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I cannot access Disney+ on my firestick
Short summary:
Step 1: Turn on your Firestick and go to the home screen.
Step 2: Using your Firestick remote, navigate to the top menu and select "Settings."
Step 3: In the settings menu, scroll down and select "Applications."
Step 4: In the applications menu, scroll down and select "Manage Installed Applications."
Step 5: Look for the Disney Plus app in the list of installed applications and highlight it.
Step 6: Press the middle button on your Firestick remote to access the options for the Disney Plus app.
Step 7: Scroll down and select "Force Stop" to close the app.
Step 8: After force-stopping the app, scroll down and select "Clear data" to delete the app's data.
Step 9: Confirm the action by selecting "Clear data" again.
Step 10: Next, select "Clear cache" to remove any cached data related to the Disney Plus app.
Step 11: Confirm the action by selecting "Clear cache" again.
Step 12: Once you have completed these steps, exit the settings menu and go back to the home screen.
Step 13: Launch the Disney Plus app again and try signing in with your account.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
May I ask you, have you ever used Disney Plus on your Firestick?
No but i have access on z firecube
Alright, usually error code 83 shows that it's not compatible
May I ask you, do you see this error when you open Dinsey Plus application on your Firestick or when you sign in to Disney Plus account?
When i tried to sign into Disney Plud Should be Disney Plus
*****, could you please provide me with a photo?
A photo of what
Of the error screen, please
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3049931
I hope that works for you
Alright, thank you. *****, may I ask you to
- Select Settings on your Firestick
- Select Applications
- Go down to 'Manage Installed Applications'
- Find Disney Plus and press the middle button
- Go down and select 'Force Stop' press middle button, then select 'Clear data' press middle button then select Clear cache press middle button
Settings or settings menu
Let me send you the screenshot of it, *****
I have highlighted clear cshe and ptressef
So, you have to select 'Force Stop' (press middle button), then select 'Clear data' (press middle button) then select Clear cache (press middle button)
I Have cleared cache
Alright, did you select 'clear data' as well?
Yes
Thank you, *****. May I ask you to launch Disney+ and try to sign in, please?
Do i choose sigb up now or log in
Could you please select log in and enter there credentials for the Disney+ account, *****?
How do i type in my email address
I'm sorry when you select login, what does it say?
Log in with your email
Alright, could you use your firestick to select email, the virtual keyboard should pop up on the screen
yes
Alright, *****, so you have to use this keyboard to enter your email there
Thank you i am there now.
Great, so are you signed in to your account, *****?
Thank you i have also set up a second firestick.
Great job, *****! Can we consider this case as solved at the moment?
I am all done now, Thank you very much. Good bye
I am so pleased to see your issue got resolved!
