Hello, thank you for using Howly.
What service are you referring to?
So my ads manager account for some reason doesn't want to shaw me the active ads, And I would like to deactivate those ads.
Are we speaking about Facebook or is it another service??
Yes!
It's facebook that I am refering to
Got you.
What troubleshooting have you done so far?
Sofar, none.
Got you.
When I go to my ads trough the business account, the ads are active. While when I go to the ads manager acount by the admin it says that they are deleted
I don't get why they are still active
To delete ads in Ads Manager:
I've done that but the ads are somehow still active If I go to my ads trough the business account
Please try this way:
Instead of clicking "bin" icon select More and choose Delete from the dropdown menu.
I did it trough the dropdown manu and it says that they are deleted
But somehow still active in my business account
Could you try to re-sign to your account?
sure
Keep me apprised, please.
How exactly do I re-sign to my account?
Log out and sign in again.
Still active :(
Got it.
Please try to reinstall Facebook application and delete the ads again.
It says though that I can now pause the ads
Ok!
Now it works!
Great!
I needed to re-sign back to my account
and than refresh everything
Perfect!
Then they popped up
You are a life saver!
thanks for the help!
I am so pleased to see your issue got resolved!
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