have my old number
Let's try to do the next thing:
1. Go to the page https://accounts.google.com/signin/recovery
2. Enter the email, then click "Next".
3. Instead of entering your password, click "Try another way"
4. Enter the phone number.
5. Choose the option "Send a code".
6. If you don't have access to the phone number, please choose the option "Try another way" and follow the on-screen instructions.
1. Go to the page https://accounts.google.com/signin/recovery
2. Enter the email, then click "Next".
3. Instead of entering your password, click "Try another way"
4. Enter the phone number.
5. Choose the option "Send a code".
6. If you don't have access to the phone number, please choose the option "Try another way" and follow the on-screen instructions.
Customer Reply
I have done this 7 times I'm at my wits end
What happens, when you put the Try Another Way option?
Customer Reply
They send another verification code via 365 number
We seem to be going round in circles just send me a code through email or call
We seem to be going round in circles just send me a code through email or call
As I know, after you put the try another way option after it is asking you to get a code on your old phone, it has another option to try out.
Can you, please, try to do that?
Can you, please, try to do that?
Customer Reply
I'll do it now do you want me to send screen shots?
Yes, please. That would be helpful from your side.
Customer Reply
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 263607
Type: image/jpeg
Size: 263607
Thank you!
Now, choose the option to change your phone, that you need.
Now, choose the option to change your phone, that you need.
Customer Reply
How?
As far as I can see, you are using an Android phone.
So, click on the Set your Android phone (option 1)
So, click on the Set your Android phone (option 1)
Customer Reply
Yes with a different number and S10 phone
Good.
Try to do that, please.
Try to do that, please.
Customer Reply
Try what? Sorry don't understand
As far as I can see, on your screenshot, you have the option to change your phone number to your new one. Please, tap on the Set your Android phone (option 1)
Customer Reply
Gone to settings then Google accounts they have give me 2 codes igave 15 mins to put them in give me a minute and I'll let you know
Sure! Take your time.
Customer Reply
OK changed my phone but to make sure it's me they have sent a V code again but don't have a tab to put it in
Can you try to sign in to the web version of your Gmail account?
Customer Reply
Via chrome?
Yes, please.
Customer Reply
Ok
keep me posted.
Customer Reply
Right any codes will now be sent my new phone sorry I can't screen shot for security purposes
Yes
Yes
I see.
So, no verification code tab to put it in, correct?
So, no verification code tab to put it in, correct?
Customer Reply
No but the problem is now resolved thanks to you
I see. I am glad, that you can get into your profile.
Customer Reply
Thank you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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