Created: November 9, 2022

I am trying to upload pictures to my computer from my SX720HS camera but am unable to do so

Last Edit: November 14, 2022
Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
*****, what issues with uploading the pictures do you experience?
Customer Reply
How do I download photos from my SX720HS to my computer?
Jolene Haston
Jolene Haston Tech Expert & Writer
Do you have Canon digital camera software installed on your computer?
Customer Reply
Yes
Jolene Haston
Jolene Haston Tech Expert & Writer
Good
Did you try to connect your camera to the computer?
Customer Reply
Yes
Jolene Haston
Jolene Haston Tech Expert & Writer
What happened next?
Did you try to connect the camera via Wi-fi?
Customer Reply
I selected the photos and tried to send them. No luck. I then manually selected the photos to be sent and the computer said they were sent but I cannot locate the photos anywhere in the computer.
Jolene Haston
Jolene Haston Tech Expert & Writer
Got it
Please, try to find there: on the C drive in `Users' > 'XXXXX' > 'My Pictures' or 'Pictures'
Customer Reply
This is why I absolutely hate chatting. I do not want to sign off, do what you request and then try to contact you again. I want to talk to someone while I am on the computer. I can explain myself better and understand what the other party is saying better. Is there not someone I can speak to on the phone?
Jolene Haston
Jolene Haston Tech Expert & Writer
Unfortunately, we currently don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat, *****
I understand your frustration
What difficulties do you have with the instructions, *****?
Customer Reply
How do I stay in contact with you while I sign out and try to log in on the C drive. Also which login name should I use?
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, you don't need to sign out, *****
I meant, the disk C drive on your computer
Please, follow the instructions below:
1. Open the Finder
2. Go to the disk C
Or it might be called 'Explorer'
Customer Reply
I am not very computer literate. What is the finder and how id I get to it?
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, I will instruct you on this, *****!
Please, follow the following steps:
1. Click the Windows in the bottom left corner,
2. and type "Windows Explorer." Press Enter
3. Windows Explorer opens.
Tell me, please, was everything clear?
Customer Reply
I found windows explorer and opened it. Now what?
Jolene Haston
Jolene Haston Tech Expert & Writer
Good
4. On the left side of the window is an icon named "Local Disk Double-click that icon to view the contents on your "C" drive.
Customer Reply
Done
Jolene Haston
Jolene Haston Tech Expert & Writer
Excellent!
Now, go to the Users folder
Customer Reply
done
Jolene Haston
Jolene Haston Tech Expert & Writer
Then go to 'XXXXX' (your login name), and > 'My Pictures' or 'Pictures'
Customer Reply
done
Jolene Haston
Jolene Haston Tech Expert & Writer
Did you find imported pictures in the Pictures folder?
Customer Reply
no
Jolene Haston
Jolene Haston Tech Expert & Writer
What do you see there?
Customer Reply
older photos
Jolene Haston
Jolene Haston Tech Expert & Writer
Could you please try to scroll down to make sure there are no photos your imported?
Customer Reply
have done so numerous times
Jolene Haston
Jolene Haston Tech Expert & Writer
Understood
To change the destination folder, proceed according to the following steps:
1. Connect your camera to open the Canon software
2. Start CameraWindow.
3. canClick the Settings button button in the upper right of the screen.
4. On the preferences screen, click the [Import] tab.
5. On the [Folder Settings] tab, click [Browse], and then specify the destination on the next screen.
6. Click [OK] to save the changes.
7. Imported images will be saved to the specified destination folder.
Is everything clear with the provided instruction?
Customer Reply
am trying to do waht you're telling me.
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, how is it going?