Updated: June 06, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I am Trying to update my tomtom Computer My Drive says tomtom not connected

Disconnect and reconnect Tom Tom says updating do not disconnect

Short summary:

Step 1: Check the battery

  • Ensure that the battery of your TomTom device is properly charged.
  • Connect your device to a power source and let it charge for at least 2 hours.
  • Make sure the charging light on your device is turned on.

Step 2: Reset the device

  • Press and hold the On/Off button on your TomTom device.
  • Continue holding the button until you hear the sound of drums and see the device restarting.
  • Release the button after the device restarts. This may take more than fifteen seconds.

Step 3: Wait for the update

  • Wait patiently while your device is updating.
  • Ignore any messages that say "do not disconnect" and let the update process complete.

Step 4: Check the progress

  • Monitor the progress of the update on both the TomTom device and the MyDrive software.
  • If the device shows "updating" and the software says "device not responding," wait for some time to allow the update to finish.

Step 5: Verify the update

  • Once the device shows that it has been updated and the maps are back on, disconnect it from the computer.

Step 6: Connect the device

  • Reconnect your TomTom device to the computer.

Step 7: Test the device

  • Confirm that the device is now working properly.
  • Check if the device is recognized by the MyDrive software.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I am trying to update my tom tom. My Drive says TOM TOM not connected remove USB and then reconnect. Tom Tom says do not disconnect. What do I do? It looks as if I have lost my maps as well


Did you try to reset the device?

Customer Replay

How do I reset the device please

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Top answer

To reset your TomTom device, do the following:

  1. Check that the battery is charged properly > Charge your device for at least 2 hours before trying to
    turn it on again. Make sure the charging light on your device is on.
  2. Reset your device > Press and hold the On/Off button until your device restarts. Keep the button pressed until you hear the drums, then release it. This can take more than fifteen seconds.
Customer Replay

TOM TOM Home says waiting for device.. Device says updating

Okay, let us wait.
Please let me know once it's done.

Customer Replay

My Drive says device not responding The device says updating do not disconnect. Any Suggestions

Let us wait until the device updates fully.

Customer Replay

It was still going strong some 30 Minutes last time. For your information

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Sorry, what do you mean?

Customer Replay

My device was showing Updating do not disconnect for over 30 minutes with no conclusion last time

Got it, it is the Home one, right?

Customer Replay

I can not figure it out. The device has now showing updated and maps back on

Good, can you try to connect it now?

Customer Replay

connected and it is working thanks

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You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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June 12, 2023
I expected a quicker solution for my problem
June 09, 2023
i had a terrible time trying to update my tomom
June 06, 2023
The instructions provided were clear and easy to follow

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