Updated: April 06, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I can't delete my ads on ads manager

They are active even though that it says that I have deleted them

Hello, thank you for using Howly.
What service are you referring to?

Customer Replay

So my ads manager account for some reason doesn't want to shaw me the active ads, And I would like to deactivate those ads.

Are we speaking about Facebook or is it another service??


Customer Replay

It's facebook that I am refering to

Got you.
What troubleshooting have you done so far?

Customer Replay

Sofar, none.

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Got you.

Customer Replay

When I go to my ads trough the business account, the ads are active. While when I go to the ads manager acount by the admin it says that they are deleted
I don't get why they are still active

To delete ads in Ads Manager:

  • Go to Ads Manager.
  • Click Campaigns, Ad Sets or Ads to find the campaign, ad set or ad you want to delete.
  • Click to check the box next to the campaign, ad set or ad you want to delete.
  • Select "bin" icon from the action bar. Your campaign, ad set or ad is deleted.
    If you do not see the "bin" icon in your action bar, select More and choose Delete from the dropdown menu.
Customer Replay

I've done that but the ads are somehow still active If I go to my ads trough the business account

Please try this way:
Instead of clicking "bin" icon select More and choose Delete from the dropdown menu.

Customer Replay

I did it trough the dropdown manu and it says that they are deleted
But somehow still active in my business account

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Could you try to re-sign to your account?

Customer Replay


Keep me apprised, please.

Customer Replay

How exactly do I re-sign to my account?

Log out and sign in again.

Customer Replay

Still active :(

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Got it.
Please try to reinstall Facebook application and delete the ads again.

Customer Replay

It says though that I can now pause the ads
Now it works!

Customer Replay

I needed to re-sign back to my account
and than refresh everything


Customer Replay

Then they popped up
You are a life saver!
thanks for the help!

I am so pleased to see your issue got resolved!

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