Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I am trying to update my tom tom. My Drive says TOM TOM not connected remove USB and then reconnect. Tom Tom says do not disconnect. What do I do? It looks as if I have lost my maps as well
Did you try to reset the device?
Customer Reply
How do I reset the device please
To reset your TomTom device, do the following:
1. Check that the battery is charged properly > Charge your device for at least 2 hours before trying to
turn it on again. Make sure the charging light on your device is on.
2. Reset your device > Press and hold the On/Off button until your device restarts. Keep the button pressed until you hear the drums, then release it. This can take more than fifteen seconds.
1. Check that the battery is charged properly > Charge your device for at least 2 hours before trying to
turn it on again. Make sure the charging light on your device is on.
2. Reset your device > Press and hold the On/Off button until your device restarts. Keep the button pressed until you hear the drums, then release it. This can take more than fifteen seconds.
Customer Reply
TOM TOM Home says waiting for device.. Device says updating
Okay, let us wait.
Please let me know once it's done.
Please let me know once it's done.
Customer Reply
My Drive says device not responding The device says updating do not disconnect. Any Suggestions
Let us wait until the device updates fully.
Customer Reply
It was still going strong some 30 Minutes last time. For your information
Sorry, what do you mean?
Customer Reply
My device was showing Updating do not disconnect for over 30 minutes with no conclusion last time
Got it, it is the Home one, right?
Customer Reply
I can not figure it out. The device has now showing updated and maps back on
Good, can you try to connect it now?
Customer Reply
connected and it is working thanks
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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