Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Tell me, please, what do you see when you're trying to pay?
Tell me, please, what do you see when you're trying to pay?
Customer Reply
oops
Where do you want to pay for goods?
Customer Reply
wowcher
Tell me, please, do you use Wowcher app?
Customer Reply
yes
Please, go to the Apple Store and find Wowcher app there
Check if the blue button is for Update or Open
Check if the blue button is for Update or Open
Customer Reply
ok wait a moment open
Ok, take your time, *****!
Customer Reply
ok I’m waiting
Do you see a blue button for Update or Open?
Customer Reply
open
Ok, then do you see option to Delete the app?
Customer Reply
Open
Yes, I got it.
Do you see the option to Delete it there?
Do you see the option to Delete it there?
Customer Reply
No
Ok
In that case, go to Home Screen. Touch and hold the app on the Home Screen, tap Remove App, and tap Delete App to delete it from iPhone.
Let me know when you are done.
In that case, go to Home Screen. Touch and hold the app on the Home Screen, tap Remove App, and tap Delete App to delete it from iPhone.
Let me know when you are done.
Customer Reply
Done
Great!
Now go to App Store again, find your app and install it as a new one.
After that open, it, log in to your account and try use your payment method again.
Now go to App Store again, find your app and install it as a new one.
After that open, it, log in to your account and try use your payment method again.
Customer Reply
Done
It works?
Customer Reply
so can I go in and pay got the goot
goods
goods
Yes.
Customer Reply
thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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