Updated: March 18, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

I can't log into any sights on phone and Google want to send me verification on old sim which is no longer in use

My my sim and phone is buried somewhere at a rubbish tip

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

Logged into Google with Email and password


Have you tried the Forgot Password option?

Customer Replay

No I have new phone & sim google want to send verification to my old phone via message I don't have it nor do I have my old number

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Let's try to do the next thing:

  1. Go to the page https://accounts.google.com/signin/recovery
  2. Enter the email, then click "Next".
  3. Instead of entering your password, click "Try another way"
  4. Enter the phone number.
  5. Choose the option "Send a code".
  6. If you don't have access to the phone number, please choose the option "Try another way" and follow the on-screen instructions.
Customer Replay

I have done this 7 times I'm at my wits end

What happens, when you put the Try Another Way option?

Customer Replay

They send another verification code via 365 number
We seem to be going round in circles just send me a code through email or call

As I know, after you put the try another way option after it is asking you to get a code on your old phone, it has another option to try out.
Can you, please, try to do that?

Customer Replay

I'll do it now do you want me to send screen shots?

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Yes, please. That would be helpful from your side.

Customer Replay

Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 263607

Thank you!
Now, choose the option to change your phone, that you need.

Customer Replay


As far as I can see, you are using an Android phone.
So, click on the Set your Android phone  (option 1)

Customer Replay

Yes with a different number and S10 phone

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Try to do that, please.

Customer Replay

Try what? Sorry don't understand

As far as I can see, on your screenshot, you have the option to change your phone number to your new one. Please, tap on the Set your Android phone (option 1)

Customer Replay

Gone to settings then Google accounts they have give me 2 codes igave 15 mins to put them in give me a minute and I'll let you know

Sure! Take your time.

Customer Replay

OK changed my phone but to make sure it's me they have sent a V code again but don't have a tab to put it in

Can you try to sign in to the web version of your Gmail account?

Customer Replay

Via chrome?

Yes, please.

Customer Replay


keep me posted.

Customer Replay

Right any codes will now be sent my new phone sorry I can't screen shot for security purposes

I see.
So, no verification code tab to put it in, correct?

Customer Replay

No but the problem is now resolved thanks to you

I see. I am glad, that you can get into your profile.

Customer Replay

Thank you

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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