Step 1: Check the battery
Step 2: Reset the device
Step 3: Wait for the update
Step 4: Check the progress
Step 5: Verify the update
Step 6: Connect the device
Step 7: Test the device
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I am trying to update my tom tom. My Drive says TOM TOM not connected remove USB and then reconnect. Tom Tom says do not disconnect. What do I do? It looks as if I have lost my maps as well
Did you try to reset the device?
How do I reset the device please
To reset your TomTom device, do the following:
TOM TOM Home says waiting for device.. Device says updating
Okay, let us wait.
Please let me know once it's done.
My Drive says device not responding The device says updating do not disconnect. Any Suggestions
Let us wait until the device updates fully.
It was still going strong some 30 Minutes last time. For your information
Sorry, what do you mean?
My device was showing Updating do not disconnect for over 30 minutes with no conclusion last time
Got it, it is the Home one, right?
I can not figure it out. The device has now showing updated and maps back on
Good, can you try to connect it now?
connected and it is working thanks
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?