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I am trying to upload pictures to my computer from my SX720HS camera but am unable to do so
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
*****, what issues with uploading the pictures do you experience?
How do I download photos from my SX720HS to my computer?
Do you have Canon digital camera software installed on your computer?
Yes
Good
Did you try to connect your camera to the computer?
Yes
What happened next?
Did you try to connect the camera via Wi-fi?
I selected the photos and tried to send them. No luck. I then manually selected the photos to be sent and the computer said they were sent but I cannot locate the photos anywhere in the computer.
Got it
Please, try to find there: on the C drive in `Users' > 'XXXXX' > 'My Pictures' or 'Pictures'
This is why I absolutely hate chatting. I do not want to sign off, do what you request and then try to contact you again. I want to talk to someone while I am on the computer. I can explain myself better and understand what the other party is saying better. Is there not someone I can speak to on the phone?
Unfortunately, we currently don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat, *****
I understand your frustration
What difficulties do you have with the instructions, *****?
How do I stay in contact with you while I sign out and try to log in on the C drive. Also which login name should I use?
Okay, you don't need to sign out, *****
I meant the disk C drive on your computer
Please, follow the instructions below:
- Open the Finder
- Go to the disk C
Or it might be called 'Explorer'
I am not very computer literate. What is the finder and how id I get to it?
Okay, I will instruct you on this, *****!
Please, follow the following steps:
- Click the Windows in the bottom left corner,
- and type "Windows Explorer." Press Enter
- Windows Explorer opens.
Tell me, please, was everything clear?
I found windows explorer and opened it. Now what?
Good
4. On the left side of the window is an icon named "Local Disk Double-click that icon to view the contents on your "C" drive.
Done
Excellent!
Now, go to the Users folder
done
Then go to 'XXXXX' (your login name), and > 'My Pictures' or 'Pictures'
done
Did you find imported pictures in the Pictures folder?
no
What do you see there?
older photos
Could you please try to scroll down to make sure there are no photos your imported?
have done so numerous times
Understood
To change the destination folder, proceed according to the following steps:
- Connect your camera to open the Canon software
- Start CameraWindow.
- Click the Settings button in the upper right of the screen.
- On the preferences screen, click the [Import] tab.
- On the [Folder Settings] tab, click [Browse], and then specify the destination on the next screen.
- Click [OK] to save the changes.
- Imported images will be saved to the specified destination folder.
Is everything clear with the provided instruction?
am trying to do waht you're telling me.
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