Created: November 3, 2022

I cannot get my Wi-Fi account to connect to my Amazon fire stick

Last Edit: November 14, 2022
Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
What is the type and the model of your device?
Customer Reply
I can’t find the box hold on
Chris Wolker
Chris Wolker Tech Expert & Writer
Okay, do not worry.
What troubleshooting have you done so far?
Customer Reply
Trying to enter my Wi-Fi password and it’s not accepting it
Chris Wolker
Chris Wolker Tech Expert & Writer
Do you have a wireless connection?
Customer Reply
yes
Chris Wolker
Chris Wolker Tech Expert & Writer
Thanks.
Customer Reply
model numbet *****
803.11 Mimi wifi
quad core
it will take up to 20 min to reset
Chris Wolker
Chris Wolker Tech Expert & Writer
*****, is your phone connected to the same Wi-Fi network?
Customer Reply
yes
Chris Wolker
Chris Wolker Tech Expert & Writer
Okay
Customer Reply
It’s still not working
Chris Wolker
Chris Wolker Tech Expert & Writer
Does it directly say wrong password or something else?
Customer Reply
it keeps saying enter password and it won’t accept it
connection failed
Chris Wolker
Chris Wolker Tech Expert & Writer
Okay, got it
Customer Reply
It finally connected
Chris Wolker
Chris Wolker Tech Expert & Writer
Great!
Does it work?
Customer Reply
he king for updates and software ow
Chris Wolker
Chris Wolker Tech Expert & Writer
That is nice
Customer Reply
downloading software now
Chris Wolker
Chris Wolker Tech Expert & Writer
Alright, nice
Let me know if any questions arise, I am here
Customer Reply
ok
Chris Wolker
Chris Wolker Tech Expert & Writer
👍
Customer Reply
Still downloading software
it just reverted to downloading software again
Chris Wolker
Chris Wolker Tech Expert & Writer
Got it
Customer Reply
it powered of and restarted for some reason
Chris Wolker
Chris Wolker Tech Expert & Writer
It can reboot during the software installation process, *****
It's okay
How long did it start to download the new software?
Customer Reply
its saying use a different output and now it’s trying to optimize system storage and applications
a long time
Chris Wolker
Chris Wolker Tech Expert & Writer
Do you see it on the screen?
Customer Reply
briefly
Chris Wolker
Chris Wolker Tech Expert & Writer
Please, try to press and hold the Back and Menu buttons on the Fire TV Remote for about ten seconds
Customer Reply
it’s saying 10 minutes to optimize
what a pain lol
Chris Wolker
Chris Wolker Tech Expert & Writer
Was it saying it before? I mean, has it been stuck on this message for a long time?
Customer Reply
its still trying to optimize storage and applications
Chris Wolker
Chris Wolker Tech Expert & Writer
Got it
Did you try to follow through with my instructions?
Customer Reply
It was still I the mode I described
Chris Wolker
Chris Wolker Tech Expert & Writer
Okay
Let's try something else
Please, follow the instructions below:
1. Press and hold the Back and Menu buttons on the Fire TV Remote for about then seconds and it should rectify the underlying issue.
2. Next up, unplug it from the power outlet as well and wait for 3 minutes.
3. Then replug it into the power outlet.
4. Likewise, plug it back into the HDMI port on your TV as well.
5. Now check if it fixes the Amazon Fire TV Stick being stuck on the “Downloading the latest software” screen.
Is everything clear with the provided instruction, *****?
Customer Reply
finishing updates now it’s asking for my Amazon log in
Chris Wolker
Chris Wolker Tech Expert & Writer
Good
Please, try to log into your account
Customer Reply
Got it resolved
Chris Wolker
Chris Wolker Tech Expert & Writer
I'm glad to hear that