I cannot get my Wi-Fi account to connect to my Amazon fire stick
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What is the type and the model of your device?
I can’t find the box hold on
Okay, do not worry.
What troubleshooting have you done so far?
Trying to enter my Wi-Fi password and it’s not accepting it
Do you have a wireless connection?
yes
Thanks.
model numbet *****
803.11 Mimi wifi
quad core
it will take up to 20 min to reset
*****, is your phone connected to the same Wi-Fi network?
yes
Okay
It’s still not working
Does it directly say wrong password or something else?
it keeps saying enter password and it won’t accept it
connection failed
Okay, got it
It finally connected
Great!
Does it work?
he king for updates and software ow
That is nice
downloading software now
Alright, nice
Let me know if any questions arise, I am here
ok
Still downloading software
it just reverted to downloading software again
Got it
it powered of and restarted for some reason
It can reboot during the software installation process, *****
It's okay
How long did it start to download the new software?
its saying use a different output and now it’s trying to optimize system storage and applications
a long time
Do you see it on the screen?
briefly
Please, try to press and hold the Back and Menu buttons on the Fire TV Remote for about ten seconds
it’s saying 10 minutes to optimize
what a pain lol
Was it saying it before? I mean, has it been stuck on this message for a long time?
its still trying to optimize storage and applications
Got it
Did you try to follow through with my instructions?
It was still I the mode I described
Okay
Let's try something else
Please, follow the instructions below:
- Press and hold the Back and Menu buttons on the Fire TV Remote for about then seconds and it should rectify the underlying issue.
- Next up, unplug it from the power outlet as well and wait for 3 minutes.
- Then replug it into the power outlet.
- Likewise, plug it back into the HDMI port on your TV as well.
- Now check if it fixes the Amazon Fire TV Stick being stuck on the “Downloading the latest software” screen.
Is everything clear with the provided instruction, *****?
finishing updates now it’s asking for my Amazon log in
Good
Please, try to log into your account
Got it resolved
I'm glad to hear that
Get answers until you're satisfied
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