Hello, thank you for using Howly.
What service are you referring to?
What service are you referring to?
Customer Reply
So my ads manager account for some reason doesn't want to shaw me the active ads, And I would like to deactivate those ads.
Are we speaking about Facebook or is it another service??
Customer Reply
Yes!
It's facebook that I am refering to
It's facebook that I am refering to
Got you.
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Sofar, none.
Got you.
Customer Reply
When I go to my ads trough the business account, the ads are active. While when I go to the ads manager acount by the admin it says that they are deleted
I don't get why they are still active
I don't get why they are still active
To delete ads in Ads Manager:
-Go to Ads Manager.
-Click Campaigns, Ad Sets or Ads to find the campaign, ad set or ad you want to delete.
-Click to check the box next to the campaign, ad set or ad you want to delete.
-Select "bin" icon from the action bar. Your campaign, ad set or ad is deleted.
If you do not see the "bin" icon in your action bar, select More and choose Delete from the dropdown menu.
-Go to Ads Manager.
-Click Campaigns, Ad Sets or Ads to find the campaign, ad set or ad you want to delete.
-Click to check the box next to the campaign, ad set or ad you want to delete.
-Select "bin" icon from the action bar. Your campaign, ad set or ad is deleted.
If you do not see the "bin" icon in your action bar, select More and choose Delete from the dropdown menu.
Customer Reply
I've done that but the ads are somehow still active If I go to my ads trough the business account
Please try this way:
Instead of clicking "bin" icon select More and choose Delete from the dropdown menu.
Instead of clicking "bin" icon select More and choose Delete from the dropdown menu.
Customer Reply
I did it trough the dropdown manu and it says that they are deleted
But somehow still active in my business account
But somehow still active in my business account
Could you try to re-sign to your account?
Customer Reply
sure
Keep me apprised, please.
Customer Reply
How exactly do I re-sign to my account?
Log out and sign in again.
Customer Reply
Still active L
Got it.
Please try to reinstall Facebook application and delete the ads again.
Please try to reinstall Facebook application and delete the ads again.
Customer Reply
It says though that I can now pause the ads
Ok!
Now it works!
Ok!
Now it works!
Great!
Customer Reply
I needed to re-sign back to my account
and than refresh everything
and than refresh everything
Perfect!
Customer Reply
Then they popped up
You are a life saver!
thanks for the help!
You are a life saver!
thanks for the help!
I am so pleased to see your issue got resolved!
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