Updated: March 18, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

I am trying to cancel my subscription to Family Locator

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What device do you use with the Family locator?

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Customer Replay

Cell phone

Is it android or iPhone?

Customer Replay

Android

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Got you
What troubleshooting have you done so far regarding this issue?

Customer Replay

None I just want to cancel the subscription I have been charged 1295 twice this month

Please, to cancel your subscription with Family Locator, try to do the following:

  1. Go to the Play Store on your device.
  2. Tap Menu > Subscriptions.
  3. Find GeoZilla subscription there and disable auto-renew.
Customer Replay

Okay, let me try this

Sure
Keep me updated

Customer Replay

I could not find GeoZilla

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Follow these steps, please:

  1. Open the Google Play app.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions Subscriptions.

And tell me if you see the Family Locator subscription

Customer Replay

Yes its there

Great!

  1. Select this subscription
  2. Tap Cancel subscription.
  3. Follow the instructions.
Customer Replay

Thank you for your help my subscription has been canceled

👍
Is there anything else I can do for you today?

Customer Replay

No that will do it for today

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I am so pleased to see your issue got resolved!

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