Updated: March 18, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I am playing a blu ray disc it will not play (ce-35485-5 jam playing it in my ps4

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you receive any errors while trying to play a blu ray disk?

Customer Replay

Yes error ce-35485-5

If you are having this error code comes up when you try to play a Blu-ray disk on your PS4 try pressing the options button on your controller and choosing "Play from Beginning."

Customer Replay

I already did that it's a no go still

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Did you try to use another Blu-ray disk?

Customer Replay

No trying now

Customer Replay

So far it is working but so did the other crossing fingers

The other Blu-ray disk is working, correct?

Customer Replay

Yes I think it goes from disc to disc you concur

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Customer Replay


Can you try to run the Blu-ray disk again just to make sure it's working properly?

Customer Replay

Sure it was a three disc movie pack let me try the first disc

Sure, take your time!

Customer Replay

Seems to work will try third one

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Customer Replay

Trying 3 now

Customer Replay

It's doing previews I think it good

Customer Replay

I think iam good thank so much.

I am so pleased to see your issue got resolved!

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