Updated: March 18, 2023
300 Views
Was it helpful?
author
by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I am playing a blu ray disc it will not play (ce-35485-5 jam playing it in my ps4

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Do you receive any errors while trying to play a blu ray disk?

Customer Replay

Yes error ce-35485-5

Noted.
If you are having this error code comes up when you try to play a Blu-ray disk on your PS4 try pressing the options button on your controller and choosing "Play from Beginning."

Customer Replay

I already did that it's a no go still

banner 3

Noted.
Did you try to use another Blu-ray disk?

Customer Replay

No trying now

Customer Replay

So far it is working but so did the other crossing fingers

The other Blu-ray disk is working, correct?

Customer Replay

Yes I think it goes from disc to disc you concur

banner 6
Customer Replay

Thanks

Can you try to run the Blu-ray disk again just to make sure it's working properly?

Customer Replay

Sure it was a three disc movie pack let me try the first disc

Sure, take your time!

Customer Replay

Seems to work will try third one

banner 9
Customer Replay

Trying 3 now

Customer Replay

It's doing previews I think it good

Customer Replay

I think iam good thank so much.

I am so pleased to see your issue got resolved!

Get answers until you're satisfied

14 verified experts are online now

Expert's Assistant

Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Console problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info