Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
nice to meet you, *****
Customer Reply
My killing phone fell and busted all to pieces so I ordered another one from Amazon I did not get a SIM card but I would like to keep my phone number and use my new phone
I can't seem to get it to work on the phone number automated teller
I can't seem to get it to work on the phone number automated teller
If you want to use your old phone number you need to have your old sim card. Did you get it from your old phone?
Customer Reply
Yes
Did you install it to your new phone?
Customer Reply
Yes
Are you allowed to use it? make calls, send texts etc
Customer Reply
No
Do you have a cellular network signal?
Customer Reply
I do not have a network cellular network
It says no mobile network
It says no mobile network
Ok, so your phone don't recognize your Sim Card
Can you take it Off, clean it with wet wipe and put back?
Do you know how to take off a Sim Card?
Can you take it Off, clean it with wet wipe and put back?
Do you know how to take off a Sim Card?
Customer Reply
Yes
Please take it off, clean with wet wipe and put back
Do you see that message on your screen after you put sim card back?
Do you see that message on your screen after you put sim card back?
Customer Reply
I reinstalled it and it works thank you so much
not at all, *****
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