Updated: March 18, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I bought a new phone from Amazon and I need to have it connected with my old phone number



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****


nice to meet you, *****

Customer Replay


My killing phone fell and busted all to pieces so I ordered another one from Amazon I did not get a SIM card but I would like to keep my phone number and use my new phone
I can't seem to get it to work on the phone number automated teller


If you want to use your old phone number you need to have your old sim card. Did you get it from your old phone?

Customer Replay


Yes

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Did you install it to your new phone?

Customer Replay


Yes


Are you allowed to use it? make calls, send texts etc

Customer Replay


No


Do you have a cellular network signal?

Customer Replay


I do not have a network cellular network
It says no mobile network

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Ok, so your phone don't recognize your Sim Card
Can you take it Off, clean it with wet wipe and put back?
Do you know how to take off a Sim Card?

Customer Replay


Yes


Please take it off, clean with wet wipe and put back
Do you see that message on your screen after you put sim card back?

Customer Replay


I reinstalled it and it works thank you so much


not at all, *****

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