Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What device do you use with the Family locator?
What device do you use with the Family locator?
Customer Reply
Cell phone
Is it android or iPhone?
Customer Reply
Android
Got you
What troubleshooting have you done so far regarding this issue?
What troubleshooting have you done so far regarding this issue?
Customer Reply
None I just want to cancel the subscription I have been charged 1295 twice this month
Please, to cancel your subscription with Family Locator, try to do the following:
1.Go to the Play Store on your device.
2.Tap Menu > Subscriptions.
3.Find GeoZilla subscription there and disable auto-renew.
1.Go to the Play Store on your device.
2.Tap Menu > Subscriptions.
3.Find GeoZilla subscription there and disable auto-renew.
Customer Reply
Okay, let me try this
Sure
Keep me updated
Keep me updated
Customer Reply
I could not find GeoZilla
Follow these steps, please:
1. Open the Google Play app.
2. At the top right, tap the profile icon.
3. Tap Payments & subscriptions Subscriptions.
And tell me if you see the Family Locator subscription
1. Open the Google Play app.
2. At the top right, tap the profile icon.
3. Tap Payments & subscriptions Subscriptions.
And tell me if you see the Family Locator subscription
Customer Reply
Yes its there
Great!
4. Select this subscription
5. Tap Cancel subscription.
6. Follow the instructions.
4. Select this subscription
5. Tap Cancel subscription.
6. Follow the instructions.
Customer Reply
Thank you for your help my subscription has been canceled
👍
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No that will do it for today
I am so pleased to see your issue got resolved!
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